Washington Mutual Customer Service

Phone Number & Contact Info

Washington Mutual's Best Phone Number

800-788-7000
Toll-free·Calls Customer Service·Most popular Washington Mutual number
Q:

How do I talk to a live human at Washington Mutual?

A:Press 2 at the first menu, then press 3, next enter your card number to speak to a Rep.
Q:

Does Washington Mutual offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Washington Mutual phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2 at the first menu, then press 3, next enter your card number to speak to a Rep.
Here is how our research team describes the way the Washington Mutual phone system greets you: Enter your debit card, account number, or user ID followed by the pound sign.
Below are some clips we've found from Washington Mutual's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two.
Please enter your debit card, account number, or user ID followed by the pound key."
Excerpt from a call with Washington Mutual
Monday, April 1, 2024 4:24 PM

The first phone menu

"This call will be monitored and recorded and your voice may be used for verification. Welcome to Chase. Please enter your debit card, account number, or user ID followed by the pound key.
To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight.
For other options, press two."
Excerpt from a call with Washington Mutual
Monday, April 1, 2024 4:22 PM

After you press 2

"For credit card loan, or line information and payments, press one.
To return to the previous menu to access your checking, savings, CD, or IRA account, press two."
Excerpt from a call with Washington Mutual
Tuesday, March 19, 2024 5:18 PM

What are the hours and when should I call?

Washington Mutual operates the call center for this 800-788-7000 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 284 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Washington Mutual phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Washington Mutual staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Washington Mutual is Saturday. The most busy day to call is Wednesday, which averages 260% more phone calls by comparison. Again, this is based on a sample of 284 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Washington Mutual

In summation, the best day to call Washington Mutual is Tuesday.

Why Customers Call Washington Mutual

If you have time to do a bit of reading before you call Washington Mutual, we recommend you read over some of our problem-specific articles.

What are the fees associated with Washington Mutual accounts?

Washington Mutual accounts have different fee structures depending on the type of account. For the basic checking account, there is a monthly service fee of $12. However, this fee can be waived if the account holder maintains a minimum balance of $1,500 or sets up a monthly direct deposit. Additional fees may apply for services such as overdraft protection, wire transfers, and stop payments. The exact fee amounts may vary, so it's recommended to refer to the account terms and conditions or contact customer service for more specific information. Washington Mutual strives to provide transparent fee structures and offers options for customers to avoid or minimize fees through certain account requirements or usage patterns.

What is Washington Mutual's overdraft policy?

Washington Mutual's overdraft policy allows customers to overdraw their accounts temporarily, but it is subject to certain fees and conditions. When a customer overdrafts their account, Washington Mutual may choose to pay the transaction, which results in a negative balance, or decline the transaction. If the transaction is paid, an overdraft fee will be charged to the customer's account. This fee is typically determined by the number of overdraft instances within a given time period. However, there is also an option to opt out of Washington Mutual's overdraft coverage to avoid these fees. Customers are encouraged to review the specific terms and conditions of their account agreement for more detailed information on Washington Mutual's overdraft policy.

What services does Washington Mutual offer?

Washington Mutual offers a range of banking services to cater to individuals and businesses. Customers can access various checking and savings account options, including interest-bearing accounts and certificates of deposit. The bank also provides an array of lending services, including mortgages, personal loans, and auto loans. Additionally, customers can benefit from credit cards with different rewards programs and competitive interest rates. Washington Mutual offers online and mobile banking platforms, enabling users to easily manage their accounts, transfer funds, pay bills, and deposit checks conveniently. Moreover, the bank provides investment services, including wealth management and retirement planning solutions. Overall, Washington Mutual strives to offer a comprehensive suite of financial products and services to meet the diverse needs of its customers.

Top Washington Mutual customer service problems

Click the link above to get answers to just about any Washington Mutual customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Washington Mutual, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about deposit box: "I found a Western Bank deposit key and need to check if my cousin still has a deposit box in Saint Helens, Oregon."
- From a call lasting 8m 25s , Mar 19, 2024 5:18 PM

More Washington Mutual Customer Service Contacts

There are of course other ways to contact Washington Mutual customer service besides the phone. Below we list the best ones, by medium.

Washington Mutual Customer Help Desk / Web Support

chase.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Washington Mutual customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Washington Mutual's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Washington Mutual agent. This phone number is Washington Mutual's best phone number because 5,904 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-788-7000 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Washington Mutual first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Washington Mutual has 1 phone number. It's not always clear what is the best way to talk to Washington Mutual representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Washington Mutual. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Washington Mutual. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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