Groupon Customer Care on Twitter

Getting Groupon's Attention on Twitter by GetHuman

@GrouponHelpUS
Customer Twitter Account
Usually replies within: 16 hours
Best time to tweet: ~3:15pm
#4 of 5 contacts
41,028 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Change My OrderTweet re: Order Never ArrivedTweet re: Refund My OrderTweet re: Update Account InfoTweet re: Voucher Code Won't WorkAbout a different issue

Recent reasons others tried tweeting Groupon

I have purchased a weekend away, however due to coronavirus, feel it is essential to ch...
need expiration change to my groupon for Eloisa spa, one ** minute Swedish massage, bar...
Eloisa spa one ** minute Swedish massage. redeem at patchogue
Acabo de hacer un pedido a grupon y ha sido un herror *quiero anular el pedido por favor
Need to exchange item for smaller size
I have ordered something on **th of March and it never arrived.
I booked a * night stay at Corendon Village Amsterdam for April **th - **th. Due to the...
How do i get my refund plus i want my other orders refunded as i have covid ** *Lisa m...
Cannot process refund online as saying non refundable
I have a voucher for an afternoon tea which expires on April **nd. As I will be in isol...
Delay in my order **************** placed on the **th of February *Please update
Haven’t received my parcel yet my order was placed on the **th of February *The referen...
Buenos d*as compr* Groupon para Belleza y Bienestar Integral, calle Baltasar Graci*n...
Get help with my issue

Groupon Twitter-based Customer Help - Stats

Twitter @ Handle
@GrouponHelpUS
Call-back available
NO
Best hours
Mon-Fri 8am-8pm CST
Right time to tweet them
3:15pm
Expected reply tweet
16
Issue turnaround time
34
Rank (amongst all ways to contact)
4
Legibility of messaging
76%
Customer service rating
34%
Customer votes
41,028
Information last updated
Thu Mar 26 2020 09:00:00 GMT+0000 (UTC)

Groupon Customer Service through Twitter

Groupon is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Groupon will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Groupon your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Groupon that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Groupon's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Groupon

Of the 5 way(s) to get in touch with Groupon, customers like you claim that the best one is the 877-788-7858 option. From this page you can easily access all the possible contact information options for Groupon as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Groupon? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Groupon

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