Burton Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Burton?
A:Calling this Burton number should go right to a real human being. You can also use our free service that can talk to Burton for you and report back. Q:
Does Burton offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-9pm, Sat noon-8pm EST. The least busy day is Tuesday, and the most busy day is Monday. If the call center is closed, you can schedule a call. Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Burton below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Burton phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Burton number should go right to a real human being
Below are some clips we've found from Burton's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Burton Snowboards.
Headquartered in beautiful Burlington, Vermont."
Excerpt from a call with Burton
Tuesday, March 5, 2024 3:36 PM
The first phone menu
"Thank you for calling Burton Snowboards.
Headquartered in beautiful Burlington, Vermont.
If you are calling with shipping questions about an order, please press one.
If you are calling with questions about returns or exchanges from burton dot com, press two."
Excerpt from a call with Burton
Monday, February 26, 2024 4:06 PM
In fact, much of this information on this page is superfluous because this Burton phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Burton operates the call center for this 800-881-3138 phone number Mon-Fri 8am-9pm, Sat noon-8pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 27 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Burton call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Burton phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Burton staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Burton is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 27 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Burton
In summation, the best day to call Burton is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Burton staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Burton
If you have time to do a bit of reading before you call Burton, we recommend you read over some of our problem-specific articles.
What is the Burton loyalty program?
The Burton loyalty program is a special rewards program designed to show appreciation to our valued customers. By becoming a member, you can earn points for every purchase made on our website or in-store. These points can be redeemed for exclusive discounts, free merchandise, or even special access to events and sales. The loyalty program also offers other benefits such as early access to new product releases and personalized recommendations based on your preferences. Membership is free, and signing up is easy either in-store or online. So, join the Burton loyalty program today and enjoy the perks and rewards that come with being a loyal member of the Burton family!
Top Burton customer service problems
Click the link above to get answers to just about any Burton customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Burton, and their purpose. Are any of these similar to the reason you are trying to call?
Billing discrepancy explanation: "I found some charges that I didn't pay this month and I want to explain this to you because I wasn't around."- From a call lasting 5m 38s , Mar 5, 2024 3:36 PM
Conclusion and closing notes
This is Burton's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Burton agent. This phone number is Burton's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-881-3138 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Burton first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Burton has 1 phone number. It's not always clear what is the best way to talk to Burton representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Burton. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Burton. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.