Does Kaiser Permanente - Oregon/Washington offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-6pm EST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Kaiser Permanente - Oregon/Washington below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Kaiser Permanente - Oregon/Washington phone number to document the phone system.
Here is how our research team describes the way the Kaiser Permanente - Oregon/Washington phone system greets you: Medical care: press 1, Dental care: press 2, Eye care: press 3, Pharmacy: press 4, Billing or coverage: press 5. For anything else, say "operator" or press 0.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, press 5. Then press 0. Next, say "Not a member." Then press 0.
Below are some clips we've found from Kaiser Permanente - Oregon/Washington's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Kaiser Permanente Northwest.
For medical emergencies, call nine one one or visit the nearest emergency room.
This call may be monitored or recorded. For medical care, such as make an appointment, get care advice, or returning a call, say medical care or press one.
For dental care, say dental or press two."
Excerpt from a call with Kaiser Permanente - Oregon/Washington
Thursday, June 6, 2024 11:18 PM
The first phone menu
"Thank you for calling Kaiser Permanente Northwest.
For medical emergencies, call nine one one or visit the nearest emergency room.
For questions about billing or coverage, say coverage or press five.
To talk to you said coverage.
Is that right?
This call may be monitored or recorded. For medical care, such as make an appointment, get care advice, or returning a call, say medical care or press one.
For dental care, say dental or press two."
Excerpt from a call with Kaiser Permanente - Oregon/Washington
Thursday, June 6, 2024 11:18 PM
What are the hours and when should I call?
Kaiser Permanente - Oregon/Washington operates the call center for this 800-813-2000 phone number Mon-Sun 8am-6pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 322 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Kaiser Permanente - Oregon/Washington call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Kaiser Permanente - Oregon/Washington phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Kaiser Permanente - Oregon/Washington staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Kaiser Permanente - Oregon/Washington is Monday.The most busy day to call is Thursday.Again, this is based on a sample of 322 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Kaiser Permanente - Oregon/Washington
In summation, the best day to call Kaiser Permanente - Oregon/Washington is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Kaiser Permanente - Oregon/Washington staffs the call center well on Monday.
Why Customers Call Kaiser Permanente - Oregon/Washington
If you have time to do a bit of reading before you call Kaiser Permanente - Oregon/Washington, we recommend you read over some of our problem-specific articles.
Kaiser Permanente in Oregon/Washington operates a vast network of hospitals and clinics to provide comprehensive healthcare services. Some of the prominent facilities within the network include the Kaiser Permanente Sunnyside Medical Center and Westside Medical Center in Oregon, along with the Kaiser Permanente Capitol Hill Medical Center and Tacoma Medical Center in Washington. In addition to these major medical centers, Kaiser Permanente also has a wide network of clinics spread across both states, allowing convenient access to primary care, specialty care, and preventive services. The network ensures that members have access to quality healthcare facilities and providers throughout Oregon and Washington, ensuring their healthcare needs are met efficiently and effectively.
Kaiser Permanente offers a range of comprehensive health insurance plans in Oregon and Washington. These options include individual and family plans, employer-sponsored plans, and Medicare plans for seniors. The individual and family plans provide coverage for essential health benefits, preventive care, and access to a wide network of doctors and specialists. Employer-sponsored plans cater to businesses of all sizes and are designed to meet the unique needs of each organization. Kaiser Permanente's Medicare plans offer additional coverage and support for seniors, including prescription drug coverage. With a focus on quality care, innovation, and a patient-centered approach, Kaiser Permanente strives to provide accessible and affordable health insurance plans for the residents of Oregon and Washington.
Kaiser Permanente offers a comprehensive range of wellness programs and resources to support the overall well-being of its members. These programs focus on different aspects, such as nutrition, fitness, stress management, and mental health. The organization provides access to a variety of resources that promote healthy lifestyles, including online tools, mobile apps, and educational materials. Kaiser Permanente also offers discounts on fitness classes and wellness products. Members can participate in wellness coaching programs and personalized action plans to achieve their health goals. Additionally, the organization conducts regular health screenings and preventive care services to ensure early detection and management of potential health issues. With a holistic approach, Kaiser Permanente strives to empower its members to lead healthier and happier lives.
Click the link above to get answers to just about any Kaiser Permanente - Oregon/Washington customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Kaiser Permanente - Oregon/Washington's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kaiser Permanente - Oregon/Washington agent. This phone number is Kaiser Permanente - Oregon/Washington's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-813-2000 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Kaiser Permanente - Oregon/Washington first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Kaiser Permanente - Oregon/Washington has 1 phone number. It's not always clear what is the best way to talk to Kaiser Permanente - Oregon/Washington representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Kaiser Permanente - Oregon/Washington. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Kaiser Permanente - Oregon/Washington. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.