ZocDoc Customer Service

Phone Number & Contact Info

ZocDoc's Best Phone Number

Toll-free·Calls Customer Service·Most popular ZocDoc number

How do I talk to a live human at ZocDoc?

A:Calling this ZocDoc number should go right to a real human being

Does ZocDoc offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this ZocDoc phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this ZocDoc number should go right to a real human being
In fact, much of this information on this page is superfluous because this ZocDoc phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

ZocDoc operates the call center for this 855-962-3621 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 301 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this ZocDoc phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like ZocDoc staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call ZocDoc is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 301 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call ZocDoc

In summation, the best day to call ZocDoc is Tuesday. In this case, it's a no-brainer. Tuesday is not only the least busy day for calling this ZocDoc number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call ZocDoc

If you have time to do a bit of reading before you call ZocDoc, we recommend you read over some of our problem-specific articles.

Is ZocDoc available in my area?

Yes, ZocDoc is available in various areas across the United States. We strive to provide our online healthcare appointment booking service to as many individuals as possible. To check if ZocDoc is available in your area, simply visit our website and enter your location. Our platform is continuously expanding to new cities, so even if we are currently unavailable in your area, please check back periodically for updates. We are dedicated to connecting patients with local healthcare professionals, making it convenient and efficient for you to schedule appointments and manage your healthcare needs.

Do I need to create an account to use ZocDoc?

No, you do not need to create an account to use ZocDoc. We want to make it as easy as possible for you to find and book healthcare appointments, so we offer a guest booking option. By searching for a provider and selecting an available appointment, you can book without creating an account. However, creating an account does have its benefits. It allows you to save your personal information for future bookings, receive appointment reminders, keep track of your appointment history, and easily manage your healthcare needs. Having an account also enables you to access other features such as reading patient reviews and accessing your provider's information. It's quick and free to sign up, and you have the option to create an account at any time during your ZocDoc experience.

Is there a fee for using ZocDoc to schedule appointments?

No, there is no fee for using ZocDoc to schedule appointments. ZocDoc is a free online platform that connects patients with healthcare providers, allowing them to book appointments quickly and easily. Users can search for doctors by specialty, location, and insurance accepted, making it convenient to find the right provider for their needs. With ZocDoc, patients can view real-time availability and book appointments instantly, without the hassle of making phone calls or waiting on hold. This service is entirely free for patients, and there are no hidden charges or subscription fees. Whether you are looking for a primary care physician, a specialist, or any other healthcare provider, ZocDoc is committed to providing a seamless and cost-effective experience for all users.

Top ZocDoc customer service problems

Click the link above to get answers to just about any ZocDoc customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More ZocDoc Customer Service Contacts

There are of course other ways to contact ZocDoc customer service besides the phone. Below we list the best ones, by medium.

ZocDoc Customer Email Addresses

Service@ZocDoc.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and ZocDoc will reply our your email.

Conclusion and closing notes

This is ZocDoc's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a ZocDoc agent. This phone number is ZocDoc's best phone number because 1,806 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-962-3621 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call ZocDoc first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, ZocDoc has 1 phone number. It's not always clear what is the best way to talk to ZocDoc representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for ZocDoc. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like ZocDoc. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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