Does Utah Division of Motor Vehicles (DMV/RMV) offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-5pm MST.The least busy day is Monday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Utah Division of Motor Vehicles (DMV/RMV) below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Utah Division of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Utah Division of Motor Vehicles (DMV/RMV) phone system greets you: "Welcome to Utah State Tax Commission. You have reached the Utah State Division of Motor Vehicles. For driver's license information, contact the Department of Public Safety at 801-965-4437. We have prepared recorded information to help you with questions, or you may visit our website at dmv.utah.gov.
For office hours and locations, press 1. For registration requirements and information about plates, titles, decals, recreational vehicles, and new residents, press 2. For information about motor vehicle property fees, press 3. For information about safety inspection requirements, press 4. If your vehicle has been impounded, press 5. For information about disability plates and placards, press 6. For information about personalized plates, press 7. If you are calling about apportioned vehicles, commercial vehicles, or fleet vehicles, press 8."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Follow prompts
Below are some clips we've found from Utah Division of Motor Vehicles (DMV/RMV)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Utah State Tax Commission.
You have reached the Utah State Division of Motor Vehicles.
We have prepared recorded information to help you with questions.
Or you may visit our website at d m v dot utah dot gov.
For office hours and locations, press one now.
For registration requirements and information about plates, titles, decals, recreational vehicles, and new residents, press two."
Excerpt from a call with Utah Division of Motor Vehicles (DMV/RMV)
Tuesday, March 12, 2024 6:35 PM
They may ask you to say or enter information
"Welcome to the Utah State Tax Commission.
You have reached the division of motor vehicles. When speaking with an agent, you will need to have your license plate, VIN, or placard number ready.
To get a disability parking placard or a disabled license plate, you must apply for your local motor vehicle office.
To be approved, you must provide assigned physician certification form t c eight four two, describing the nature of your disability.
There is no fee for the disabled placard.
Standard plate fees apply for disabled license plates.
Additionally, we encourage you to visit our website at d m v dot utah dot gov for general motor vehicle information.
Office locations, hours of operation, and online services.
Please select from the following menu.
For registration requirements and information about plates, titles, decals, recreational vehicles, and new residents, press or say two."
Excerpt from a call with Utah Division of Motor Vehicles (DMV/RMV)
Tuesday, November 19, 2024 11:02 PM
The first phone menu
"Welcome to the Utah State Tax Commission.
You have reached the Utah State Division of Motor Vehicles.
We have prepared recorded information to help you with questions.
Or you may visit our website at d m v dot utah dot gov.
If your vehicle has been impounded, press five.
For information about disability plates and placards, press six.
For information about personalized plates, press seven.
If you are calling about apportioned vehicles, commercial vehicles, or fleet vehicles, press eight.
For office hours and locations, press one now.
For registration requirements and information about plates, titles, decals, recreational vehicles, and new residents, press two."
Excerpt from a call with Utah Division of Motor Vehicles (DMV/RMV)
Tuesday, March 12, 2024 6:35 PM
What are the hours and when should I call?
Utah Division of Motor Vehicles (DMV/RMV) operates the call center for this 800-368-8824 phone number Mon-Fri 8am-5pm MT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 105 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Utah Division of Motor Vehicles (DMV/RMV) call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Utah Division of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Utah Division of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Utah Division of Motor Vehicles (DMV/RMV) is Monday.The most busy day to call is Thursday, which averages 41% more phone calls by comparison.Again, this is based on a sample of 105 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Quietest
Tue
Wed
Thu
Busiest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Utah Division of Motor Vehicles (DMV/RMV)
In summation, the best day to call Utah Division of Motor Vehicles (DMV/RMV) is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Utah Division of Motor Vehicles (DMV/RMV) staffs the call center well on Monday.
Calling this Utah Division of Motor Vehicles (DMV/RMV) Customer Number
When calling the Utah Division of Motor Vehicles, it's important to remember that the Division of Motor Vehicles only handles titles and registrations rather than driver's licensing questions. I found this out when I first made contact with the Utah DMV, as I was connected to a customer service representative and asked him about getting a driver's license in the state. He told me that it was a different department and he could connect me there if I wanted.
I instead decided to call back another day with a registration question, but when I did, I discovered that the Utah DMV does not have a hold system or a call-back system available. Instead, when you call the DMV and the call volume is too high, the system simply tells you that because of the high call volume, it is unable to accept your call at this time. It then hangs up automatically without giving you any option to do anything but call back.
Given that I was able to make contact with a representative, I can say that the representative was pleasant and professional to deal with. Even though my question did not pertain to his department, he offered to connect me to them without me having to hang up or switch to a different menu. When I was able to get connected with him, I had no wait time, getting through the automated menu without a hitch.
I ran into issues with my second call when the automated system became overwhelmed and wouldn't allow me to connect with anyone. In a rural state like Utah, I think that's a bit of a problem. There's no call-back number and no option to wait if the system isn't able to handle the call volume at that time. If you happen to call at the same time as enough other callers, you're simply out of luck without any recourse than to call again later.
Overall, I thought the experience could be good with this number if you happen to call at the right time. The representative I spoke to had a professional demeanor, and connecting with him was very straightforward. But if you call at the wrong time, you won't be able to use this number to get any assistance at all. If I had a genuine issue, I'd use this number once to see if I could get through for help. If I couldn't, I'd either try back later in the day or go online to see if I could solve the issue myself.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Utah Division of Motor Vehicles (DMV/RMV)
If you have time to do a bit of reading before you call Utah Division of Motor Vehicles (DMV/RMV), we recommend you read over some of our problem-specific articles.
Yes, you can renew your driver's license online through the Utah Division of Motor Vehicles (DMV/RMV). Online renewal allows eligible individuals to conveniently update their license without visiting a physical DMV office. To qualify for online renewal, you must have a valid Utah driver's license, be a US citizen or legal resident, have a current photo on file with the DMV, and meet any additional eligibility requirements. Simply visit the official DMV website, select the online renewal option, and follow the prompts to complete the process. It is essential to have a credit or debit card on hand to pay the required renewal fee. Once renewed, your new license will be mailed to your registered address.
Click the link above to get answers to just about any Utah Division of Motor Vehicles (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Utah Division of Motor Vehicles (DMV/RMV), and their purpose. Are any of these similar to the reason you are trying to call?
Vehicle title status inquiry: "I'm trying to get a vehicle title status."
- From a call lasting 6m 5s , Nov 19, 2024 11:06 PM
Duplicate title inquiry: "I'm wondering if you could give me some information."
- From a call lasting 2m 53s , Nov 19, 2024 11:02 PM
Information about why customers call Utah Division of Motor Vehicles (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
More Utah Division of Motor Vehicles (DMV/RMV) Customer Service Contacts
There are of course other ways to contact Utah Division of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
Utah Division of Motor Vehicles (DMV/RMV) Customer Help Desk / Web Support
As a last, sometimes only, resort- Utah Division of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Utah Division of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Utah Division of Motor Vehicles (DMV/RMV) agent. This phone number is Utah Division of Motor Vehicles (DMV/RMV)'s best phone number because 66 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-368-8824 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Utah Division of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Utah Division of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Utah Division of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Utah Division of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Utah Division of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
