People who call the Toshiba 800-457-7777 customer service line expect to get answers to their questions about Toshiba computers. Hardware issues or other concerns may keep the computer from operating smoothly. If a laptop is still under warranty but has problems, a customer might need to return it or find a local service center. In my case, I have a Toshiba computer that I purchased a few years ago, which may be considered obsolete by now. However, I called the customer service number to see if there might be upgrades like drivers that I could download to make the most of my outdated Toshiba laptop.
When I called the number, the automated response system welcomed me to Dynabook Americas. For a moment, I thought I had called the wrong number because the name “Dynabook” made me think I had reached some travel or hotel booking service. After hearing that greeting, I was inclined to hang up, but almost immediately, the voice asked me a question to help me get support from Toshiba.
The voice said if I was calling about a Dynabook laptop or accessory, say “yes,” otherwise say no. My answer was “no,” and the automated response system told me to go to the Toshiba website to get support for that brand. That was the gist of my encounter with the automated voice response system.
Since the purpose of calling the Toshiba customer service number was to get an answer to my Toshiba question, I was curious as to why I reached Dynabook. Upon looking at their website, I learned that Dynabook is now Toshiba Client Solutions Co., Ltd.
When I called this number, I expected to speak to a Toshiba expert who could answer questions to help me extend the use of my older model laptop. What I got was a referral to a website. Although I was disappointed when I could not speak with a customer service associate, I appreciated that the automated response system was straightforward in getting me to a web-based resource that may be helpful. There was no exhaustive list of prompts instructing me to press this or that number, and the system did not ask me for unnecessary personal information.
I still prefer speaking with someone who can listen intently and help me solve problems. I have learned that even when I don’t know the correct questions to ask, a knowledgeable customer service associate can usually help me solve a problem.
This is Toshiba's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Toshiba agent. This phone number is Toshiba's best phone number because 9,138 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-457-7777 include Technical Support, Account Access, Refund a Charge, Return an Order, Track a Package and other customer service issues. Rather than trying to call Toshiba first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Toshiba has 4 phone numbers. It's not always clear what is the best way to talk to Toshiba representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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