Yale Locks Customer Service

Phone Number & Contact Information

855-492-0505
Toll-free·Calls Customer Service·Most popular Yale Locks number
Q:How do I get a live human at Yale Locks?
A:Press 1.
Q:Does Yale Locks offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-10pm EST. The least busy day is Thursday, and the most busy day is Friday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Wednesday, and the shortest are on Friday.
Read below for more aboutgetting a repmenuspromptshold timesbusy times

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Yale Locks phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1.
Here is how our research team describes the way the Yale Locks phone system greets you: If you know the extension of the person you are trying to reach, please dial it now. To access the company directory, press pound. For assistance with orders, general questions, and customer service, press 1. For technical product support, press 2. For the location of our facility, press 3.
Below are some clips we've found from Yale Locks's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Yale Security Residential Locks and Hardware. If you know the extension of the person you are trying to reach, please dial it now.
To access the company directory, press pound.
For assistance with orders, general questions, and customer service, press one.
For technical product support, press two.
For the location of our facility, press eight.
For other ASSA ABLOY brands, press nine."
Excerpt from a call with Yale Locks
Monday, March 18, 2024 5:02 AM
After you press 2
"For the location of our thank you for calling Yale product support. Please note that twenty four seven support is only available for Yale home products. All other products support is available Monday through Friday, eight AM to five PM eastern time.
For support with residential electronics, including Yale Home Products, but excluding Yale Essentia software, press one.
For support with commercial electromechanical products, multifamily, and small business solutions, including Accentra Software, press two."
Excerpt from a call with Yale Locks
Friday, April 5, 2024 3:25 PM

What are the hours and when should I call?

Yale Locks operates the call center for this 855-492-0505 phone number Mon-Fri 9am-10pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of NaN calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Yale Locks phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Yale Locks staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Yale Locks is Thursday. The most busy day to call is Friday. Again, this is based on a sample of NaN calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Yale Locks is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Yale Locks staffs the call center well on Thursday.

The Editor's Notes on Calling Yale Locks

Apr 5, 2024

Yale Lock is a US manufacturer of locks and security products. As one of the oldest and most respected companies of its type, it is not surprising that Yale Lock gets a lot of requests for customer service each and every day.

Why Do People Call Yale Lock Customer Support?

People call Yale Lock customer support for a range of reasons, including:

  • Placing, changing or canceling orders
  • Getting information about products
  • Troubleshooting and technical support
  • Filing warranty claims
  • Billing issues

Best Practices for Calling Yale Lock Customer Service

There are several things that you can do to help ensure that your call to Yale Lock customer service is handled quickly and professionally:

Ensure that you are calling during business hours. These hours are 8 AM to 4:30 PM Monday through Friday, Eastern time.

Before calling, make sure that you have relevant documentation in front of you. This might include order confirmations, billing statements, product make and model numbers and any previous correspondence between you and EL lock regarding your case.

If you are calling for troubleshooting or technical support, being near the equipment you are calling about so that you and the agent can troubleshoot together.

Have some way of taking notes during your call. Call notes can come in handy if you have to speak to more than one person about your case or you have to escalate your concerns.

How do Consumers Feel About Calling Yale Lock Customer Service?

A review of online sources shows no pattern of customer dissatisfaction with Yale Lock customer service. This indicates that people are satisfied with the level of customer support provided.

What Kind of Issues can a Yale Lock Customer Service Representative Resolve?

Yellow customer service can resolve many common consumer issues, including questions about products, taking or changing orders, canceling orders, authorizing refunds, exchanges or warranty claims, providing technical support and researching billing issues.

What Can't Be Resolved With a Call to Yale Lock Customer Service?

If you purchased your product through a third-party retailer, Yale Lock customer service may have limited powers to deal with any problems you are having with the retailer. In addition, if your product or service is incompatible with other devices in your home, a customer service agent may be able to recommend a workaround, but will not be in a position to completely resolve the issue. You may have to work with the manufacturer of the third-party device to address the issue.

What Should You Do If You Have an Unsuccessful Call with Yale Lock?

If you get off the phone with Yale Lock can feel as though your questions were not answered or your concerns were not resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes during the call, take a few minutes to jot down what you remember from the conversation. You may be able to identify areas of miscommunication or misunderstanding that led to the failure of the first call.

Second, call back. Explain to the customer service representative who answers your call that this is your second call about the same issue. Explain what you believe what wrong with the first call and begin to describe the resolution that you desire. This allows you and the representative to work toward a common goal. Keep in mind the customer service representatives have different levels of training and experience and it may be that this new agent will be better able to understand and resolve your issue.

If a second call does not work, try a different way of getting in touch. Yale Lock does offer a live chat option on its website. You may also be able to reach out over social media platforms and get help there. It is also possible to send a letter by fax or by postal mail. While these may be slower options, they might be useful if you have a complex case.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Yale Locks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Yale Locks agent. This phone number is Yale Locks's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-492-0505 include and other customer service issues. Rather than trying to call Yale Locks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Yale Locks has 1 phone number. It's not always clear what is the best way to talk to Yale Locks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Yale Locks. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Yale Locks. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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