Xerox Customer Service

Phone Number & Contact Info

Xerox's Best Phone Number

Toll-free·Calls Customer Service·Most popular Xerox number

How do I talk to a live human at Xerox?

A:You must choose an option 1-3.

Does Xerox offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Xerox phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: You must choose an option 1-3.
Here is how our research team describes the way the Xerox phone system greets you: say technical issues or press 1, say supplies or press 2 say billing or press 3
Below are some clips we've found from Xerox's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"Thank you for calling Xerox. Please
Please select from the following. Say technical issues or press one. Say supplies or press two.
Or say billing or press three."
Excerpt from a call with Xerox
Tuesday, March 5, 2024 1:18 PM

The first phone menu

"Thank you for calling Xerox. Please
Please select from the following. Say technical issues or press one.
Say supplies or press two.
Or say billing or press three."
Excerpt from a call with Xerox
Tuesday, March 5, 2024 1:18 PM

What are the hours and when should I call?

Xerox operates the call center for this 800-822-2979 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Xerox phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Xerox staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Xerox is Saturday. The most busy day to call is Thursday, which averages 550% more phone calls by comparison. Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Xerox

In summation, the best day to call Xerox is Friday.

Why Customers Call Xerox

If you have time to do a bit of reading before you call Xerox, we recommend you read over some of our problem-specific articles.

How does Xerox technology work?

Xerox technology works by utilizing a combination of advanced hardware and software solutions. At its core, Xerox technology utilizes laser printing, which involves a laser beam selectively modulating an electrically charged drum to attract and transfer toner particles onto a page. This ensures precision and high-quality output. Xerox's software solutions further enhance productivity and efficiency through various functions like workflow automation, document management, and cloud integration, allowing seamless collaboration and connectivity. Xerox technology also incorporates advanced security features to protect sensitive information and prevent unauthorized access. Whether it's multifunctional printers or digital presses, Xerox's innovative technology empowers businesses to streamline their document-related processes, improve productivity, and achieve exceptional print results.

Are there any warranties or guarantees on Xerox products?

Yes, all Xerox products come with warranties and guarantees. Xerox stands behind the quality and performance of its products and offers various warranty options to ensure customer satisfaction. The specific terms and coverage may vary depending on the product model and region, but Xerox provides comprehensive warranties that typically cover defects in material and workmanship. Customers can also extend their warranty or purchase additional support and maintenance services for added peace of mind. Additionally, Xerox offers a satisfaction guarantee, allowing customers to return or exchange their product within a specified period if they are not fully satisfied. Rest assured, Xerox is committed to delivering reliable and high-quality products backed by exceptional warranty and guarantee programs.

What products and services does Xerox offer?

Xerox offers a wide range of innovative products and services that cater to various business needs. Our product portfolio includes high-quality printers, copiers, and multifunction devices that enable efficient document management and printing solutions. We also provide software solutions for workflow automation, document security, and cloud-based document management. Xerox offers managed print services, helping businesses optimize their printing environment, reduce costs, and improve productivity. Additionally, our customer support services ensure prompt assistance and seamless product maintenance. Xerox's commitment to sustainability is reflected in our eco-friendly products and services, including recycled paper options, energy-efficient devices, and responsible recycling programs. We strive to continuously innovate and provide cutting-edge solutions for businesses of all sizes and industries with the aim to enhance productivity and drive success.

Top Xerox customer service problems

Click the link above to get answers to just about any Xerox customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Xerox Customer Service Contacts

There are of course other ways to contact Xerox customer service besides the phone. Below we list the best ones, by medium.

Xerox Customer Service Live Chat

office.xerox.com - Customer Service
Use this link to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Xerox provides this option.

Xerox Customer Help Desk / Web Support

support.xerox.com - Customer Service
Easy way to place calls for service
As a last, sometimes only, resort- Xerox customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Xerox's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Xerox agent. This phone number is Xerox's best phone number because 1,164 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-822-2979 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Xerox first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Xerox has 1 phone number. It's not always clear what is the best way to talk to Xerox representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Xerox. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xerox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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