Does Xlibris Self-Publication offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Xlibris Self-Publication below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Xlibris Self-Publication phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Xlibris Self-Publication's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Please listen closely.
As our menu items have recently changed. Thank you for calling Exley Brass.
Your call is being recorded for quality and training purposes.
For book orders, press eight. For billing or payment concerns, press nine.
To speak with an operator, press zero.
If you know the extension of the party you are trying to reach, press one.
For customer service, press two."
Excerpt from a call with Xlibris Self-Publication
Thursday, February 29, 2024 8:49 PM
What are the hours and when should I call?
Xlibris Self-Publication operates the call center for this 888-795-4274 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 12 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Xlibris Self-Publication call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xlibris Self-Publication phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xlibris Self-Publication staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Xlibris Self-Publication is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 12 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Xlibris Self-Publication is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Xlibris Self-Publication staffs the call center well on Wednesday.
Why Customers Call Xlibris Self-Publication
If you have time to do a bit of reading before you call Xlibris Self-Publication, we recommend you read over some of our problem-specific articles.
The royalty rates for authors using Xlibris Self-Publication vary depending on the format and distribution channel of the book. For print books sold through retail channels, authors can receive royalties ranging from 10% to 25% of the book's retail price. E-books and audiobooks sold through online retailers offer royalties between 25% and 50% of the net sales revenue. For direct sales through the Xlibris bookstore, authors can earn up to 50% of the retail price. Xlibris also offers special royalty programs for books sold in bulk or through non-retail channels. These rates ensure authors receive fair compensation for their work while allowing for flexibility and multiple earning opportunities based on their chosen publishing format and market channels.
The cost of self-publishing with Xlibris varies depending on the specific needs and preferences of the author. Xlibris offers different publishing packages, each with its own set of services and prices. The packages range from basic options, providing essential services like cover designing and formatting, to more comprehensive packages that include marketing and promotional features. Authors can select a package that aligns with their budget and goals. In addition to these packages, Xlibris also offers various add-on services, such as editing, illustrations, and eBook conversion, which can contribute to the overall cost. Without knowing the author's requirements, it's difficult to provide an exact figure, but Xlibris strives to offer flexible and customizable options to suit different budgets and publishing needs.
Yes, you can retain the rights to your book if you choose to use Xlibris Self-Publication. Unlike traditional publishing models, Xlibris allows authors to retain complete ownership of their works. By selecting Xlibris, you maintain full control over your book, including the copyright. Xlibris serves as a self-publishing platform that assists you with various aspects of the book publishing process, such as editing, design, marketing, and distribution. You can publish your work in print, ebook, or audiobook formats while keeping all rights to your intellectual property. Xlibris empowers authors to pursue their dreams while maintaining ownership and control over their creative endeavors.
Click the link above to get answers to just about any Xlibris Self-Publication customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Xlibris Self-Publication, and their purpose. Are any of these similar to the reason you are trying to call?
Book review inquiry: "The reason I'm calling because I have a book there that y'all did for me, and I wanted to speak to someone in reference that they can review the book for me."
- From a call lasting 8m 19s , Feb 29, 2024 8:49 PM
Conclusion and closing notes
This is Xlibris Self-Publication's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xlibris Self-Publication agent. This phone number is Xlibris Self-Publication's best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-795-4274 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Xlibris Self-Publication first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Xlibris Self-Publication has 1 phone number. It's not always clear what is the best way to talk to Xlibris Self-Publication representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Xlibris Self-Publication. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xlibris Self-Publication. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.