Union Pacific Customer Service

Phone Number & Contact Info

Union Pacific's Best Phone Number

Toll-free·Calls Customer Service·Most popular Union Pacific number

How do I talk to a live human at Union Pacific?

A:Must say either "Grace, Billing, Ramp, or Reservation" in order to be transferred.

Does Union Pacific offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Union Pacific phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must say either "Grace, Billing, Ramp, or Reservation" in order to be transferred.
Here is how our research team describes the way the Union Pacific phone system greets you: Please say one of the following: rent, billing, ramp, storage, or reservation.

What are the hours and when should I call?

Union Pacific operates the call center for this 800-877-5123 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 235 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Union Pacific phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Union Pacific staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Union Pacific is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 235 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Union Pacific

In summation, the best day to call Union Pacific is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Union Pacific staffs the call center well on Thursday.

Why Customers Call Union Pacific

If you have time to do a bit of reading before you call Union Pacific, we recommend you read over some of our problem-specific articles.

What is Union Pacific?

Union Pacific is a prominent and leading transportation company operating in the United States. With more than 150 years of history, Union Pacific primarily focuses on providing freight transportation services across a vast network of railroads, spanning 23 states. As a Class I railroad, it plays a crucial role in connecting major markets and industrial centers, facilitating the efficient movement of goods throughout North America. Union Pacific's extensive infrastructure encompasses around 31,974 miles of track, covering diverse terrains and catering to a wide range of industries, including agriculture, energy, automotive, and consumer goods. Committed to safety, environmental stewardship, and customer satisfaction, Union Pacific continues to serve as a vital link in the logistics chain, supporting economic growth and contributing to the nation's development.

Where is Union Pacific headquartered?

Union Pacific is headquartered in Omaha, Nebraska. Located in the heart of the United States, Omaha serves as the central hub for Union Pacific's operations and management. The company's headquarters is situated in a state-of-the-art building that reflects Union Pacific's commitment to efficiency and innovation. As one of the largest railroads in North America, Union Pacific operates an extensive network that spans across 23 states. Omaha's strategic location allows Union Pacific to efficiently manage its vast operations, connecting major ports, industrial centers, and markets throughout the country. From its headquarters in Omaha, Union Pacific plays a pivotal role in the transportation industry, facilitating the movement of goods and fostering economic growth both locally and nationally.

What is the main business of Union Pacific?

The main business of Union Pacific is the transportation of goods and commodities across a vast network of railroads in the United States. As one of the largest railroad companies in North America, Union Pacific focuses on the safe and efficient movement of freight, serving a wide range of industries including agriculture, energy, automotive, manufacturing, and consumer goods. With an extensive infrastructure spanning 23 states, Union Pacific plays a crucial role in connecting businesses to markets, facilitating economic growth, and supporting international trade. By leveraging advanced technology and logistics capabilities, they strive to provide reliable and cost-effective transportation solutions, ensuring the timely delivery of goods to customers nationwide.

Top Union Pacific customer service problems

Click the link above to get answers to just about any Union Pacific customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Union Pacific Customer Service Contacts

There are of course other ways to contact Union Pacific customer service besides the phone. Below we list the best ones, by medium.

Union Pacific Customer Help Desk / Web Support

up.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Union Pacific customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Union Pacific's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Union Pacific agent. This phone number is Union Pacific's best phone number because 1,410 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-877-5123 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Union Pacific first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Union Pacific has 1 phone number. It's not always clear what is the best way to talk to Union Pacific representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Union Pacific. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Union Pacific. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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