A:Not at this number; hours here are Mon-Sun 7am-11pm CST.The least busy day is Saturday, and the most busy day is Friday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 17 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ulta Beauty below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ulta Beauty phone number to document the phone system.
Here is how our research team describes the way the Ulta Beauty phone system greets you: To talk via text, press 9. To enter your account phone number, press 1. For help with an order, press 2. For rewards credit card or to make a payment, press 3. To speak with a specialist, press 0 or remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Ulta Beauty's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ulta Beauty guest services.
We are now closed. However, if you are on a mobile device and would like to text us press nine.
Our regular business hours are seven AM to eleven PM Central Standard Time, seven days a week.
You may reach us by visiting ulta dot com and clicking on contact us.
You'll find answers to frequently asked questions as well.
Thank you for being a valued guest of ours.
Please hold while we look up your ultimate rewards member ID."
Excerpt from a call with Ulta Beauty
Friday, January 26, 2024 11:07 AM
What are the hours and when should I call?
Ulta Beauty operates the call center for this 866-983-8582 phone number Mon-Sun 7am-11pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 693 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Ulta Beauty at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ulta Beauty phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ulta Beauty staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ulta Beauty is Saturday.The most busy day to call is Friday, which averages 41% more phone calls by comparison.Again, this is based on a sample of 693 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
Click the link above to get answers to just about any Ulta Beauty customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ulta Beauty, and their purpose. Are any of these similar to the reason you are trying to call?
Refund for missing order: "I need you guys to refund me for that because the only reason I bought it was because of gift that I purchased."
- From a call lasting 5m 38s , Feb 8, 2025 6:24 PM
Inquiry about egift card: "I ordered an egift card for my granddaughter."
- From a call lasting 3m 17s , Jan 24, 2025 11:43 PM
Information about why customers call Ulta Beauty is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Ulta Beauty provides this option.
Ulta Beauty Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Ulta Beauty, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Ulta Beauty customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ulta Beauty's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ulta Beauty agent. This phone number is Ulta Beauty's best phone number because 8,088 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-983-8582 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ulta Beauty first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Ulta Beauty has 1 phone number. It's not always clear what is the best way to talk to Ulta Beauty representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ulta Beauty. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ulta Beauty. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.