Alibaba Customer Care on Twitter

Getting Alibaba's Attention on Twitter by GetHuman

For Customer Support
Why did you want to tweet them? Get connected with other customers with the same issue, how they fixed it and pro tips.
382 customers have checked with GetHuman if Alibaba has a Twitter address for customers in the last 45 days.
Alibaba does not address customer service issues through Twitter as far as we know.

Recent reasons others tried tweeting Alibaba

I forgot my password for AliExpress.*I used the " forgot password" link.*It asked me to...
I forgot my password to Aliexpress.**I used the " forgot password" link.**It asked me t...
hello have sold my email address, the *****@***.com I can no longer get this email no a...
They keep denying my credit card even though I verified it
would like to know if this company is legit or not Shanghai XiYi Industrial Ltd they ar...
I paid on my credit card through alibaba for block machine, customer received the mone...
Seller sent wrong item and wrong colors. Sent the item I never selected.Seller sent wro...
muy buenas quisiera reportar un estafador hice un trato con un vendedor de aves hice el...
about a year ago I entered in a contract to purchase a vehicle from one of your sellers...
suppliers are trying to get me to buy offline and not on alibaba i asked them to use tr...
hello I have some problems. i get error message : www.alibaba.com’s server IP address c...
I paid for some power tools via MoneyGram, the supplier started my order and shipped it...
Want to order an inflatable *pool enclosure *SIZE ** X * METERS, WITH SUPPORT RIBS FOR...

Get help with my issue

Alibaba Customer Service through Twitter

Alibaba is not on Twitter as far as we can tell. Either that or one of our researchers determined that they don't really help customers through their Twitter handle. Either way, you're better off looking for a different way to get in touch with them. If it makes you feel better, a lot of companies that do have Twitter handles still redirect customers to another form of communication in order to help them with customer service issues. In this particular case, our advice is this: Contact Alibaba via their Help Desk.

Customer Support through Twitter in General

While we don't know of a Twitter username for Alibaba, in general we do support helping you find a way to contact companies over Twitter for the purposes of handling customer service problems. With our problem-specific help tools, we help you create a page for your issue and then one-click to Tweet the company a link to it if they have an available Twitter or DM handle. The nice thing about it is that you can share that page with friends and other customers to show the company that others are paying attention as well, which we find gets you a faster, better response in most cases.

More about contacting Alibaba

Of the 1 way(s) to get in touch with Alibaba, customers like you claim that the best one is the Online Help option. From this page you can easily access all the possible contact information options for Alibaba as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach Alibaba? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact Alibaba

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