Zipcar Customer Service Phone Number

309-229-5010
Hold time now: 17 mins (avg 16)
Best time to call: 3:15pm
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Press 3 then press 2
This is not the most popular Zipcar phone number (it's ranked #2). Most customers call 866-494-7227 for support: Click here for best option

Other customers got on the phone recently because:

I’m in the car and it won’t start and I can’t get home
Hello this is state towing I’m contacting you to inform you that we have two of your ve...
Dennis Robinson is scheduled to pickup a car at **:** pm he is at the location *** Elde...
I was charged for my membership that I cancelled and I want a refund
my information was stolen and i believe it was used on this site
Need to speak with representative
Need to reactivate account
Changing zipcar membership plan
I was charged $**.** on *** on my MasterCard for what?? I want this charge refunded imm...
I was charged on **** on my MasterCard for the annual membership of $** then another ch...
My account has been suspended for an incident which I was not a part of.
Trip not completed* car locked.
My account is asking to activate zipcard* however, i do not have it. I am not sure if m...
I booked two cars yesterday night. One didn’t have a key and the other one was complete...

Help me with my issue

Zipcar Customer Service Phone Number 309-229-5010 - Info & Statistics

Phone number to dial309-229-5010
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9am-5pm EST
Best time to dial3:15pm
Navigate phone maze to a humanPress 3 then press 2
Average wait16
Current wait17
Rank (among phone numbers)2
Rank (overall)2
Alternate methodsphone or web or email
Quality of communication54%
Quality of help75%
Customer votes5,365
Best phone number866-494-7227
Information last updatedFri May 20 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Zipcar's 309-229-5010 Customer Service Number

This Zipcar phone number is ranked #2 out of 2 because 38,268 Zipcar customers tried our tools and information and gave us feedback after they called. The reason customers call 309-229-5010 is to reach the Zipcar Customer Service department for problems like Replacement Card, Suspended Account, Change Booking, Cancel Booking, Overcharge on Account. As far as we can tell, Zipcar has call center locations in Massachusetts and you can call during their open hours Mon-Fri 9am-5pm EST. Zipcar has 2 phone numbers and 4 different ways to get customer help. We've compiled information about 309-229-5010 and ways to call or contact Zipcar with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Zipcar

Calling Zipcar at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Zipcar Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Zipcar's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Zipcar in General

While 309-229-5010 is Zipcar's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 866-494-7227 is their best customer phone number overall, and we have put together a comparison of their 4 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Zipcar help by calling them, is that other customers give their customer support at this number a 54% score for their communication skills and a 75% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

Zipcar Contact Info

Other Zipcar Phone Numbers

Customer Service866-494-7227

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