Alibaba Customer Care on Twitter

Getting Alibaba's Attention on Twitter by GetHuman

For Customer Support
Why did you want to tweet them? Get connected with other customers with the same issue, how they fixed it and pro tips.
386 customers have checked with GetHuman if Alibaba has a Twitter address for customers in the last 45 days.
Alibaba does not address customer service issues through Twitter as far as we know.

Recent reasons others tried tweeting Alibaba

Hi**I bought a ribbon printer from a supplier from China whome I had got in contact thr...
Need help with my order that I did with somebody on la Bo that it's not there and need...
I'm trying to place an order over the phone to a representative of alibaba
Hola...me podeis ayudar
Hello.*From Germany a bought * bundles of human hair from China. It was ***$ expensive...
I am unable to send text messages to my suppliers for the last three day’s.**I get this...
I ask you to return my money to me for the goods not received
I would like background on one of your companies that I would like to purchase some car...
Hello, My name is Sari From Indonesia**On * October ****, I buy kids dress in **** from...
hello, I wanted to check with you that my merchandise has arrived at its destination...
Hello **After I placed my order, the supplier told me a few days later that I had to pa...
Someone got into my account from SSI. AND SENT ***.** TO YOU AND***.**. NOW I HAVE NO M...
Hi I am working with a beauty supplier and wanting to pay for a sample but when trying...

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Alibaba Customer Service through Twitter

Alibaba is not on Twitter as far as we can tell. Either that or one of our researchers determined that they don't really help customers through their Twitter handle. Either way, you're better off looking for a different way to get in touch with them. If it makes you feel better, a lot of companies that do have Twitter handles still redirect customers to another form of communication in order to help them with customer service issues. In this particular case, our advice is this: Contact Alibaba via their Help Desk.

Customer Support through Twitter in General

While we don't know of a Twitter username for Alibaba, in general we do support helping you find a way to contact companies over Twitter for the purposes of handling customer service problems. With our problem-specific help tools, we help you create a page for your issue and then one-click to Tweet the company a link to it if they have an available Twitter or DM handle. The nice thing about it is that you can share that page with friends and other customers to show the company that others are paying attention as well, which we find gets you a faster, better response in most cases.

More about contacting Alibaba

Of the 1 way(s) to get in touch with Alibaba, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Alibaba as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Alibaba? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Alibaba

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