Xerox Customer Service Issues

Good Morning, I am considering buying a laser printer for personal use, particularly for my role as a club secretary where I print monthly minutes and events, alongside personal photography. I anticipate printing around [redacted] to [redacted] pages per month. Currently, I have a Canon Inkjet Printer that works well but is slow at 13 pages per minute. I am interested in a color laser printer with 30+ ppm and [redacted] x [redacted] dpi for excellent print quality. I was looking at the Xerox [redacted] dni or the [redacted] dni, with a preference for the [redacted] if it replaces the [redacted]. However, I am open to other suggestions. Thank you for your assistance. David C. [redacted]

The technician visited on 1/30/[redacted] to diagnose the issue and ordered a part for my Xerox machine. Disappointed as the part didn't arrive by 2/2/[redacted], contrary to their usual prompt service. After finding out on 2/6/[redacted] that the missing apartment number caused the delay, the correction was made, and the replacement part arrived on 2/8/[redacted]. I'll have to wait until Monday to arrange for the technician to install it. Another problem arose when a part broke during the replacement, extending the repair process. Despite this, the technician visited on 2/24/[redacted], attempted repairs but determined a replacement was necessary. An order for the replacement was placed under the service contract, indicating it should arrive by the end of the week.

Our company acquired the Xerox WorkCentre [redacted] printer six months ago from Office Max. Unfortunately, the printer's performance has been subpar. It operates very slowly, has a long wake-up time, excessively consumes ink, and cannot print in black and white if a color cartridge is empty. The costly ink cartridges and limited functionality are frustrating. I have all the necessary components to return the printer, including the cords, manuals, and installation disks. Office Max directed me to contact your customer service for assistance. I am hoping for a swift resolution and a refund for the printer, as it has not met our expectations. Thank you for your understanding and support.

I am experiencing issues with my Xerox Phaser [redacted] printer. Recently, it stopped printing and cannot be found on the network. Normally, it is connected via an ethernet cable to my xfinity router/modem, which typically assigns it an IP address. I have attempted some diagnostics: - The ethernet connection lights show intermittent communication, with the green light blinking when I try to ping. - The printer fails to receive an IP address from the DHCP service on the router and instead assigns itself [redacted].[redacted].50.55. Usually, it should receive an IP address like [redacted].[redacted].0.X. - I tried assigning a static IP address ([redacted].[redacted].0.[redacted]), which the printer remembers, but I still cannot ping it or print from my laptop or the router.

Dear Sir or Madam, At the beginning of the year, the Xerox Work Centre [redacted] (Nr.:[redacted]) was delivered to me at Gluckstr 4, in [redacted] Straubing. However, the commissioning of the device took place in June [redacted] as I was still using the predecessor before that. A month later, in July [redacted], the first problems occurred but were resolved. Another month later, the device could not be turned on. After several phone calls with Technical Support in the headquarters in Frankfurt am Main, I was assigned a technician. Despite replacing several parts, the issue remains unresolved. On 17.08., Mr. Roland (Service Representative) provided me with a processing number for a replacement device (RID [redacted]8), which was not shipped to me. After further calls to the Frankfurt headquarters, on 08.09.[redacted], I received an email from Mr. Nikolov with a request for a replacement device (email attached). I understand the need for patience during the pandemic and the challenges in coordination, but after such a long wait and unsatisfactory customer service, I am trying to resolve the issue amicably one last time, and request a response by the end of October [redacted] with a definite delivery date for the replacement device. Sincerely, Elvir Hasanovic

Hello, I am located in the UK and require technical assistance to set up my recently acquired printer to connect wirelessly to my computer and resolve some additional issues. I attempted to seek help via phone twice yesterday, but after waiting approximately 30 minutes during the first call, I eventually abandoned it. The second call abruptly ended after about 20 minutes without any resolution. I need guidance on how to schedule a support call as I cannot continue spending time calling and hoping to reach a support representative.

I am experiencing an issue with my Xerox WC7225 printer lease. The customer name on the lease is BEAR MARKET CONSIGNMENT SALES, INC. The XFS lease number is [redacted]-[redacted] / [redacted]. I dealt with employees Tanya Fewin and Sarah N. Pilgrim from Image Quest regarding this matter. However, I have received an invoice for the lease despite believing that all payments were up to date. Although Sarah N. Pilgrim mentioned that things were confusing and that she would provide further information, I have not received any updates from her. The purchase was intended to include Image Quest supplies and maintenance services. I have corresponded with both employees via email, but I am still awaiting clarification on any outstanding payments or proof of previous payments made to the main office.

My Xerox Phaser [redacted] printer is not functioning. A red light is consistently on above the green power button. The system indicates there is a paper jam, but after multiple checks by me and a technician, no paper is found stuck. I am in need of a chat support link for Israel. I previously spoke with someone, but unfortunately, I did not save the information. The technician used AnyDesk and confirmed no paper jam from their end. They mentioned reaching out to England for further assistance but I have not received an update yet. The technician was not able to contact me via email at [redacted] Thank you for your help! Hayim

While commuting in Culver City, California this morning, I encountered a challenging situation involving one of your drivers. The driver aggressively cut me off, causing a near miss that could have led to a serious incident forcing me into oncoming traffic. Although I managed to note the license plate, I only caught a quick glimpse of the individuals in the vehicle. The driver was male and had a female passenger. Furthermore, the visible damage on the left side of the Xerox van indicates a concerning situation. It appears as though the driver may have been attempting to create a false matching collision to the existing damage. Additionally, the detached fender on the left side seems precarious and could pose a safety risk. While this incident was alarming, I thought it necessary to bring it to your attention for the well-being of all road users. The license plate number involved is [redacted] (CA). Thank you.

Hello, A few weeks ago, we reached out regarding our default printer issue. Despite multiple attempts to address it following your emailed instructions, the problem persists. We were advised to request an engineer, but we are encountering difficulties in reaching out for assistance. Our Xerox C7020 printer continues to dispense two blank sheets in between print jobs. We would greatly appreciate either a phone call or a visit from an engineer to rectify this unresolved issue. Our location is at the Gwydyr Hotel, Betws-y-Coed, Snowdonia, LL24 0AB. You may reach us at 01[redacted]77.

Dear Sirs at Xerox, I, Viuman Chacon, the purchasing representative of Mack de Venezuela, am writing to formally file a complaint against CORPORACIÓN XDV, the distributor of XEROX equipment in Venezuela. On September 26, [redacted], we purchased a monochrome Xerox B235 printer through this company with Miss Sahyli Urbaez as our sales executive. Despite completing all required procedures, we were informed the product would be shipped in the second week of October, a date that passed without any updates. Despite numerous attempts to contact them, we have received no official delivery date. This lack of communication and responsibility has been disappointing. We request that you ensure the dealer fulfills their commitment promptly to resolve this issue. Sincerely, Viuman Chacon

To whom it may concern, I, Viuman Chacon, the purchasing representative of Mack de Venezuela, C.A., am writing to file a formal complaint regarding the non-compliance of CORPORACIÓN XDV, the distributor of XEROX equipment listed as a supplier for Venezuela on their website. On September 26, [redacted], a Xerox B235 monochrome printer was purchased through this company. Miss Sahyli Urbaez, the sales executive, completed all the necessary procedures for the unfortunate purchase and informed us that the equipment would be dispatched within two weeks, by the second week of October. However, this never happened, with no genuine communication regarding the delay. Despite numerous attempts to contact them, there is still no official delivery date for the purchased printer. They have been the worst business relationship we have encountered, showing a complete lack of responsibility and providing excuses whenever contacted about the printer delivery. This leads me to believe the failure on their part was deliberate. I appeal to you as the parent company to ensure this dealer fulfills its commitment promptly, and I request immediate action to resolve this unsuccessful purchase. Viuman Chacón

Dear Xerox Customer Service Team and CFPB, I am reaching out for help regarding an issue with my Way2Go card account. Despite my efforts to resolve this matter through customer service and the Office of the Ombudsman, I have yet to receive a satisfactory resolution. On January 3, [redacted], when I requested a fund transfer, I was informed it would take two business days, but as of now, my funds are still unavailable. My attempts to resolve the issue through customer service only led to further frustration as I was misinformed by Dante that my transfer would take 5-10 days and excluded me due to my Chime account. The lack of transparency and accurate information has put me and my family under undue stress and financial strain. I believe that this does not align with Xerox's expected ethical conduct towards its customers. The delayed access to these funds has significantly impacted our ability to cover essential expenses, causing us immense distress. Jennifer H. (previously: S.) [redacted]

Northern Westchester Hospital, part of Northwell Health, has Xerox Work Centre machines located on-site. After reaching out to [redacted] over the past three days for service on a machine in the North Building, I have spoken with representatives named "Jim," "Chris," and "Ralph." Despite their assurances that a technician would contact me or arrive for service, these promises have not been fulfilled. The machine remains in need of attention, which is crucial for our patient care at the hospital. I am unsure of the next steps to take to address this ongoing issue, as the lack of follow-through is unexpected from Northwell's standards of service.

I've been trying to get a technician from Northern Westchester Hospital, part of the Northwell Hospital System, to come and fix our Xerox WorkCentre all week. Despite speaking with Jim, Chris, and Ralph, who each assured me a technician was on the way, no one has showed up yet. The Xerox machine is crucial for our hospital unit, and I've called the customer service line with ticket number CS [redacted] multiple times at 1-[redacted], but have not seen any results. We urgently need assistance with this issue.

I'm currently trying to download the "bridge" update for my Versalink B405DN Multifunction Printer with software version 38.50.61. It's connected via Ethernet with an IP address. However, when I log in as admin and attempt to do the software update, I keep receiving an error message stating "no connection." I went as far as performing a factory reset, but after that, the unit failed to establish contact with "remote services." My goal is to update with the "bridges," install new drivers, and eventually upgrade to the "encrypted" firmware updates released in July [redacted]. Unfortunately, none of the apps seem to be functional. The unit is connected online, but the apps keep throwing errors as if it's offline. For instance, I'm encountering error codes [redacted]/[redacted] and the scan-to-email feature isn't working properly.