GMAC Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at GMAC?
A:Press 0 at the first menu. You can also use our free service that can talk to GMAC for you and report back. Q:
Does GMAC offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for GMAC below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this GMAC phone number to document the phone system.
Here is how our research team describes the way the GMAC phone system greets you: To make a payment over the phone, press 1 or stay on the line for more options.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu.
Below are some clips we've found from GMAC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Ally Financial.
Just so you know, you can apply for payment assistance twenty four seven with our Ally Auto Finance app.
Or at ally dot com. To make a payment over the phone, press one, or stay on the line to hear more options.
Please enter your account number or Social Security number followed by the pound key."
Excerpt from a call with GMAC
Tuesday, January 2, 2024 8:24 PM
What are the hours and when should I call?
GMAC operates the call center for this 800-284-2271 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the GMAC call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GMAC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GMAC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GMAC is Saturday. The most busy day to call is Thursday, which averages 450% more phone calls by comparison. Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.
The best time to call GMAC
In summation, the best day to call GMAC is Friday.
Why Customers Call GMAC
If you have time to do a bit of reading before you call GMAC, we recommend you read over some of our problem-specific articles.
What are the eligibility requirements for a GMAC auto loan?
To be eligible for a GMAC auto loan, certain requirements must be met. First and foremost, applicants must be at least 18 years old and possess a valid driver's license. They should have a stable and verifiable source of income, which can include full-time employment or a consistent income from self-employment. A good credit history is preferred, although GMAC offers options for those with less-than-perfect credit. A steady residential history is essential, with a minimum residency of six months in the same area. Moreover, applicants must provide proof of insurance, as required by the specific state laws. Finally, all applicants must complete the necessary paperwork and meet the lending criteria outlined by GMAC. Adhering to these eligibility requirements will increase the chances of obtaining a GMAC auto loan.
What payment options are available for GMAC auto loans?
GMAC offers various payment options to suit the needs of their customers. Customers can make their payments online, through the GMAC website or the GM Financial Mobile App, allowing for convenience and flexibility. Additionally, recurring automatic payments can be set up through their checking or savings account, ensuring timely payments without any hassle. For those who prefer the more traditional approach, payments can also be made through mail, with options to pay by check, money order, or cashier's check. Lastly, customers can make payments over the phone by contacting the GMAC customer service team. With these diverse payment options, GMAC aims to provide their customers with a seamless and convenient experience when it comes to repayment of their auto loans.
How Do I Get a Lien Release Letter from GMAC?
You can get a lien release letter from GMAC the moment you settle the amount you owe. The company will retain its hold on the asset until you meet your obligation. Contact DMAC customer support to learn more.
Top GMAC customer service problems
Click the link above to get answers to just about any GMAC customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to GMAC, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about account balance: "I am calling to find out the current balance on my account."- From a call lasting 4m 29s , Jul 17, 2024 6:33 PM
Requesting lien release form: "I'm selling my vehicle and need a copy of the lien release form from when I paid it off in 2011."- From a call lasting 10m 8s , Mar 14, 2024 6:45 PM
More GMAC Customer Service Contacts
There are of course other ways to contact GMAC customer service besides the phone. Below we list the best ones, by medium.
GMAC Customer Help Desk / Web Support
As a last, sometimes only, resort- GMAC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GMAC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GMAC agent. This phone number is GMAC's best phone number because 16,560 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-284-2271 include Lien Release Letter, Warranty, Recall, Repair and other customer service issues. Rather than trying to call GMAC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, GMAC has 1 phone number. It's not always clear what is the best way to talk to GMAC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GMAC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GMAC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.