HarperCollins Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at HarperCollins?
Q:
Does HarperCollins offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HarperCollins below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HarperCollins phone number to document the phone system.
Here is how our research team describes the way the HarperCollins phone system greets you: For US retailers or wholesalers, press 1. For commissions representatives or special sales representatives, press 2. For Canadian retailers or wholesalers, press 3. For employees or internal customers, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Wait on the line for the next representative.
What are the hours and when should I call?
HarperCollins operates the call center for this 800-242-7737 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the HarperCollins call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HarperCollins phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HarperCollins staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HarperCollins is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
The best time to call HarperCollins
In summation, the best day to call HarperCollins is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that HarperCollins staffs the call center well on Monday.
Why Customers Call HarperCollins
If you have time to do a bit of reading before you call HarperCollins, we recommend you read over some of our problem-specific articles.
Are there any job opportunities available at HarperCollins?
Yes, HarperCollins regularly offers a range of job opportunities across various departments and locations. As one of the leading global publishers, we value a diverse and talented workforce. Job openings may include positions in editorial, marketing, sales, design, production, and operations. We encourage interested individuals to visit our Careers page on the HarperCollins website for current job listings and information on how to apply. We also recommend signing up for job alerts to stay updated on new opportunities. Whether you are an experienced professional or just starting your career in publishing, HarperCollins may have exciting positions available that match your skills and interests.
Are there any discounts or promotions available for HarperCollins books?
Yes, HarperCollins offers occasional discounts and promotions on their books. They understand the value of providing their readers with affordable options, and therefore, they frequently run special deals and promotions. These discounts could include limited-time offers, bundle deals, holiday sales, or discounts on specific genres or authors. To stay updated on the latest discounts and promotions, customers are advised to sign up for the HarperCollins newsletter, follow their social media channels, or check their website regularly. HarperCollins is dedicated to ensuring that reading their books is accessible and rewarding, providing opportunities for readers to save money while enjoying their vast selection of titles.
Can I purchase eBooks directly from HarperCollins?
Yes, you can purchase eBooks directly from HarperCollins. We offer a wide range of digital titles that you can buy directly from our website. Simply visit our online store, browse through our extensive collection, and choose the eBooks you want to purchase. Once selected, proceed to the checkout page to complete your purchase securely. Our eBooks are compatible with various reading devices and apps, making it convenient for you to enjoy them on your preferred platform. Additionally, by purchasing directly from HarperCollins, you can benefit from exclusive offers, promotions, and access to newly released titles. Start exploring our digital library today and expand your reading experience with ease.
Top HarperCollins customer service problems
Click the link above to get answers to just about any HarperCollins customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to HarperCollins, and their purpose. Are any of these similar to the reason you are trying to call?
Submitting a book: "I want to know how do I submit a book?"- From a call lasting 4m 2s , Jun 24, 2024 4:59 PM
More HarperCollins Customer Service Contacts
There are of course other ways to contact HarperCollins customer service besides the phone. Below we list the best ones, by medium.
HarperCollins Customer Help Desk / Web Support
As a last, sometimes only, resort- HarperCollins customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HarperCollins's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HarperCollins agent. This phone number is HarperCollins's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-242-7737 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call HarperCollins first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, HarperCollins has 1 phone number. It's not always clear what is the best way to talk to HarperCollins representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HarperCollins. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HarperCollins. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.