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eBay Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access eBay customer support.
Q:

How do I contact eBay customer service?

A:eBay does not have a customer service phone number, but you can contact them through X / Twitter or their website.
While a phone number would be better, tweeting at their customer care team is public and effective if you have an account. The full list of ways to contact customer service are listed below, and the Editor also left some notes that might be helpful.
Q:

Does eBay offer 24 hour customer service?

A:Not by phone. But you can contact eBay 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact eBay Customer Service

There are other ways to contact eBay customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Service on X (formerly Twitter)

twitter.com/askebay - Customer Service
Use this link to get in touch with customer service on Twitter
Mon-Sun 6am-6pm PST
eBay, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Help Desk / Web Support

ocs.ebay.com - Technical Support
1. You can search the help pages for answers to your questions. 2. If you can't find an answer, click the "Contact us" button on the right side of the page. 3. To get the best information, sign into your eBay account.
24 hours, 7 days
contact.ebay.com - Customer Service
Another online customer service page. This requires you to sign in to your account.
24 hours, 7 days
As a last, sometimes only, resort- eBay customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with eBay?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with eBay, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

Are You Allowed to Have Two eBay Accounts?

With many people relying on eBay for their online shopping needs, the need for multiple accounts becomes inevitable as sellers and buyers alike strive to enhance their online shopping experience. The guide above provides information on a few factors to keep in mind when creating different eBay accounts and e-commerce best practices to observe on the platform so you can avoid the premature loss of all the accounts.

What happens if your eBay account is suspended?

Suspensions can happen, even within eBay. Don't fret, you came to the right place. Follow this easy guide to help appeal your suspension and get back to making money on eBay.

What is eBay's return policy?

eBay's return policy allows buyers to return items within a specified timeframe if they are not as described or if they arrive damaged. The duration of this timeframe varies depending on the seller's return policy, which is usually outlined in their listing. To initiate a return, buyers are required to contact the seller directly. It is recommended to resolve any issues with the seller first, but if that fails, eBay offers additional assistance through their Money Back Guarantee. This program provides reimbursement for eligible purchases, ensuring buyers receive the item they ordered or a refund. However, certain items such as vehicles, real estate, and classified ads are not covered under this policy. It is important to review the specific return policy provided by the seller before making a purchase on eBay.

Top eBay customer problems and solutions

Click the link above to get answers to just about any eBay customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.
Help me with my issue

Calling this eBay Customer Number

Christian Allen is the editor / author responsible for this content.
May 3, 2024

eBay is an online auction and market place where sellers and buyers can connect. As a pioneer in e-commerce and third-party sales platforms, eBay receives a lot of requests for customer service assistance each and every day.

Why do People call eBay Customer Support?

People call eBay customer support for a range of reasons, including:

  • Technical support in using the site
  • Sellers with questions regarding listings and sales processes
  • Buyers who are having problems with the quality of products they've purchased
  • Buyers who have not received items from sellers
  • Suspected cases of fraud
  • Reports of prohibited listings
  • Billing issues

Best Practices for Calling eBay Customer Service

If you are calling eBay regarding a transaction between yourself and a buyer or seller, keep in mind that eBay expects buyers and sellers to try and work out their issues independently.

However, if a good-faith attempt at resolving the issue with your buyer or seller isn't working, a call to eBay customer service may be in order. Before calling, make sure that eBay customer service is open. eBay provides phone-based customer support from 5 AM to 10 PM Pacific time every day of the week.

eBay asks that you use its website when calling so that it can appropriately direct your call. Visit the contact page on eBay and click on the "Call Us" link. From there, you'll be taken to a series of menus that list common reasons for calling eBay.

Eventually, you'll be prompted to click on your reason for contacting eBay. From there, you'll be provided with a number to call and an identification code that you should enter into the eBay phone system for a fast response.

This page will also provide you with an estimated wait time to speak to a live person. If you don't want to wait, you can go back to eBay's main contact page and request a callback at a time that is convenient for you.

It is important to have all relevant documentation in front of you when contacting eBay by phone. This includes correspondence between yourself and the other party, screenshots of the product and its description, tracking numbers and proof of payment.

How do People Feel About Their Calls to eBay Customer Support?

One of the challenges faced by eBay customer service is that eBay is a platform that allows buyers and sellers to conduct transactions. In many cases, eBay customer service representatives are mediating transactions and interactions between individuals who do not actually work for eBay. This can slow down resolutions.

Because of eBay's business model, there are a lot of reports from eBay buyers and sellers expressing dissatisfaction with the level of phone-based customer service that they received from eBay agents. However, there are also numerous reported cases in which eBay has been able to effectively resolve customer concerns.

Buyers and sellers also call eBay because of issues with eBay's services and platform. eBay customer service representatives can provide expert technical support to callers.

What Kind of Issues can eBay Customer Support Resolve?

eBay customer support can resolve a range of issues, including identifying and researching credit card or payment method transactions, technical support issues and providing answers to questions about how the eBay platform works. A call to eBay customer support can also help sellers get listing fees refunded in the case of a transaction gone awry.

In addition, eBay customer service can provide mediation between buyers and sellers who are in conflict. Buyers who did not receive an ordered item may be able to file a claim under eBay's money-back guarantee.

What Can't Be Resolved by Phone With eBay?

Because eBay is a merchant platform, rather than a direct seller of products, there can be some challenges in resolving disputes between its customers. eBay cannot, for example, reship an item that was lost in the mail or directly provide additional compensation to a buyer who received a product or had a poor experience.

What can I do if I am Unhappy With my call to eBay?

If you have had a bad experience with eBay phone based customer service, don't lose heart. You may still have options. First, You didn't take notes during your conversation with eBay, write down or type out what happened during your call. This information can be useful when getting back in touch with eBay.

Secondly, call eBay back. The next representative you speak to maybe in a better position to address your concerns.

If your second call doesn't go well, try a different method of getting in touch. You can use eBay's online contact form to submit your issue in writing. You can also connect with other users on eBay's community forums to get advice on dealing with your concern.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Conclusion and closing notes

You came here to see eBay's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a eBay agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact eBay anyways and help you with your issue. Over the last 18 months, 299,406 customers like you have come in search of a phone number for eBay and helped us confirm they don't have one. Common reasons that people try to call eBay customer support department include Refunds and Returns, Suspended Account, Problem With an Order, Report a Seller, Fraudulent Charge and other customer service issues. Rather than trying to call eBay first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or twitter. Unfortunately, right now eBay doesn't have any phone numbers. It's not always clear what is the best way to talk to eBay representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If eBay Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for eBay, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from eBay customers like yourself.

GetHuman does not provide call center services or customer support operations for eBay. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eBay. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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