Ancestry.com Customer Care on Twitter

Getting Ancestry.com's Attention on Twitter by GetHuman

For Customer Support
Why did you want to tweet them? Get connected with other customers with the same issue, how they fixed it and pro tips.
7,678 customers have checked with GetHuman if Ancestry.com has a Twitter address for customers in the last 45 days.
Ancestry.com does not address customer service issues through Twitter as far as we know.

Recent reasons others tried tweeting Ancestry.com

Had to buy a new desktop computer with Windows ** installed. Family Tree Maker **** wi...
Mailing out of country. *How long does sample stay good for? Can it be mailed to you wi...
Had to get a new computer with Windows **. Reinstalled Family Tree Maker ****. Applic...
I called to cancel my account before it renews tomorrow. The recording said I would be...
My bank account was debited by Ancestry for a charge that I did not authorize. It cause...
We ordered a dna kit months ago but it still hasn’t arrived. My sister Kristen Nelson C...
YOu stole $***.** from my account. I went in about an hour ago and cancelled my account...
Hi I am calling about your ancestry DNA basic kit. I have had my ancestry DNA done alre...
I cancelled my subscription last December, why am I being charged now?
For some reason y’all have my account info and I’ve never gave y’all know account info...
Received my DNA kit today and went to activate tube , and it is under my daughter name...
Unauthorized charge, on checking account that caused overdraft
I do not want to renew my Ancestry subscription. Please refund my payment you deducted...

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Ancestry.com Customer Service through Twitter

Ancestry.com is not on Twitter as far as we can tell. Either that or one of our researchers determined that they don't really help customers through their Twitter handle. Either way, you're better off looking for a different way to get in touch with them. If it makes you feel better, a lot of companies that do have Twitter handles still redirect customers to another form of communication in order to help them with customer service issues. In this particular case, our advice is this: Call Ancestry.com.

Customer Support through Twitter in General

While we don't know of a Twitter username for Ancestry.com, in general we do support helping you find a way to contact companies over Twitter for the purposes of handling customer service problems. With our problem-specific help tools, we help you create a page for your issue and then one-click to Tweet the company a link to it if they have an available Twitter or DM handle. The nice thing about it is that you can share that page with friends and other customers to show the company that others are paying attention as well, which we find gets you a faster, better response in most cases.

More about contacting Ancestry.com

Of the 3 way(s) to get in touch with Ancestry.com, customers like you claim that the best one is the 800-262-3787 option. From this page you can easily access all the possible contact information options for Ancestry.com as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Ancestry.com? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Ancestry.com

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