Detroit Edison (DTE) Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Detroit Edison (DTE)?
Q:
Does Detroit Edison (DTE) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-6pm, Sat 8am-2pm EST. The least busy day is Monday, and the most busy day is Wednesday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Detroit Edison (DTE) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Detroit Edison (DTE) phone number to document the phone system.
Here is how our research team describes the way the Detroit Edison (DTE) phone system greets you: Gas leak or problem, press 1. Wire down or electric problem, press 2. Billing, payments, or shut off information, press 3. Start, stop, or move construction service, press 4. Something else, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 5 at the first menu. Then press 5 again.
Below are some clips we've found from Detroit Edison (DTE)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to DTE. Press one to report a gas leak Press two to report a wire down or electrical problem.
Electric problem menu. To report a complete power outage, press one or say outage."
Excerpt from a call with Detroit Edison (DTE)
Monday, July 1, 2024 4:09 PM
The first phone menu
"Okay. Then let's continue.
Avoid the wait. Visit DTE Energy dot com for all your needs.
Pay your bill, start, stop, or reconnect service, report outages, and get updates instantly.
Our representatives are available to chat and assist you online.
Visit DTE Energy dot com or download our DTE mobile app.
Main menu. To report a gas I didn't understand that.
To avoid any interruptions, please reduce background noise by muting when not speaking or turning off your speaker phone.
To report a wire down or electric problem, or to check an outage status, press two.
Or say electric problem. For billing, payments, or shutoff information, press three.
Welcome to DTE. Press one to report a gas leak.
Press two to report a wire down or electrical problem."
Excerpt from a call with Detroit Edison (DTE)
Monday, March 18, 2024 1:22 AM
What are the hours and when should I call?
Detroit Edison (DTE) operates the call center for this 800-477-4747 phone number Mon-Fri 8am-6pm, Sat 8am-2pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 68 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Detroit Edison (DTE) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Detroit Edison (DTE) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Detroit Edison (DTE) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Detroit Edison (DTE) is Monday. The most busy day to call is Wednesday, which averages 233% more phone calls by comparison. Again, this is based on a sample of 68 calls made with our AI-powered, web-based phone in the last 90 days.
- Mon
- Quietest
- Tue
- Wed
- Busiest
- Thu
- Fri
- Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call Detroit Edison (DTE)
In summation, the best day to call Detroit Edison (DTE) is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Detroit Edison (DTE) staffs the call center well on Monday.
Why Customers Call Detroit Edison (DTE)
If you have time to do a bit of reading before you call Detroit Edison (DTE), we recommend you read over some of our problem-specific articles.
How can I report a power outage?
To report a power outage with Detroit Edison (DTE), you can contact their customer service team by phone or through their online outage reporting system. It is important to provide your account information, address, and any relevant details about the outage when reporting it. Additionally, you can sign up for outage alerts to stay informed about the status of your service if you experience a power outage. DTE works to quickly and efficiently respond to outage reports to restore power to affected customers as soon as possible.
What are the steps to start or stop electric service?
To start or stop electric service with Detroit Edison (DTE), follow these steps. Starting service requires an online application or a call to their customer service. Provide the necessary personal information, such as your address and identification details. Additionally, you may need to pay a deposit based on creditworthiness. As for stopping service, it can be done by contacting DTE's customer service. Notify them of your desired termination date and provide the necessary information to close the account. Remember to settle any outstanding bills and return any rented equipment. It's important to ensure clear communication and timely action to establish or discontinue electric service efficiently with DTE. More detailed instructions can be found on their website or by contacting their customer support.
What payment options are available?
Detroit Edison (DTE) offers a range of convenient payment options for its customers. Firstly, customers can pay their bills online through the company's secure website using their bank account or credit/debit card. This method allows for quick and easy payments from the comfort of your home. Secondly, customers can choose to enroll in AutoPay, which automatically deducts the bill amount from their chosen account each month. This ensures hassle-free and timely payments. Additionally, customers can make payments in person at authorized payment locations using cash, check, or money order. Lastly, DTE provides a pay-by-phone option, where customers can call the automated system and pay their bill using a checking/savings account or card. These diverse payment options aim to provide flexibility and convenience for customers.
Top Detroit Edison (DTE) customer service problems
Click the link above to get answers to just about any Detroit Edison (DTE) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Detroit Edison (DTE), and their purpose. Are any of these similar to the reason you are trying to call?
Utility line rubbing roof: "I have a utility line rubbing on my garage roof, it's a recent occurrence and needs attention."- From a call lasting 6m 7s , Jul 1, 2024 4:09 PM
Property damage complaint: "DTE crew damaged my property twice and never fixed it, causing erosion issues."- From a call lasting 17m 55s , Mar 7, 2024 9:34 PM
More Detroit Edison (DTE) Customer Service Contacts
There are of course other ways to contact Detroit Edison (DTE) customer service besides the phone. Below we list the best ones, by medium.
Detroit Edison (DTE) Customer Service on X (formerly Twitter)
Detroit Edison (DTE), like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Detroit Edison (DTE) Customer Help Desk / Web Support
As a last, sometimes only, resort- Detroit Edison (DTE) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Detroit Edison (DTE)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Detroit Edison (DTE) agent. This phone number is Detroit Edison (DTE)'s best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-477-4747 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Detroit Edison (DTE) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Detroit Edison (DTE) has 1 phone number. It's not always clear what is the best way to talk to Detroit Edison (DTE) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Detroit Edison (DTE). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Detroit Edison (DTE). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.