Amtrak Customer Care on Twitter

Getting Amtrak's Attention on Twitter by GetHuman

@Amtrak
Customer Twitter Account
Usually replies within: 7 hours
Best time to tweet: ~10:15am
#7 of 8 contacts
4,551 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Amtrak

My husband's Pulmonologist has told us to cancel our AMTRAK reservation number ***A*E...
My father miss his train at *:**am how can I reschedule it for him
I want to use a free companion coupon but I can't add it while booking on line. I have...
I want to know how the excess bag process works.
I'm trying to put my sister on a bus
Is it less wobbly in first class than in another part of the train and do the seats go...
Being charged cancelation fee for auto tickets booked last week. Wish to cancel because...
Put in student discount for reservations
Refund status concerning case * *******
I received a call about important trip information that I needed to call Amtrak about
I am handicapped and I wantnto schedule a trip. Having a very hard time!
Trying to rescedule a trip I missed on yesterday.
Hello, my name is Sandy and I would like to travel from Newark New Jersey to Miami Flor...

Get help with my issue

Amtrak Twitter-based Customer Help - Stats

Twitter @ Handle@Amtrak
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:15am
Expected reply tweet7
Issue turnaround time15
Rank (amongst all ways to contact)7
Legibility of messaging66%
Customer service rating69%
Customer votes4,551
Information last updatedFri Jan 21 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Amtrak Customer Service through Twitter

Amtrak is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Amtrak will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Amtrak your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Amtrak that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Amtrak's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Amtrak

Of the 8 way(s) to get in touch with Amtrak, customers like you claim that the best one is the 877-444-4773 option. From this page you can easily access all the possible contact information options for Amtrak as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Amtrak? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Amtrak

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