How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this United MileagePlus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Other Options" at the first menu. Next, repeat "Representative" until you are transferred.
Here is how our research team describes the way the United MileagePlus phone system greets you: Thanks for calling United Airlines. Which would you like, balance and transactions, request mileage, credit reservations, upgrades, my account, or other options?
Below are some clips we've found from United MileagePlus's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling United Airlines.
Which would you like? Balance and transactions?
Request mileage credit, reservations, upgrades, my account, or other options?
Got it. Reservations.
And do you need help with a new reservation or an existing reservation?"
Excerpt from a call with United MileagePlus
Wednesday, January 10, 2024 12:49 AM
They may need the phone number on your account
"Thanks for calling United Airlines.
Great news.
We now offer the option to chat with our agents via text message.
Would you like me to send you a text to the mobile number you are calling from to continue this conversation?"
Excerpt from a call with United MileagePlus
Wednesday, April 17, 2024 3:44 PM
They may ask you to say or enter information
"Yes or no?
Alright.
In that case, which would you like? Balance and transactions?
Request mileage credit, reservations, upgrades, my account, or other options?
Alright. My account Which would you like?
Balance, login assistance, account changes, or other account questions?
Alright. Login assistance. Do you know your MileagePlus number?
Got it.
I can help you with login assistance. But first, please say or enter your MileagePlus number."
Excerpt from a call with United MileagePlus
Saturday, January 6, 2024 8:18 PM
What are the hours and when should I call?
United MileagePlus operates the call center for this 800-421-4655 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 267 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United MileagePlus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United MileagePlus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call United MileagePlus is Wednesday.The most busy day to call is Thursday, which averages 52% more phone calls by comparison.Again, this is based on a sample of 267 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Quietest
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call United MileagePlus is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that United MileagePlus staffs the call center well on Wednesday.
Why call this United MileagePlus number?
Below is a sample of recent calls to United MileagePlus, and their purpose. Are any of these similar to the reason you are trying to call?
Updating contact information: "I have a new address and email I'd like to update on my account."
- From a call lasting 24m 23s , Apr 17, 2024 3:44 PM
Questioning demotion from Premier Silver: "I'd like you to explain to me why I was demoted from Premier Silver because I had to check-in three large bags for a business trip."
- From a call lasting 15m 56s , Feb 22, 2024 9:18 PM
Inquiring about upgrading flight: "I wonder how many points I need if I wanted to upgrade to first class on a flight tomorrow."
- From a call lasting 26m 24s , Jan 31, 2024 4:29 PM
Extending travel credit validity: "Can you give me any idea of how long that would be extended, ma'am, by any chance?"
- From a call lasting 17m 40s , Jan 22, 2024 12:32 AM
More Ways to Contact United MileagePlus Customer Service
There are of course other ways to contact United MileagePlus customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- United MileagePlus customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is United MileagePlus's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a United MileagePlus agent. This phone number is United MileagePlus's best phone number because NaN customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-421-4655 include and other customer service issues. Rather than trying to call United MileagePlus first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, United MileagePlus has 1 phone number. It's not always clear what is the best way to talk to United MileagePlus representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for United MileagePlus. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like United MileagePlus. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.