Amtrak Customer Care on Twitter

Getting Amtrak's Attention on Twitter by GetHuman

@Amtrak
Customer Twitter Account
  • Somebody from Amtrak usually replies within 11 hours.
  • GetHuman site vistors rank this #5 out of 5 ways to reach them.
While there may be a wait on hold, you will likely get answers faster by calling Amtrak instead of messaging them on X (the website formerly called Twitter).

Recent reasons others tried tweeting Amtrak

Am trying to buy a ticket for my son from Riverside CA to Milwaukee WI. Each time I tr...
Need help finding out if I can get my grandmother on the train by going into the statio...
Fare prices and times to destination
I have a round trip ticket for Dec ** that I would like to exchange for a one-way, leav...
My name is Keith Taylor, Guest Rewards Number ************I purchaed a ticket for my so...
After several attempts to book online your system fails to complete due to system failu...
On August ** I was on a train that was A series of unfortunate events I didn't even get...
I have a ticket to come to New York tomorrow and coming home on Sunday. I have Covid. I...
I want to cancel my trip from Chicago to St. Louis (reservation number **B***) but kee...

Amtrak Twitter-based Customer Help - Stats

Twitter @ Handle@Amtrak
Best hours24 hours, 7 days
Right time to tweet them3:15pm
Expected reply tweet11
Issue turnaround time20
Rank (amongst all ways to contact)5
Legibility of messaging62%
Customer service rating73%
Customer votes4,547
Information last updatedSat Mar 16 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Amtrak Customer Service through Twitter

Amtrak is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Amtrak will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Amtrak your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Amtrak that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Amtrak's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Amtrak

Of the 5 way(s) to get in touch with Amtrak, customers like you claim that the best one is the 800-872-7245 option. From this page you can easily access all the possible contact information options for Amtrak as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Amtrak? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Amtrak

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