Groupon Customer Care on Twitter

Getting Groupon's Attention on Twitter by GetHuman

@GrouponHelpUS
Customer Twitter Account
Usually replies within: 14 hours
Best time to tweet: ~2:45pm
#4 of 5 contacts
41,025 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Groupon

in feb. i bought a apple i pad * gen *.* it has not worked right since i also purc...
i bought a apple i pad * gen*.* back in Feb. and a warranty would like to send it back...
Trying to track an order. **”x**” canvas*I have received a **”x*” canvas but ordered a **x**
I can believe I’m wasting my time with Groupon I ordered a ring it’s not what I ordered...
ordered sunglasses on ********* for $*.**. haven't gotten them*Cheryl Ulmer***** Wordsw...
Not all of order arrived
I was gifted a Groupon and then bought one for myself I use the one and didn't know tha...
Bought one for myself and and was gifted one when I went to use the second one ..I coul...
I cancelled my order and charge is on my credit card
trying to print voucher but web page says unavailable ?
I ordered a reversible bedspread order * **********. Its says it shipped March ** but...
I made a Order with Groupon for a hotel at Myrtle beach March **,**** for the dates of...
I would like to see if I can get Groupon bucks for an expired Groupon. Amazing Foot Spa...

Get help with my issue

Groupon Twitter-based Customer Help - Stats

Twitter @ Handle@GrouponHelpUS
Call-back availableNO
Best hoursMon-Fri 8am-8pm CST
Right time to tweet them2:45pm
Expected reply tweet14
Issue turnaround time22
Rank (amongst all ways to contact)4
Legibility of messaging74%
Customer service rating32%
Customer votes41,025
Information last updatedWed Apr 14 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Groupon Customer Service through Twitter

Groupon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Groupon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Groupon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Groupon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Groupon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Groupon

Of the 5 way(s) to get in touch with Groupon, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Groupon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Groupon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Groupon

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