A:Calling this ZocDoc number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at ZocDoc for you.
Q:
Does ZocDoc offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for ZocDoc below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this ZocDoc phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this ZocDoc number should go right to a real human being
Below are some clips we've found from ZocDoc's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Zocdoc, the beginning of a better health care experience.
We are not a doctor's office, but we can help you book a doctor appointment.
You can also email us at service at zocdoc dot com, and we'll get back to you within one day.
All calls are recorded for monitoring and training purposes."
Excerpt from a call with ZocDoc
Tuesday, February 4, 2025 7:25 PM
In fact, much of this information on this page is superfluous because this ZocDoc phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
ZocDoc operates the call center for this 855-962-3621 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 132 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with ZocDoc at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ZocDoc phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ZocDoc staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call ZocDoc is Sunday.The most busy day to call is Wednesday, which averages 357% more phone calls by comparison.Again, this is based on a sample of 132 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call ZocDoc is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call ZocDoc
If you have time to do a bit of reading before you call ZocDoc, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any ZocDoc customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to ZocDoc, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about job openings: "I'm interested in learning about any administrative positions that might be available at ZocDoc."
- From a call lasting 3m , Feb 20, 2025 5:45 PM
Concern about referrals: "I went to a dental office that you guys referred me to, and I would never refer my worst enemy to it."
- From a call lasting 4m 11s , Feb 4, 2025 7:25 PM
Information about why customers call ZocDoc is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ZocDoc will reply our your email.
Conclusion and closing notes
This is ZocDoc's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ZocDoc agent. This phone number is ZocDoc's best phone number because 1,806 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-962-3621 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call ZocDoc first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, ZocDoc has 1 phone number. It's not always clear what is the best way to talk to ZocDoc representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for ZocDoc. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ZocDoc. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.