How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this WP Engine phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Here is how our research team describes the way the WP Engine phone system greets you: Thank you for calling WP Engine. This call may be recorded for training or quality assurance purposes. For sales, please press 1. For support, please press 2. For billing requests, please email billing directly at billing@wpengine.com. Thanks for calling WP.
Below are some clips we've found from WP Engine's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling WP Engine. This call may be recorded for training or quality assurance purposes.
For sales, please press one.
For support, please press two.
For billing requests, please email billing directly at
Thank you for calling WP Engine. Please stay on the line while we find the next available support tech to help you."
Excerpt from a call with WP Engine
Monday, February 5, 2024 8:41 PM
The first phone menu
"For calling WP Engine. This call may be recorded for training or quality assurance purposes.
For sales, please press one.
For support, please press two."
Excerpt from a call with WP Engine
Monday, February 5, 2024 5:39 PM
What are the hours and when should I call?
WP Engine operates the call center for this 877-973-6446 phone number Mon-Fri 7am-7pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 11 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WP Engine phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WP Engine staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call WP Engine is Wednesday.The most busy day to call is Tuesday.Again, this is based on a sample of 11 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call WP Engine is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that WP Engine staffs the call center well on Wednesday.
Why call this WP Engine number?
Below is a sample of recent calls to WP Engine, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with reactivating account: "I'm ready now for you to sign me in."
- From a call lasting 41m 26s , Feb 5, 2024 7:35 PM
Reactivating multiple websites: "I had three websites with y'all, which was the Kings Extraordinary Talent Mall dot com, and then, kingshow world shopping mall dot com."
- From a call lasting 17m 27s , Feb 5, 2024 5:39 PM
More Ways to Contact WP Engine Customer Service
There are of course other ways to contact WP Engine customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- WP Engine customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is WP Engine's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WP Engine agent. This phone number is WP Engine's best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-973-6446 include and other customer service issues. Rather than trying to call WP Engine first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, WP Engine has 1 phone number. It's not always clear what is the best way to talk to WP Engine representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for WP Engine. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WP Engine. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.