How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this US Bank Visa phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0.
Here is how our research team describes the way the US Bank Visa phone system greets you: Say or enter your credit card number.
Below are some clips we've found from US Bank Visa's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Hello, and welcome to card member service.
I'll be helping you with your account.
Your call may be monitored or recorded for quality purposes.
To get started, please enter your card number using the keypad."
Excerpt from a call with US Bank Visa
Thursday, April 11, 2024 7:01 PM
They may ask you to say or enter information
"Hello, and welcome to card member service. I'll be helping you with your account.
Providing our customers a positive experience is at the heart of what we do.
Using valuable feedback from customers like you, we are excited to share that we have some new enhancements in the works to improve your phone experience.
Your call may be monitored or recorded for quality purposes.
To get started, please say or enter your credit card number."
Excerpt from a call with US Bank Visa
Monday, February 12, 2024 7:30 AM
The first phone menu
"Hello, and welcome to card member service.
I'll be helping you with your account.
Your call may be monitored or recorded for quality purposes.
To get started, please enter your card number using the keypad.
If you're calling to report a lost or stolen card, press one.
Or if you just don't have it with you, press nine."
Excerpt from a call with US Bank Visa
Thursday, April 11, 2024 7:01 PM
What are the hours and when should I call?
US Bank Visa operates the call center for this 800-285-8585 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 146 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Bank Visa phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Bank Visa staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Bank Visa is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 146 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call US Bank Visa is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Bank Visa staffs the call center well on Monday.
Why call this US Bank Visa number?
Below is a sample of recent calls to US Bank Visa, and their purpose. Are any of these similar to the reason you are trying to call?
Address discrepancy: "I received a letter regarding an address change, but I did not move."
- From a call lasting 7m 30s , Jan 17, 2024 3:56 PM
More Ways to Contact US Bank Visa Customer Service
There are of course other ways to contact US Bank Visa customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- US Bank Visa customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Bank Visa's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Bank Visa agent. This phone number is US Bank Visa's best phone number because 876 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-285-8585 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call US Bank Visa first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Bank Visa has 1 phone number. It's not always clear what is the best way to talk to US Bank Visa representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Bank Visa. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Bank Visa. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.