UBS Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at UBS?
A:Must enter account information to speak to a Representative. You can also use our free service that can talk to UBS for you and report back. Q:
Does UBS offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for UBS below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this UBS phone number to document the phone system.
Here is how our research team describes the way the UBS phone system greets you: Please enter the 10-digit phone number we have on file.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter account information to speak to a Representative.
Below are some clips we've found from UBS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling UBS. Please enter ten digit phone number we have on our file."
Excerpt from a call with UBS
Saturday, July 13, 2024 7:54 AM
They may ask you to enter information with the dial pad
"If you prefer to enter your account or card number and instead, please press one now."
Excerpt from a call with UBS
Thursday, May 23, 2024 12:03 PM
What are the hours and when should I call?
UBS operates the call center for this 800-762-1000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 82 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the UBS call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UBS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UBS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call UBS is Saturday. The most busy day to call is Tuesday, which averages 233% more phone calls by comparison. Again, this is based on a sample of 82 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Busiest
- Wed
- Thu
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.
The best time to call UBS
In summation, the best day to call UBS is Thursday.
Why Customers Call UBS
If you have time to do a bit of reading before you call UBS, we recommend you read over some of our problem-specific articles.
What are the fees associated with UBS accounts?
The fees associated with UBS accounts vary depending on the type of account and services provided. UBS offers a range of accounts, including wealth management, investment banking, and personal banking. Each account may have different fee structures tailored to the specific needs of clients. For example, wealth management accounts typically have management fees based on a percentage of assets under management, while investment banking accounts may have transaction fees or commission charges. Additionally, certain accounts may have account maintenance or inactivity fees. It is advisable to consult with a UBS advisor or refer to the account-specific documentation to gain a better understanding of the fees associated with a particular UBS account.
What types of accounts does UBS provide?
UBS offers a wide range of account types to cater to diverse financial needs. Our offerings include personal banking accounts such as checking and savings accounts, providing a secure place to manage day-to-day finances. Additionally, UBS provides investment accounts comprising brokerage and IRA accounts, allowing clients to invest in stocks, bonds, mutual funds, and other financial instruments. For those seeking comprehensive wealth management services, UBS offers advisory and managed accounts with access to professional advice and tailored investment strategies. Furthermore, specialized accounts like trust and estate accounts, corporate accounts, and foreign currency accounts are available to meet specific requirements. With UBS, clients can enjoy a comprehensive suite of account options designed to help them achieve their financial goals effectively.
Can I access UBS services outside of my country?
Yes, you can access UBS services outside of your country. UBS has a global presence and offers its services to clients in various countries around the world. Whether you are traveling, living abroad, or have dual residences, UBS provides the flexibility to access and manage your accounts from different locations. UBS has a range of digital platforms and online banking services that enable you to conveniently monitor and control your finances wherever you are. Furthermore, UBS has a network of branches and representative offices in different countries, providing local support and expertise. With UBS, you can easily access and utilize their services regardless of your location, ensuring a seamless banking experience internationally.
Top UBS customer service problems
Click the link above to get answers to just about any UBS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More UBS Customer Service Contacts
There are of course other ways to contact UBS customer service besides the phone. Below we list the best ones, by medium.
UBS Customer Help Desk / Web Support
As a last, sometimes only, resort- UBS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is UBS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UBS agent. This phone number is UBS's best phone number because 528 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-762-1000 include Get financial advice and other customer service issues. Rather than trying to call UBS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, UBS has 1 phone number. It's not always clear what is the best way to talk to UBS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for UBS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UBS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.