How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Lumosity phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Directs to online support, or leave a message to receive a response in three days
Below are some clips we've found from Lumosity's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Lumoskey.
For a faster response or for questions not directly related to billing, please contact us at help dot Lumosity dot com.
That's help dot l u m o s I t y dot com.
Please allow two business days for answer to all online requests.
If you'd like to leave a voice mail, we will do our best to get back to you via email in three business days.
When leaving a voice mail, please slowly spell out your full name and email address as associated with your Lumosity account.
If you don't remember the email address tied to your account, then please provide us with the transaction ID which can be found right next to our phone number on your billing statement."
Excerpt from a call with Lumosity
Monday, April 15, 2024 6:30 PM
What are the hours and when should I call?
Lumosity operates the call center for this 877-777-0502 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 690 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lumosity phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lumosity staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lumosity is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 690 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Lumosity is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Lumosity staffs the call center well on Tuesday.
More Ways to Contact Lumosity Customer Service
There are of course other ways to contact Lumosity customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Lumosity will reply our your email.
As a last, sometimes only, resort- Lumosity customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Lumosity's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lumosity agent. This phone number is Lumosity's best phone number because 4,140 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-777-0502 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Lumosity first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Lumosity has 1 phone number. It's not always clear what is the best way to talk to Lumosity representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lumosity. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lumosity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.