Amtrak Customer Care on Twitter

Getting Amtrak's Attention on Twitter by GetHuman

@Amtrak
Customer Twitter Account
Usually replies within: 6 hours
Best time to tweet: ~9:30am
#7 of 8 contacts
4,552 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting Amtrak

Want to buy amtrack ticket online
Trying to find the nearest Amtrak station from Forsyth Missouri
Traveling on train ** to NYC, sitting in food car with friends. Several purchased items...
Several years ago the car train was * hours late due to hurricane damage to the tracks...
I'm trying to get my old Tumblr account back and it's not working I tried making a new...
May I buy a ticket online for my grandson? He would be traveling alone. He is not a min...
Trying to give you a compliment!**Rode ** Crescent from Penn Station to Charlottesville...
I was traveling on Amtrak ** California Zephyr leaving Payson UT to Chicago starting Sa...
I wish to report a problem that occurred when I boarded Amtrak from Richmond Main Stree...
Reservation **EAB**. Hello I am writing to you with some concerns that we had about the...
I bought * tickets to leave work for home. First the bus connection was late there wasn...
My train was supposed to leave Fayetteville and *** something and it didn't arrive unti...
From Amtrak Train I need to know when bus ***** will arrive in Houston terminal. *Thanks!

Get help with my issue

Amtrak Twitter-based Customer Help - Stats

Twitter @ Handle@Amtrak
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them9:30am
Expected reply tweet6
Issue turnaround time7
Rank (amongst all ways to contact)7
Legibility of messaging67%
Customer service rating68%
Customer votes4,552
Information last updatedMon Jan 25 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Amtrak Customer Service through Twitter

Amtrak is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that Amtrak will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM Amtrak your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like Amtrak that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that Amtrak's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting Amtrak

Of the 8 way(s) to get in touch with Amtrak, customers like you claim that the best one is the 877-444-4773 option. From this page you can easily access all the possible contact information options for Amtrak as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Amtrak? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Amtrak

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