UBS Customer Service

Phone Number & Contact Info

UBS's Best Phone Number

Toll-free·Calls Customer Service·Most popular UBS number

How do I talk to a live human at UBS?

A:Must enter account information to speak to a Representative.

Does UBS offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this UBS phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter account information to speak to a Representative.
Here is how our research team describes the way the UBS phone system greets you: Please enter the 10-digit phone number we have on file.
Below are some clips we've found from UBS's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Thank you for calling UBS. Please enter the ten digit phone number we have on our file."
Excerpt from a call with UBS
Thursday, May 23, 2024 12:03 PM

They may ask you to enter information with the dial pad

"If you prefer to enter your account or card number and instead, please press one now."
Excerpt from a call with UBS
Thursday, May 23, 2024 12:03 PM

What are the hours and when should I call?

UBS operates the call center for this 800-762-1000 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this UBS phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like UBS staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call UBS is Saturday. The most busy day to call is Tuesday, which averages 400% more phone calls by comparison. Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call UBS

In summation, the best day to call UBS is Monday.

Why Customers Call UBS

If you have time to do a bit of reading before you call UBS, we recommend you read over some of our problem-specific articles.

What are the fees associated with UBS accounts?

The fees associated with UBS accounts vary depending on the type of account and services provided. UBS offers a range of accounts, including wealth management, investment banking, and personal banking. Each account may have different fee structures tailored to the specific needs of clients. For example, wealth management accounts typically have management fees based on a percentage of assets under management, while investment banking accounts may have transaction fees or commission charges. Additionally, certain accounts may have account maintenance or inactivity fees. It is advisable to consult with a UBS advisor or refer to the account-specific documentation to gain a better understanding of the fees associated with a particular UBS account.

What types of accounts does UBS provide?

UBS offers a wide range of account types to cater to diverse financial needs. Our offerings include personal banking accounts such as checking and savings accounts, providing a secure place to manage day-to-day finances. Additionally, UBS provides investment accounts comprising brokerage and IRA accounts, allowing clients to invest in stocks, bonds, mutual funds, and other financial instruments. For those seeking comprehensive wealth management services, UBS offers advisory and managed accounts with access to professional advice and tailored investment strategies. Furthermore, specialized accounts like trust and estate accounts, corporate accounts, and foreign currency accounts are available to meet specific requirements. With UBS, clients can enjoy a comprehensive suite of account options designed to help them achieve their financial goals effectively.

Can I access UBS services outside of my country?

Yes, you can access UBS services outside of your country. UBS has a global presence and offers its services to clients in various countries around the world. Whether you are traveling, living abroad, or have dual residences, UBS provides the flexibility to access and manage your accounts from different locations. UBS has a range of digital platforms and online banking services that enable you to conveniently monitor and control your finances wherever you are. Furthermore, UBS has a network of branches and representative offices in different countries, providing local support and expertise. With UBS, you can easily access and utilize their services regardless of your location, ensuring a seamless banking experience internationally.

Top UBS customer service problems

Click the link above to get answers to just about any UBS customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More UBS Customer Service Contacts

There are of course other ways to contact UBS customer service besides the phone. Below we list the best ones, by medium.

UBS Customer Help Desk / Web Support

ubs.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- UBS customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is UBS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a UBS agent. This phone number is UBS's best phone number because 528 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-762-1000 include Get financial advice and other customer service issues. Rather than trying to call UBS first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, UBS has 1 phone number. It's not always clear what is the best way to talk to UBS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for UBS. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like UBS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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