Vivo Customer Service

Phone Number & Contact Info

Vivo's Best Phone Number

Calls Customer Service·Most popular Vivo number

How do I talk to a live human at Vivo?

A:Calling this Vivo number should go right to a real human being

Does Vivo offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Vivo phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Vivo number should go right to a real human being
In fact, much of this information on this page is superfluous because this Vivo phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Vivo operates the call center for this *8486 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 264 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vivo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vivo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Vivo is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 264 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Vivo

In summation, the best day to call Vivo is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vivo staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Vivo

If you have time to do a bit of reading before you call Vivo, we recommend you read over some of our problem-specific articles.

What is the warranty period for Vivo phones?

The warranty period for Vivo phones is typically one year from the date of purchase. During this time, Vivo provides coverage for manufacturing defects and hardware malfunctions. The warranty ensures that customers receive repairs, replacements, or refunds if a phone fails due to manufacturing issues. However, the warranty does not cover damages caused by accidents, mishandling, or unauthorized modifications. To claim warranty services, customers are usually required to provide proof of purchase, including the original invoice or receipt. It is important to note that the specific terms and conditions of the warranty may vary by region or country. Vivo strives to deliver reliable and quality products, and the warranty period reflects their commitment to customer satisfaction and support.

Does Vivo offer any accessories for their phones?

Yes, Vivo offers a wide range of accessories designed specifically for their phones. Whether you are looking for protective cases, screen protectors, headphones, chargers, or power banks, Vivo has you covered. These accessories are carefully crafted to complement Vivo phones, ensuring optimal functionality and a seamless user experience. Available in various colors, styles, and materials, these accessories not only provide necessary protection but also add a touch of personalization to your phone. Whether you are seeking enhanced audio quality, longer battery life, or simply ensuring the longevity of your device, Vivo's accessory collection has something to meet your needs. Elevate your phone experience and explore the extensive range of Vivo accessories for a complete and customized mobile solution.

What are the available payment options for purchasing a Vivo phone?

Vivo offers several convenient payment options for purchasing their phones. Customers can choose to make a payment through various methods. Firstly, Vivo accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, customers can opt for debit card payments, ensuring a seamless transaction. Vivo also facilitates payments through popular e-wallet platforms like PayPal and Google Pay, allowing users to pay securely with just a few clicks. Moreover, cash-on-delivery (COD) is available for those who prefer to pay in cash upon receiving their Vivo phone. This wide range of payment options ensures that customers can easily complete their purchase and enjoy their Vivo phone without any hassle.

Top Vivo customer service problems

Click the link above to get answers to just about any Vivo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Vivo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vivo agent. This phone number is Vivo's best phone number because 1,584 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to *8486 include Transfer Service, Lost or Broken Phone, Dispute a Charge, Device Support, Account Access and other customer service issues. Rather than trying to call Vivo first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Vivo has 1 phone number. It's not always clear what is the best way to talk to Vivo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vivo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vivo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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