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Waitrose Customer Service

Phone Number & Contact Info

Waitrose's Best Phone Number

0845 300 3127
Calls Customer Service·Most popular Waitrose number
Q:

How do I talk to a live human at Waitrose?

A:Just wait on the line
Q:

Does Waitrose offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Waitrose Customer Phone Numbers

Customer Service

0800 188 884
24 hours, 7 days · Just wait on the line ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Waitrose phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line

What are the hours and when should I call?

Waitrose operates the call center for this 0845 300 3127 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 235 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Waitrose phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Waitrose staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Waitrose is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 235 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Waitrose

In summation, the best day to call Waitrose is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Waitrose staffs the call center well on Friday.

Why Customers Call Waitrose

If you have time to do a bit of reading before you call Waitrose, we recommend you read over some of our problem-specific articles.

What are the opening hours of Waitrose stores?

The opening hours of Waitrose stores may vary depending on the specific location. However, most Waitrose stores typically operate from early morning to late evening. On weekdays, you can usually find them open from around 7 am or 8 am until 9 pm or 10 pm. Some larger stores may have extended opening hours, staying open until 11 pm. During weekends, Waitrose stores commonly open slightly later in the mornings, around 8 am or 9 am, and tend to close earlier, at approximately 7 pm or 8 pm. It is important to note that bank holidays may impact opening hours, with potential adjustments to the regular schedule. To have accurate information about the operating hours of a specific Waitrose store, it is advisable to check the store locator feature on the Waitrose website or contact the individual store directly.

What payment methods are accepted at Waitrose?

At Waitrose, we accept a variety of payment methods to ensure maximum convenience for our customers. We gladly accept all major credit and debit cards, including Visa, Mastercard, American Express, and Maestro. Additionally, if you prefer cash, you can make your payment using either notes or coins. For added convenience, we also accept mobile payments through platforms such as Apple Pay and Google Pay. We strive to provide a seamless shopping experience, allowing you to choose the payment method that best suits your needs. Whether you're shopping in-store or online, rest assured that you can easily and securely pay for your groceries at Waitrose.

Are there any career development opportunities at Waitrose?

Yes, at Waitrose, we offer numerous career development opportunities for our employees. We believe in nurturing and empowering our staff to reach their full potential. Through our in-house development programs, employees can enhance their skills and knowledge, allowing them to progress within their current roles or explore new career paths. We also provide ongoing training, mentoring, and coaching to support our team members in their personal and professional growth. Additionally, Waitrose encourages internal promotions, giving employees the chance to take on more responsibilities and advance within the organization. We also offer access to online learning resources and qualifications to help individuals further develop their expertise. At Waitrose, we are committed to fostering a culture of growth and development, enabling our employees to thrive and build a successful career.

Top Waitrose customer service problems

Click the link above to get answers to just about any Waitrose customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Waitrose Customer Service Contacts

There are of course other ways to contact Waitrose customer service besides the phone. Below we list the best ones, by medium.

Waitrose Customer Help Desk / Web Support

helpandsupport.waitrose.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Waitrose customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Waitrose's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Waitrose agent. This phone number is Waitrose's best phone number because 1,410 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0845 300 3127 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Waitrose first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Waitrose has 2 phone numbers. It's not always clear what is the best way to talk to Waitrose representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Waitrose. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Waitrose. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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