Udemy Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Udemy customer support.

Udemy's Best Contact Information


How do I contact Udemy customer service?

A:Udemy does not have a customer service phone number, but you can contact them through their website.
Unfortunately, the way to contact Udemy starts with sifting through their website help and support articles. With luck, you can find a way to submit a form about your issue and then start emailing with them.

Does Udemy offer 24 hour customer service?

A:Not by phone. But you can contact Udemy 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Udemy Customer Service

There are other ways to contact Udemy customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Help Desk / Web Support

support.udemy.com - Customer Service
Online customer service support
24 hours, 7 days
As a last, sometimes only, resort- Udemy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Udemy?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Udemy, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Recover My Account with Udemy?

Udemy account recovery is vital for you to keep enjoying their educational courses. If your Udemy account is compromised you can regain access o your account. Udemy account recovery typically involves changing your password if you forgot it or if you have suspicious activity on your account. You can also change your email if you have lost access to it.

How Do I Get My Udemy Certificate?

You can download your Udemy certificate via a web browser and mobile app. Just log in to your account, view the course, and tap on download your certificate. You can download it in either .pdf or .jpg format. You can also share your certificate on your social media. All students can also change the language and name on the certificate of completion, but you can only do this on the web browser.

How Do I Get a Refund from Udemy?

Udemy offers you access to several high-quality courses and engaging content. You may use these courses to advance in your career or learn new skills. If you are not satisfied with a course, you have the option to claim a refund. There are several methods to raise a refund request. Users can either contact the customer support team or claim refunds through the website, course player or mobile site.

Top Udemy customer problems and solutions

Click the link above to get answers to just about any Udemy customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see Udemy's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Udemy agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Udemy anyways and help you with your issue. Over the last 18 months, 3,456 customers like you have come in search of a phone number for Udemy and helped us confirm they don't have one. Common reasons that people try to call Udemy customer support department include Technical Support, Account Access, Billing, Accessing Class, Can't Access Class and other customer service issues. Rather than trying to call Udemy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web. Unfortunately, right now Udemy doesn't have any phone numbers. It's not always clear what is the best way to talk to Udemy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Udemy Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Udemy, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Udemy customers like yourself.

GetHuman does not provide call center services or customer support operations for Udemy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Udemy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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