Glassesusa.com Customer Service

Phone Number & Contact Information

800-917-7083
Toll-free·Calls Customer Service·Most popular Glassesusa.com number
Q:How do I get a live human at Glassesusa.com?
A:Press 1, then 0
Q:Does Glassesusa.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-12pm EST. The least busy day is Friday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Wednesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Glassesusa.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 0
Below are some clips we've found from Glassesusa.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling glasses usa dot com. We're available by phone every day from seven AM to midnight eastern time. If you are calling about your existing order or all other general inquiries, please press one. To place a new order or to pay for a copay, or an upgrade on your existing order in English, please press two."
Excerpt from a call with Glassesusa.com
Friday, January 5, 2024 8:13 PM
They may ask you to enter information with the dial pad
"Thank you for calling GlassesUSA dot com. We're available by phone every day from seven AM to midnight eastern. If you need information about your order status, if you need information about your order status, please visit our website at glasses usa. If you need information about your order status, please visit our website at glasses usa dot com slash tracking slash search. You can also check your order status on our live chat. Please go to glasses u s a dot com, In the bottom right corner of our home screen, you will see a blue chat icon.
Please click where is my order in the chat.
You will be prompted to enter your order information, and our team can assist you from there."
Excerpt from a call with Glassesusa.com
Thursday, April 4, 2024 5:46 PM
The first phone menu
"Thank you for calling glasses usa dot com. We're available by phone every day from seven AM to midnight eastern time.
If you are calling about your existing order or all other general inquiries, please press one.
To place a new order or to pay for a copay, or an upgrade on your existing order in English, please press two."
Excerpt from a call with Glassesusa.com
Saturday, April 6, 2024 1:53 AM
After you press 1
"To place a new order or to pay for a copay or an upgrade if you need information about your order status, please visit our website at glasses usa dot com slash tracking slash search. You can also check your order status on our live chat. Please go to glasses usa dot com, In the bottom right corner of our home screen, you will see a blue chat icon. Please click where is my order in the chat. You will be prompted to enter your order information, and our team can assist you from there. If you are calling regarding an insurance inquiry, please press five. If you are calling to verify the details of your order, please press six. If you are calling regarding a billing inquiry related to your order, please press seven.
To receive an SMS regarding your order status, please press one.
To send us your prescription for a current order, please press two."
Excerpt from a call with Glassesusa.com
Wednesday, January 31, 2024 4:46 PM
After you press 2
"To place we are happy to pass you on to a sales agent. Please note that our sales team will only be able to assist with placing a new order or processing an upgrade on your existing order.
If you need assistance with a current order, please press one.
If you want to place a new order or pay for an upgrade on an existing order, please press two again."
Excerpt from a call with Glassesusa.com
Thursday, February 8, 2024 4:36 PM

What are the hours and when should I call?

Glassesusa.com operates the call center for this 800-917-7083 phone number Mon-Fri 9am-12pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 110 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Glassesusa.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Glassesusa.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Glassesusa.com is Friday. The most busy day to call is Monday. Again, this is based on a sample of 110 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Glassesusa.com is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Glassesusa.com staffs the call center well on Friday.

Why call this Glassesusa.com number?

Below is a sample of recent calls to Glassesusa.com, and their purpose. Are any of these similar to the reason you are trying to call?
Non-receipt of glasses: "I had ordered glasses for my daughter, it says it was shipped and delivered, but I have never received any glasses."
- From a call lasting 8m 34s , Mar 20, 2024 10:26 PM
Seeking order update: "I've been trying to get an update on my classes and I'm not getting anywhere online."
- From a call lasting 3m 45s , Feb 28, 2024 9:33 PM
Trying to reach support: "I've been trying to reach somebody for a few days about my glasses."
- From a call lasting 2m 1s , Feb 28, 2024 6:28 PM
Requesting refund, seeking manager: "I want my refund right now, let me speak to a manager."
- From a call lasting 12m 33s , Feb 22, 2024 6:06 PM
Order not received: "I need my glasses so I could be able to see."
- From a call lasting 3m 51s , Feb 12, 2024 9:38 PM
Trouble with discounts: "I can't get any of the discounts that I received to work with my order."
- From a call lasting 5m 31s , Feb 8, 2024 4:36 PM
Requesting return label: "I need a return label to exchange my glasses and have them redone."
- From a call lasting 8m 13s , Jan 19, 2024 9:45 PM
No clear purpose: "I'm sorry? Yeah."
- From a call lasting 3m 38s , Jan 3, 2024 10:44 PM
Refund for unwanted protection plan: "I clicked that I didn't want the protection plan but was charged for it anyway."
- From a call lasting 4m 56s , Jan 3, 2024 6:57 PM

Conclusion and closing notes

This is Glassesusa.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Glassesusa.com agent. This phone number is Glassesusa.com's best phone number because 660 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-917-7083 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Glassesusa.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Glassesusa.com has 1 phone number. It's not always clear what is the best way to talk to Glassesusa.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Glassesusa.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Glassesusa.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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