Weber Customer Service

Phone Number & Contact Info

Weber's Best Phone Number

Toll-free·Calls Customer Service·Most popular Weber number

How do I talk to a live human at Weber?

A:Do nothing. Just wait.

Does Weber offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-10pm CST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

Weber Customer Phone Numbers

Canadien Customer Service

Toll-free · 7am-10pm CST · Do nothing. Just wait. For Canadian customers only. ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Weber phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Do nothing. Just wait.

What are the hours and when should I call?

Weber operates the call center for this 800-446-1071 phone number Mon-Fri 7am-10pm CT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Weber phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Weber staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Weber is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Weber

In summation, the best day to call Weber is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Weber number, but it is also the day with the shortest hold times.

Why Customers Call Weber

If you have time to do a bit of reading before you call Weber, we recommend you read over some of our problem-specific articles.

What is the warranty on Weber products?

The warranty on Weber products varies depending on the specific product line. Most Weber gas grills come with a warranty that covers defects in materials and workmanship for a period ranging from two to ten years, depending on the model. Weber charcoal grills and smokers generally have a warranty period ranging from two to ten years as well. Portable grills, electric grills, and other Weber products may have different warranty lengths. It is essential to consult the specific product's documentation or the Weber website for exact warranty details. Weber stands behind the quality and durability of their products, ensuring that customers can enjoy their grilling experience without worrying about potential manufacturing issues.

What is the return policy for Weber products?

Weber offers a hassle-free return policy for its products. If you are not completely satisfied with your purchase, you may return it within 30 days of the original purchase date. To initiate a return, simply contact Weber's customer service department either by phone or email. They will guide you through the return process and provide you with a return authorization number. The product must be in its original condition and packaging, and all accessories, manuals, and parts should be included. Once the return is received and inspected, Weber will issue a refund to your original payment method within a reasonable timeframe. Please note that shipping and handling charges are non-refundable, and customers are responsible for the return shipping costs unless the product arrives damaged or defective. Rest assured, Weber aims to ensure customer satisfaction with its return policy.

Where can I find Weber recipes?

You can find a wide variety of mouthwatering Weber recipes on our website. Simply visit our homepage and navigate to the "Recipes" section, where you'll discover an extensive collection that caters to various tastes and preferences. From delectable mains to appetizing sides and delectable desserts, our recipes cover everything you need to create a memorable culinary experience. You can browse recipes by category, such as beef, poultry, seafood, or vegetarian, making it easy to find the perfect dish for any occasion. Additionally, we frequently update our recipe section, so be sure to check back regularly for new and inspiring ideas. Whether you're a seasoned grill master or just starting out, our Weber recipes will help you elevate your outdoor cooking skills and delight your taste buds.

Top Weber customer service problems

Click the link above to get answers to just about any Weber customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Weber Customer Service Contacts

There are of course other ways to contact Weber customer service besides the phone. Below we list the best ones, by medium.

Weber Customer Email Addresses

support@weberstephen.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Weber will reply our your email.

Weber Customer Help Desk / Web Support

help.weber.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Weber customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Weber's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Weber agent. This phone number is Weber's best phone number because 804 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-446-1071 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Weber first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Weber has 2 phone numbers. It's not always clear what is the best way to talk to Weber representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Weber. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Weber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!