Glassesusa.com Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Glassesusa.com?
Q:
Does Glassesusa.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-12pm EST. The least busy day is Monday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Glassesusa.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Glassesusa.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0
Below are some clips we've found from Glassesusa.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling glasses usa dot com.
We're available by phone every day from seven AM to midnight eastern time.
If you are calling about your existing order or all other general inquiries, please press one.
To place a new order or to pay for a copay or an upgrade on your existing order in English, please press two.
To place an if you need information about your order status, please visit our website at glasses usa dot com slash tracking slash search.
You can also check your order status on our live chat.
Please go to glasses usa dot com, In the bottom right corner of our home screen, you will see a blue chat icon.
Please click where is my order in the chat.
You will be prompted to enter your order information, and our team can assist you from there."
Excerpt from a call with Glassesusa.com
Wednesday, May 8, 2024 9:53 PM
The first phone menu
"Thank you for calling glasses usa dot com.
We're available by phone every day from seven AM to midnight eastern time.
If you are calling about your existing order or all other general inquiries, please press one.
To place a new order or to pay for a copay, or an upgrade on your existing order in English, please press two."
Excerpt from a call with Glassesusa.com
Wednesday, May 29, 2024 7:30 PM
After you press 1
"If you need information about your order status, please visit our website at glasses u s a dot com slash tracking slash search.
You can also check your order status on our live chat.
Please go to glasses usa dot com, In the bottom right corner of our home screen, you will see a blue chat icon.
Please click where is my order in the chat.
You will be prompted to enter your order information, and our team can assist you from there.
If you are calling regarding an insurance inquiry, please press five.
If you are calling to verify the details of your order, please press six.
If you are calling regarding a billing inquiry related to your order, please press seven.
To receive an SMS regarding your order status, please press one.
To send us your prescription for a current order, please press two."
Excerpt from a call with Glassesusa.com
Tuesday, April 23, 2024 9:49 AM
After you press 2
"To place we are happy to pass you on to a sales agent.
Please note that our sales team will only be able to assist with placing a new order or processing an upgrade on your existing order.
If you need assistance with a current order, please press one.
If you want to place a new order or pay for an upgrade on an existing order, please press two again."
Excerpt from a call with Glassesusa.com
Thursday, February 8, 2024 4:36 PM
What are the hours and when should I call?
Glassesusa.com operates the call center for this 800-917-7083 phone number Mon-Fri 9am-12pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Glassesusa.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Glassesusa.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Glassesusa.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Glassesusa.com is Monday. The most busy day to call is Tuesday. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
The best time to call Glassesusa.com
In summation, the best day to call Glassesusa.com is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Glassesusa.com staffs the call center well on Monday.
Why Customers Call Glassesusa.com
Below is a sample of recent calls to Glassesusa.com, and their purpose. Are any of these similar to the reason you are trying to call?
Non-receipt of glasses: "I had ordered glasses for my daughter, it says it was shipped and delivered, but I have never received any glasses."- From a call lasting 8m 34s , Mar 20, 2024 10:26 PM
Seeking order update: "I've been trying to get an update on my classes and I'm not getting anywhere online."- From a call lasting 3m 45s , Feb 28, 2024 9:33 PM
Trying to reach support: "I've been trying to reach somebody for a few days about my glasses."- From a call lasting 2m 1s , Feb 28, 2024 6:28 PM
Requesting refund, seeking manager: "I want my refund right now, let me speak to a manager."- From a call lasting 12m 33s , Feb 22, 2024 6:06 PM
Order not received: "I need my glasses so I could be able to see."- From a call lasting 3m 51s , Feb 12, 2024 9:38 PM
Trouble with discounts: "I can't get any of the discounts that I received to work with my order."- From a call lasting 5m 31s , Feb 8, 2024 4:36 PM
Conclusion and closing notes
This is Glassesusa.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Glassesusa.com agent. This phone number is Glassesusa.com's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-917-7083 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Glassesusa.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Glassesusa.com has 1 phone number. It's not always clear what is the best way to talk to Glassesusa.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Glassesusa.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Glassesusa.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.