HarperCollins Customer Service

Ways to contact HarperCollins and solve common issues

Use HarperCollins's Phone Number

HarperCollins's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for HarperCollins

Contacting HarperCollins customer support

Below you can compare and contrast the 2 ways to contact HarperCollins by looking at which ones are the fastest and which ones other customers recommend the most for solving HarperCollins customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact HarperCollins across the following channels: Phone, Web.

Phone number / contactWaitVotes
800-242-7737
Customer Service
2 mins4
Online Help at harpercollins.com
Customer Service
< 2 hrs16

HarperCollins: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for HarperCollins.
Do you offer international shipping for book orders?
Yes, we offer international shipping for book orders. At HarperCollins, we understand the importance of making our books accessible to readers all around the world. Whether you reside in North America, Europe, Asia, or any other continent, we are committed to delivering our books to your doorstep. We have partnered with reliable shipping carriers to ensure seamless and timely delivery. Please note that international shipping charges may vary depending on the destination and weight of the order. Rest assured, we strive to provide the best shipping options available to ensure that you can enjoy our books no matter where you are. Explore our extensive collection, place your order, and embark on a literary journey with HarperCollins.
Do you have a return policy for physical books?
Yes, we have a return policy for physical books. If you are unsatisfied with your purchase, you may return the book within 30 days of receipt. The book must be in its original condition, unmarked, and undamaged. To initiate a return, please fill out the return form available on our website and include it with the book when sending it back. Shipping costs for returns are the responsibility of the customer unless the book is damaged or defective upon arrival. Once we receive the returned book, we will process the refund within 7-10 business days. Please note that for books purchased from third-party sellers, their return policies may vary.
Can I pre-order upcoming book releases from HarperCollins?
Yes, you can pre-order upcoming book releases from HarperCollins. We offer the option to pre-order books before they are officially released, allowing you to secure your copy in advance. Simply visit our website or contact your preferred bookseller to place a pre-order for the desired title. Pre-ordering ensures that you will receive the book as soon as it is published, often on its release day. It is a convenient way to guarantee access to highly anticipated books, popular series, or works by your favorite authors. Keep an eye out for promotions and exclusive offers that may accompany pre-orders. Don't miss out on the chance to be among the first to enjoy the latest releases from HarperCollins.
Can I purchase eBooks directly from HarperCollins?
Yes, you can purchase eBooks directly from HarperCollins. We offer a wide range of digital titles that you can buy directly from our website. Simply visit our online store, browse through our extensive collection, and choose the eBooks you want to purchase. Once selected, proceed to the checkout page to complete your purchase securely. Our eBooks are compatible with various reading devices and apps, making it convenient for you to enjoy them on your preferred platform. Additionally, by purchasing directly from HarperCollins, you can benefit from exclusive offers, promotions, and access to newly released titles. Start exploring our digital library today and expand your reading experience with ease.
Are there any job opportunities available at HarperCollins?
Yes, HarperCollins regularly offers a range of job opportunities across various departments and locations. As one of the leading global publishers, we value a diverse and talented workforce. Job openings may include positions in editorial, marketing, sales, design, production, and operations. We encourage interested individuals to visit our Careers page on the HarperCollins website for current job listings and information on how to apply. We also recommend signing up for job alerts to stay updated on new opportunities. Whether you are an experienced professional or just starting your career in publishing, HarperCollins may have exciting positions available that match your skills and interests.
Are there any discounts or promotions available for HarperCollins books?
Yes, HarperCollins offers occasional discounts and promotions on their books. They understand the value of providing their readers with affordable options, and therefore, they frequently run special deals and promotions. These discounts could include limited-time offers, bundle deals, holiday sales, or discounts on specific genres or authors. To stay updated on the latest discounts and promotions, customers are advised to sign up for the HarperCollins newsletter, follow their social media channels, or check their website regularly. HarperCollins is dedicated to ensuring that reading their books is accessible and rewarding, providing opportunities for readers to save money while enjoying their vast selection of titles.
Does HarperCollins offer book club resources or guides?
Yes, HarperCollins provides book club resources and guides to enhance the reading experience for book clubs. We understand the importance of fostering community and stimulating discussions among avid readers. Our book club resources include discussion guides, recommended reading lists, author interviews, and exclusive content. These materials are designed to deepen readers' understanding of the book, spark thought-provoking conversations, and create memorable experiences within book club settings. Whether you are a well-established book club or just starting out, HarperCollins aims to support and enrich your reading journey. We strive to make participation in book clubs an engaging and rewarding experience for all. Explore our website to access our book club resources and take your discussions to the next level.
There's more!
Click below to show 1 more questions, answers, and complete guides to common HarperCollins customer support problem.

Does GetHuman work with HarperCollins?

GetHuman does not work with HarperCollins's customer support operations, directly or in any other way. GetHuman has no partnership or relation to HarperCollins at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check HarperCollins's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting HarperCollins at a Glance

HarperCollins has no chat option
HarperCollins has no customer email
HarperCollins has 1 help forum
HarperCollins has no twitter handle
HarperCollins has no facebook page
Contact information overview

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