W-2 eXpress Customer Service

Phone Number & Contact Info

W-2 eXpress's Best Phone Number

800-996-7566
Toll-free·Calls Customer Service·Most popular W-2 eXpress number
Q:

How do I talk to a live human at W-2 eXpress?

A:Press 1, then 4
Q:

Does W-2 eXpress offer 24 hour customer service?

A:Not at this number; hours here are Mon Fri 7am-8pm EST. The least busy day is Wednesday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this W-2 eXpress phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 4
Below are some clips we've found from W-2 eXpress's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the work number and customer service line. Work number For instructions in English, say English or press one."
Excerpt from a call with W-2 eXpress
Friday, May 10, 2024 7:53 PM

What are the hours and when should I call?

W-2 eXpress operates the call center for this 800-996-7566 phone number Mon Fri 7am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 607 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this W-2 eXpress phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like W-2 eXpress staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call W-2 eXpress is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 607 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call W-2 eXpress

In summation, the best day to call W-2 eXpress is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this W-2 eXpress number, but it is also the day with the shortest hold times.

Why Customers Call W-2 eXpress

If you have time to do a bit of reading before you call W-2 eXpress, we recommend you read over some of our problem-specific articles.

Can I access previous year's W-2 forms on W-2 eXpress?

Yes, users can access previous year's W-2 forms on W-2 eXpress. Our platform allows easy accessibility of W-2 forms from prior years for your convenience. By logging into your W-2 eXpress account, you can access and download your past W-2 forms as needed. Our user-friendly interface enables a hassle-free process to retrieve and view your historical W-2 information. Whether you need to refer to previous tax years for personal records or for filing purposes, W-2 eXpress has you covered. Store and access your past W-2 forms with ease, ensuring the information you require is always at your fingertips.

Can I receive my W-2 forms electronically on W-2 eXpress?

Yes, you can receive your W-2 forms electronically through W-2 eXpress. W-2 eXpress offers the convenient option of receiving your W-2 forms digitally. By selecting the electronic delivery option, you will receive an email notification once your W-2 forms are available for viewing or printing. These electronic forms are identical to the paper versions, so you can easily access and download them whenever needed. This secure and efficient method eliminates the need for physical delivery and reduces the risk of documents getting misplaced or lost. W-2 eXpress ensures a hassle-free experience, allowing you to quickly access and manage your W-2 forms electronically, anytime, anywhere.

Can I access my W-2 forms on W-2 eXpress after I leave my job?

No, once you leave your job, you will no longer have access to your W-2 forms on W-2 eXpress. W-2 eXpress is an online service provided by many employers to allow their current employees to view and download their W-2 forms for tax purposes. The service is only accessible to active employees who have a valid login. If you leave your job, it is important to ensure you have obtained all necessary tax documents, including your W-2 form, before your departure. It is recommended to inform your employer of any address changes to ensure your W-2 form is delivered to the correct location. Keep all important tax documents in a secure location to assist with your tax filing obligations.

Top W-2 eXpress customer service problems

Click the link above to get answers to just about any W-2 eXpress customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More W-2 eXpress Customer Service Contacts

There are of course other ways to contact W-2 eXpress customer service besides the phone. Below we list the best ones, by medium.

W-2 eXpress Customer Help Desk / Web Support

w2express.com - Customer Service
Online customer service support (requires login)
As a last, sometimes only, resort- W-2 eXpress customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is W-2 eXpress's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a W-2 eXpress agent. This phone number is W-2 eXpress's best phone number because 3,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-996-7566 include and other customer service issues. Rather than trying to call W-2 eXpress first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, W-2 eXpress has 1 phone number. It's not always clear what is the best way to talk to W-2 eXpress representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for W-2 eXpress. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like W-2 eXpress. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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