Amtrak Customer Care on Twitter

Getting Amtrak's Attention on Twitter by GetHuman

Customer Twitter Account
Usually replies within: 9 hours
Best time to tweet: ~2:45pm
#7 of 8 contacts
4,549 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Amtrak

How to buy tickets online
Need information about shuttle bus from Emeryville amtrak station to San Francisco's dr...
need to know if you can buy train ticket when **. what is the policy on how old you hav...
After several attempts to book online your system fails to complete due to system failu...
I need to book a one-way ticket and the automatic Julie was very confusing to me. I am...
Reschedule ticket on Amtrak October **th for later train
I would like to update my reservation on my Amtrak ticket
I want to add the feature of being in The first ** cars off the train for my already re...
Trying to set up reservations
Help with route from Los Angeles to Denver using ** day pass.*Trying to find a hard cop...
Hello. Please give the price for a private room with complimentary meals without restroom?

Get help with my issue

Amtrak Twitter-based Customer Help - Stats

Twitter @ Handle@Amtrak
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them2:45pm
Expected reply tweet9
Issue turnaround time12
Rank (amongst all ways to contact)7
Legibility of messaging64%
Customer service rating71%
Customer votes4,549
Information last updatedMon Feb 06 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Amtrak Customer Service through Twitter

Amtrak is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Amtrak will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Amtrak your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Amtrak that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Amtrak's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Amtrak

Of the 8 way(s) to get in touch with Amtrak, customers like you claim that the best one is the 877-444-4773 option. From this page you can easily access all the possible contact information options for Amtrak as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Amtrak? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Amtrak

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