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Wachovia Customer Service

Phone Number & Contact Info

Wachovia's Best Phone Number

800-922-4684
Toll-free·Calls Customer Service·Most popular Wachovia number
Q:

How do I talk to a live human at Wachovia?

A:Press 1 at the first menu, then say, "Representative" two times.
Q:

Does Wachovia offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Tuesday. How is this calculated?

Wachovia Customer Phone Numbers

Loans Customer Service

800-642-0257
Toll-free · 24 hours, 7 days · When asked to enter your loan number or SS#, just press pound. May have to repeat several times. · Home mortgage - To get started, please enter your loan number followed by the pound sign.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Wachovia phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 at the first menu, then say, "Representative" two times.
Here is how our research team describes the way the Wachovia phone system greets you: Wells Fargo - To get started, say "My voice is my password, please verify me."
Below are some clips we've found from Wachovia's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"For account access, say your account or card number one digit at a time. Or enter it followed by pound. You can also say other options or press one. I'm having trouble. So let's try using just your telephone keypad. To say your answers again, press star seven at any time.
To better assist you, I'll need your account number first.
Enter your account or card number."
Excerpt from a call with Wachovia
Thursday, January 11, 2024 6:02 PM

They may ask you to say or enter information

"Welcome to Wells Fargo. This call may be monitored or recorded. For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
Alright. Other options. You can say, open a new account, find a branch or ATM, verify an account, or damaged card."
Excerpt from a call with Wachovia
Friday, May 24, 2024 12:01 AM

What are the hours and when should I call?

Wachovia operates the call center for this 800-922-4684 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 125 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wachovia phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wachovia staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Wachovia is Wednesday. The most busy day to call is Monday, which averages 92% more phone calls by comparison. Again, this is based on a sample of 125 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Friday.

The best time to call Wachovia

In summation, the best day to call Wachovia is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Wachovia staffs the call center well on Wednesday.

Why Customers Call Wachovia

If you have time to do a bit of reading before you call Wachovia, we recommend you read over some of our problem-specific articles.

What is Wachovia?

Wachovia is a leading financial institution and one of the largest banks in the United States. With a rich history dating back over 140 years, Wachovia offers a comprehensive range of banking and financial services to individuals, businesses, and organizations. As a full-service bank, Wachovia provides various solutions including personal and business banking, investment services, mortgage loans, insurance products, and wealth management. With a strong commitment to customer satisfaction and financial wellbeing, Wachovia strives to meet the diverse needs of its clients, ensuring convenience, reliability, and security. Backed by a team of experienced professionals and an extensive network of branches and ATMs, Wachovia aims to deliver exceptional financial solutions tailored to individual requirements.

What are the fees associated with Wachovia accounts?

Wachovia offers a variety of accounts, each with its own unique fee structure. The specific fees associated with Wachovia accounts depend on the type of account you choose. Common fees include monthly maintenance fees, overdraft fees, ATM fees, and wire transfer fees. Some accounts may have minimum balance requirements to waive certain fees, while others may offer fee waivers for account holders with other Wachovia products. It is best to refer to the account disclosure documents or speak with a representative for detailed information about fees associated with a specific account. Wachovia strives to provide transparent and competitive fee structures to ensure customers have a full understanding of any potential charges.

What types of accounts does Wachovia offer?

Wachovia offers a wide range of accounts to cater to various financial needs. Our account types include checking accounts, savings accounts, money market accounts, and certificates of deposit (CDs). Our checking accounts come with convenient features such as online and mobile banking, debit cards, and access to our extensive ATM network. For those in pursuit of savings goals, our savings accounts provide competitive interest rates and flexibility. The Wachovia Money Market account combines the benefits of both checking and savings with higher yield rates and limited check writing abilities. Lastly, our CDs offer fixed interest rates and various term lengths to suit your investment preferences. Whatever your financial objectives, Wachovia has the account options to help you achieve them.

Top Wachovia customer service problems

Click the link above to get answers to just about any Wachovia customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Wachovia, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting callback: "Got do call me back."
- From a call lasting 7m 7s , Mar 25, 2024 5:38 PM
Technical difficulties: "I have for jaw, office phone number, tablet phone, evening."
- From a call lasting 11m , Mar 25, 2024 4:58 PM

More Wachovia Customer Service Contacts

There are of course other ways to contact Wachovia customer service besides the phone. Below we list the best ones, by medium.

Wachovia Customer Help Desk / Web Support

wellsfargo.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Wachovia customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Wachovia's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wachovia agent. This phone number is Wachovia's best phone number because 1,350 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-4684 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Wachovia first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Wachovia has 2 phone numbers. It's not always clear what is the best way to talk to Wachovia representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Wachovia. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wachovia. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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