University of Phoenix Customer Service

Phone Number & Contact Info

University of Phoenix's Best Phone Number

866-766-0766
Toll-free·Calls Customer Service·Most popular University of Phoenix number
Q:

How do I talk to a live human at University of Phoenix?

A:Calling this University of Phoenix number should go right to a real human being
Q:

Does University of Phoenix offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this University of Phoenix phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this University of Phoenix number should go right to a real human being
Below are some clips we've found from University of Phoenix's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to say or enter information

"For calling University of Phoenix. You always have support in pursuing your educational goals. Your call may be recorded for quality or training purposes. To review our privacy policy, you can visit phoenix dot e d u for more information. If you are interested in attending University of Phoenix, or want to know more about our programs or tuition guarantee, please press one. For all other questions or requests, please press two or remain on the line and we'll be with you shortly. Thank you for calling University of Phoenix. Your call may be recorded for quality and training purposes. You can review our privacy policy at phoenix dot e d u for information about how we collect and use your personal information. Are you a current or previous student at the University of Phoenix? I'm so but I'm unable to identify you using your IRN.
Which of these are you trying to reach? Enrollment, technical support, or transcripts and official letters.
You can also say extension or say, I need something else."
Excerpt from a call with University of Phoenix
Saturday, March 9, 2024 1:48 AM

The first phone menu

"For calling University of Phoenix. You always have support in pursuing your educational goals. Your call may be recorded for quality or training purposes. To review our privacy policy, you can visit phoenix dot e d u for more information.
If you are interested in attending University of Phoenix, or want to know more about our programs or tuition guarantee, please press one.
For all other questions or requests, please press two or remain on the line and we'll be with you shortly."
Excerpt from a call with University of Phoenix
Saturday, March 9, 2024 1:48 AM
In fact, much of this information on this page is superfluous because this University of Phoenix phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

University of Phoenix operates the call center for this 866-766-0766 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 109 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this University of Phoenix phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like University of Phoenix staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call University of Phoenix is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 109 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call University of Phoenix

In summation, the best day to call University of Phoenix is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that University of Phoenix staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call University of Phoenix

If you have time to do a bit of reading before you call University of Phoenix, we recommend you read over some of our problem-specific articles.

What programs does the University of Phoenix offer?

The University of Phoenix offers a wide range of programs to meet the diverse educational needs and career goals of students. These programs include undergraduate and graduate degrees, as well as certificate programs. The university offers programs in various fields such as business, technology, education, nursing, healthcare, criminal justice, psychology, and many others. The curriculum is designed to provide practical skills and knowledge that are relevant to the job market. Students can choose from traditional campus-based programs or flexible online programs that allow them to study at their own pace. The university also offers resources such as academic and career advising, tutoring, and networking opportunities to support student success. With its extensive program options and tailored support services, the University of Phoenix strives to provide students with the tools they need to achieve their academic and professional goals.

Top University of Phoenix customer service problems

Click the link above to get answers to just about any University of Phoenix customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to University of Phoenix, and their purpose. Are any of these similar to the reason you are trying to call?
Updating personal information: "I changed it last week."
- From a call lasting 6m 54s , Mar 9, 2024 1:48 AM

More University of Phoenix Customer Service Contacts

There are of course other ways to contact University of Phoenix customer service besides the phone. Below we list the best ones, by medium.

University of Phoenix Customer Service Live Chat

phoenix.edu - Customer Service
Click "Live Chat" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, University of Phoenix provides this option.

University of Phoenix Customer Help Desk / Web Support

phoenix.edu - Customer Service
Online customer service support
As a last, sometimes only, resort- University of Phoenix customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is University of Phoenix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a University of Phoenix agent. This phone number is University of Phoenix's best phone number because 654 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-766-0766 include and other customer service issues. Rather than trying to call University of Phoenix first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, University of Phoenix has 1 phone number. It's not always clear what is the best way to talk to University of Phoenix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for University of Phoenix. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like University of Phoenix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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