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US Bank Visa Customer Service

Phone Number & Contact Info

US Bank Visa's Best Phone Number

800-285-8585
Toll-free·Calls Customer Service·Most popular US Bank Visa number
Q:

How do I talk to a live human at US Bank Visa?

A:Press 0.
Q:

Does US Bank Visa offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this US Bank Visa phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0.
Here is how our research team describes the way the US Bank Visa phone system greets you: Say or enter your credit card number.
Below are some clips we've found from US Bank Visa's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Hello, and welcome to card member service. I'll be helping you with your account.
Your call may be monitored or recorded for quality purposes.
To get started, please enter your credit card number using the keypad."
Excerpt from a call with US Bank Visa
Monday, June 17, 2024 10:56 AM

They may ask you to say or enter information

"Hello, and welcome to card member service. I'll be helping you with your account. Providing our customers a positive experience is at the heart of what we do. Using valuable feedback from customers like you, we are excited to share that we have some new enhancements in the works to improve your phone experience.
Your call may be monitored or recorded for quality purposes.
To get started, please say or enter your credit card number."
Excerpt from a call with US Bank Visa
Monday, February 12, 2024 7:30 AM

The first phone menu

"Hello, and welcome to card member service. I'll be helping you with your account. Your call may be monitored or recorded for quality purposes. To get started, please enter your card number using the keypad.
If you're calling to report a lost or stolen card, press one.
Or if you just don't have it with you, press nine."
Excerpt from a call with US Bank Visa
Thursday, April 11, 2024 7:01 PM

What are the hours and when should I call?

US Bank Visa operates the call center for this 800-285-8585 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 146 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Bank Visa phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Bank Visa staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call US Bank Visa is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 146 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call US Bank Visa

In summation, the best day to call US Bank Visa is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Bank Visa staffs the call center well on Friday.

Why Customers Call US Bank Visa

If you have time to do a bit of reading before you call US Bank Visa, we recommend you read over some of our problem-specific articles.

What are the benefits of using a US Bank Visa card?

There are numerous benefits to using a US Bank Visa card. Firstly, cardholders can enjoy worldwide acceptance, allowing them to conveniently make purchases wherever Visa is accepted. Additionally, US Bank Visa cards come with built-in chip technology, providing enhanced security and protection against fraudulent transactions. Cardholders also have access to digital payment options like Apple Pay and Google Pay, ensuring seamless and secure transactions. Moreover, US Bank Visa cards offer various rewards programs, allowing users to earn cashback, travel points, or other incentives. Cardholders can also take advantage of zero fraud liability, ensuring they are not held responsible for unauthorized transactions. Finally, US Bank provides dedicated customer service, allowing cardholders to easily manage their account, dispute charges, and receive assistance whenever needed.

Are there any fees associated with using a US Bank Visa card?

Yes, there are fees associated with using a US Bank Visa card. While the specific fees may vary depending on the type of card you have and other factors, common fees include an annual fee, late payment fee, over-limit fee, cash advance fee, and foreign transaction fee. It is important to carefully review the terms and conditions of your card to understand the specific fees that may apply. Additionally, US Bank may also charge certain miscellaneous fees, such as returned payment fees or balance transfer fees. To avoid or minimize these fees, it is advised to make payments on time, stay within your credit limit, and be aware of any potential charges before making cash advances or using the card for foreign transactions.

What is the interest rate on a US Bank Visa card?

The interest rate on a US Bank Visa card varies depending on the type of card and individual creditworthiness. US Bank offers a range of Visa cards, including the Cash+ Visa Signature Card, Platinum Visa Card, and Altitude Reserve Visa Infinite Card. Each card may have different interest rates based on factors such as credit score, payment history, and overall financial stability. To determine the interest rate for a specific US Bank Visa card, it is recommended to visit the bank's website or contact their customer service. It is important to note that interest rates are subject to change, so it is crucial to review the terms and conditions of the specific card before applying.

Top US Bank Visa customer service problems

Click the link above to get answers to just about any US Bank Visa customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Bank Visa, and their purpose. Are any of these similar to the reason you are trying to call?
Language barrier issue: "I can't understand the Chinese language and need help in English."
- From a call lasting 2m 35s , Jun 17, 2024 10:56 AM
Address discrepancy: "I received a letter regarding an address change, but I did not move."
- From a call lasting 7m 30s , Jan 17, 2024 3:56 PM

More US Bank Visa Customer Service Contacts

There are of course other ways to contact US Bank Visa customer service besides the phone. Below we list the best ones, by medium.

US Bank Visa Customer Help Desk / Web Support

usbank.com - Customer Service
Online customer service support
As a last, sometimes only, resort- US Bank Visa customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is US Bank Visa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Bank Visa agent. This phone number is US Bank Visa's best phone number because 876 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-285-8585 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call US Bank Visa first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Bank Visa has 1 phone number. It's not always clear what is the best way to talk to US Bank Visa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for US Bank Visa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Bank Visa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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