Washington Mutual Phone Number

Call Washington Mutual customer service faster with GetHuman

  • Calls Washington Mutual's Customer Service department
  • The average hold time is 4m
  • Hours are 24 hours, 7 days
  • The best time to call is 9am
  • Popular issues for this call center: Setup an account, Question, and Complaint.
  • Reach a live Washington Mutual agent: Press 2 at the first menu, then press 3, next enter your card number to speak to a Rep.
  • What you hear when you call: Enter your debit card, account number, or user ID followed by the pound sign.

What to expect when you call

They may ask you to enter information with the dial pad
"To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two.
Please enter your debit card account number, or user ID followed by the pound key."
Excerpt from a call with Washington Mutual
Wednesday, March 13, 2024 3:31 PM
The first phone menu
"This call will be monitored and recorded and your voice may be used for verification. Welcome to Chase. We are experiencing longer wait times to speak to a specialist. We encourage you to use our self-service features and our automated system to check direct deposits, account balances, recent transactions, or to replace your debit card. This information is also easily accessible through our Chase mobile app and on chase dot com. Please enter your debit card, account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Washington Mutual
Thursday, February 1, 2024 9:00 PM
After you press 2
"For credit card loan, or line information and payments, press one.
To return to the previous menu to access your checking, savings, CD, or IRA account, press two."
Excerpt from a call with Washington Mutual
Tuesday, March 19, 2024 5:18 PM

Washington Mutual Customer Phone Number 800-788-7000 - Stats

Phone number to dial800-788-7000
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Average wait4 minutes
Current wait5 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication94%
Quality of help82%
Customer votes461
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Washington Mutual's Best Toll-Free/800 Customer Phone Number

This is Washington Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Washington Mutual agent. This phone number is Washington Mutual's Best Phone Number because 5,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-788-7000 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Washington Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Washington Mutual has 1 phone number. It's not always clear what is the best way to talk to Washington Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Washington Mutual - by phone or otherwise

While 800-788-7000 is Washington Mutual's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Washington Mutual please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Washington Mutual.

What is GetHuman's Relationship to Washington Mutual?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Washington Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Washington Mutual, including their website / help desk. Visit our Washington Mutual Customer Service page for more information.
Washington Mutual Customer Service

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