US Auto Parts Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at US Auto Parts?
A:Calling this US Auto Parts number should go right to a real human being. You can also use our free service that can talk to US Auto Parts for you and report back. Q:
Does US Auto Parts offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for US Auto Parts below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this US Auto Parts phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this US Auto Parts number should go right to a real human being
Below are some clips we've found from US Auto Parts's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling CarParts dot com.
Your call may be monitored or recorded for quality and training purposes.
To place a new order or price quote, press one.
To check on the status of your order, press two."
Excerpt from a call with US Auto Parts
Friday, January 5, 2024 9:25 PM
In fact, much of this information on this page is superfluous because this US Auto Parts phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
US Auto Parts operates the call center for this 888-810-9229 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 20 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the US Auto Parts call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Auto Parts phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Auto Parts staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Auto Parts is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 20 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.
The best time to call US Auto Parts
In summation, the best day to call US Auto Parts is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Auto Parts staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call US Auto Parts
If you have time to do a bit of reading before you call US Auto Parts, we recommend you read over some of our problem-specific articles.
What is the return policy for US Auto Parts?
US Auto Parts has a hassle-free return policy to ensure customer satisfaction. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item. The product must be in unused and sellable condition, in its original packaging, and accompanied by the original receipt or order confirmation. Returns can be made either by mail or at any of our conveniently located retail stores. However, certain items such as electronic components and special orders may be subject to different return policies, so it is advisable to review the specific terms for these products. US Auto Parts aims to provide a seamless and straightforward return process, offering refunds or exchanges promptly to make your experience as smooth as possible.
What is the warranty for US Auto Parts products?
The warranty for US Auto Parts products varies depending on the specific item purchased. Generally, most products come with a limited warranty that covers manufacturing defects for a certain period of time. This period can range from 90 days to 1 year. Some items, such as electrical components or performance parts, may have shorter warranty durations due to their nature. It is important to check the product listing or packaging for detailed warranty information. Customers are advised to retain their purchase receipts as they may be required for warranty claims. US Auto Parts strives to provide reliable and quality products, and in the event a defect arises, they are committed to addressing customer concerns promptly.
Top US Auto Parts customer service problems
Click the link above to get answers to just about any US Auto Parts customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to US Auto Parts, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about starter cost: "How much is the starter cost?"- From a call lasting 3m 40s , Jun 26, 2024 11:31 PM
Incorrect part received: "They sent me the left side, and now my car is down so I need y'all to send me the right side."- From a call lasting 6m 25s , Jan 5, 2024 9:25 PM
More US Auto Parts Customer Service Contacts
There are of course other ways to contact US Auto Parts customer service besides the phone. Below we list the best ones, by medium.
US Auto Parts Customer Help Desk / Web Support
As a last, sometimes only, resort- US Auto Parts customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Auto Parts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Auto Parts agent. This phone number is US Auto Parts's best phone number because 120 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-810-9229 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call US Auto Parts first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, US Auto Parts has 1 phone number. It's not always clear what is the best way to talk to US Auto Parts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Auto Parts. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Auto Parts. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.