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Unilever Customer Service

Phone Number & Contact Info

Unilever's Best Phone Number

800-298-5018
Toll-free·Calls Customer Service·Most popular Unilever number
Q:

How do I talk to a live human at Unilever?

A:Just wait on the line for the next agent.
Q:

Does Unilever offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Unilever phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait on the line for the next agent.
Here is how our research team describes the way the Unilever phone system greets you: Tell me what brand of tea you are calling about, or hold on the line for the next available representative.
Below are some clips we've found from Unilever's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Unilever. We look forward to chatting with you. Your call will be recorded and may be monitored for quality purposes. For more information on our privacy policy, visit w w w dot unilever notices dot com or speak to a team member. We value your feedback. At we continue to improve the experience for all our customers. If you are willing to take a two question survey at the end of this call, press one."
Excerpt from a call with Unilever
Tuesday, January 30, 2024 10:45 PM

What are the hours and when should I call?

Unilever operates the call center for this 800-298-5018 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 128 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Unilever phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Unilever staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Unilever is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 128 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Unilever

In summation, the best day to call Unilever is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Unilever staffs the call center well on Tuesday.

Why Customers Call Unilever

If you have time to do a bit of reading before you call Unilever, we recommend you read over some of our problem-specific articles.

What is Unilever?

Unilever is a prominent multinational company specializing in the production and distribution of various consumer goods. With a rich history spanning over 90 years, Unilever has established a global presence, operating in more than 190 countries. Our company strives to create sustainable living and improve the well-being of individuals around the world. We offer a diverse range of products, including food and beverages, personal care items, and homecare essentials. Known for our commitment to quality and innovation, Unilever aims to meet the changing needs and preferences of our consumers. We prioritize sustainability and social responsibility, embracing initiatives such as reducing our environmental impact and promoting diversity and inclusion. As an industry leader, Unilever continuously works towards delivering sustainable growth while making a positive impact in the communities we serve.

Where is Unilever headquartered?

Unilever is headquartered in London, United Kingdom. Known as the Unilever House, the company's global headquarters is situated on the banks of the River Thames. This iconic building serves as the nerve center for Unilever's operations, overseeing its vast portfolio of consumer goods across multiple countries and continents. With a rich history dating back to its establishment in the 1920s, Unilever has grown into a multinational conglomerate, and its headquarters in London symbolizes its global reach and presence. From this central location, Unilever drives innovation, manages its various brands, and coordinates its sustainability initiatives, reinforcing its commitment to delivering sustainable growth while making a positive impact on society and the environment.

Are Unilever's products tested on animals?

No, Unilever is committed to the elimination of animal testing for its products. Since the mid-1980s, we have been actively working to develop alternative methods to replace animal testing. We collaborate with leading scientists, organizations, and regulatory authorities globally to promote the use of humane research techniques. Unilever supports the development and acceptance of alternatives such as in vitro methods and computational modeling. Our commitment to cruelty-free testing is embedded in our Sustainable Living Plan, which aims to improve the health and well-being of both people and the planet. Rest assured that Unilever strives to deliver high-quality, safe, and sustainable products without compromising animal welfare.

Top Unilever customer service problems

Click the link above to get answers to just about any Unilever customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Unilever, and their purpose. Are any of these similar to the reason you are trying to call?
Product packaging suggestion: "I would hope that you guys will turn up to be the first ever shampoo people that would put the shampoo in bottles like the Dawn dish detergent."
- From a call lasting 22m 4s , Jan 30, 2024 10:45 PM

More Unilever Customer Service Contacts

There are of course other ways to contact Unilever customer service besides the phone. Below we list the best ones, by medium.

Unilever Customer Help Desk / Web Support

unileverusa.com - Customer Service
Customer service web support
As a last, sometimes only, resort- Unilever customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Unilever's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Unilever agent. This phone number is Unilever's best phone number because 768 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-298-5018 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Unilever first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Unilever has 1 phone number. It's not always clear what is the best way to talk to Unilever representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Unilever. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Unilever. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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