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Burton Customer FAQ

Top Answers & How-to Guides

What is Burton's Phone Number?

The question we are asked most often is about how to talk to Burton customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Burton Customer Questions

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Order Tracking and Cancellations

How can I track my order?

To check the status of an order from Burton, customers should visit the official Burton website where they can find order...
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Can I cancel my order?

To cancel an order with Burton, it is essential to act swiftly, as cancellation policies can differ. Checking the order...
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Returns and Exchanges

What is the return policy?

Burton's return policy permits returns within sixty days of purchase for new, unused items with original packaging and proof of...
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Can I exchange an item for a different size?

Customers seeking a size exchange typically have options available, as Burton permits exchanges for items from authorized...
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Payment and Shipping

What payment methods do you accept?

Burton generally accepts major credit cards like Visa, Mastercard, American Express, and Discover, as well as digital wallets...
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Do you offer international shipping?

Burton does provide international shipping options, but their availability varies based on the product and destination....
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Warranty Information

What is your warranty policy?

Burton's warranty policy demonstrates their dedication to product quality, usually offering a one-year coverage for defects in...
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What is the process for filing a warranty claim?

Filing a warranty claim for Burton products requires understanding the specific warranty details, gathering proof of purchase...
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Loyalty Program and Discounts

What is the Burton loyalty program?

Burton has a loyalty program that rewards customers for their support by allowing them to earn points on purchases. These...
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Are there any discounts or promotions available?

Burton frequently runs seasonal sales and promotions, especially during major shopping events and product launches. Discounts...
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Are there any seasonal sales or promotions?

Burton regularly has seasonal sales and promotions tied to holidays and events, offering discounts on various products,...
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What types of products are included in the Burton loyalty program?

Burton's loyalty program features a variety of products, including snowboards, boots, bindings, outerwear, and casual apparel....
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Gift and Sizing Information

Do you offer gift wrapping?

Burton typically does not provide gift wrapping services, but customers can create a personal touch by selecting suitable items...
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What is your sizing guide for apparel and footwear?

Burton provides a detailed sizing guide for apparel and footwear to help customers find their ideal fit. The guide offers...
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We look to the Burton issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Burton issues reported to GetHuman
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