U.S. Passport Agency Customer Service

Phone Number & Contact Info

U.S. Passport Agency's Best Phone Number

877-487-2778
Toll-free·Calls Customer Service·Most popular U.S. Passport Agency number
Q:

How do I talk to a live human at U.S. Passport Agency?

A:Must choose an option 1-2.
Q:

Does U.S. Passport Agency offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 12 minutes. The longest hold times are on Wednesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this U.S. Passport Agency phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2.
Here is how our research team describes the way the U.S. Passport Agency phone system greets you: Enter your debit card, user ID, or account number followed by the pound sign. To report your debit card lost, stolen, or damaged, press 8. For other options, press 2.
Below are some clips we've found from U.S. Passport Agency's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling the National Passport Information Center. In a moment, you will be asked to choose from a menu that will enable us to route your call. If you have already applied and have not received your passport, press one. If you have not applied yet, or your passport was lost or stolen, press two."
Excerpt from a call with U.S. Passport Agency
Monday, April 29, 2024 3:46 PM

The first phone menu

"Thank you for calling the National Passport Information Center. In a moment, you will be asked to choose from a menu that will enable us to route your call.
If you have already applied and have not received your passport, press one.
If you have not applied yet, or your passport was lost or stolen, press two."
Excerpt from a call with U.S. Passport Agency
Monday, April 29, 2024 3:46 PM

After you press 2

"If you have received your new pass if you are traveling internationally less than two weeks from today, press one.
If you are traveling internationally in more than two weeks from today, press two."
Excerpt from a call with U.S. Passport Agency
Friday, March 29, 2024 9:05 PM

What are the hours and when should I call?

U.S. Passport Agency operates the call center for this 877-487-2778 phone number Mon-Fri 8am-10pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 86 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this U.S. Passport Agency phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like U.S. Passport Agency staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call U.S. Passport Agency is Friday. The most busy day to call is Monday, which averages 238% more phone calls by comparison. Again, this is based on a sample of 86 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Wednesday.

The best time to call U.S. Passport Agency

In summation, the best day to call U.S. Passport Agency is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this U.S. Passport Agency number, but it is also the day with the shortest hold times.

Why Customers Call U.S. Passport Agency

If you have time to do a bit of reading before you call U.S. Passport Agency, we recommend you read over some of our problem-specific articles.

How to Get a Replacement Passport from the Us Passport Agency?

To replace a damaged, lost, or stolen U.S. passport, visit a passport acceptance facility with the right paperwork, proof of identity and citizenship, a 2x2 photo that meets the passport requirements, and the required fees in an acceptable payment format.

What are the fees for a U.S. passport?

The fees for a U.S. passport vary depending on several factors such as the type of passport and age of the applicant. For a first-time adult applicant, the passport book fee is $110, while the passport card fee is $30. If both the book and card are needed, the cost is $140. For applicants under 16 years old, the fees are $80 for a passport book, $15 for a passport card, and $95 for both. Additionally, there are execution fees of $35 for each application, which should be paid separately. Expedited processing incurs an additional fee of $60 per application. It is essential to note that these fees are subject to change and do not include other services like extra visa pages or file searches that may have separate costs.

What is the validity period of a U.S. passport?

The validity period of a U.S. passport varies depending on the age of the passport holder and the type of passport issued. For individuals aged 16 years or older, a U.S. passport is valid for 10 years. However, for minors under the age of 16, the passport is valid for only 5 years. It is important to note that some countries may have different entry requirements, including minimum passport validity, so it is advisable to check the specific country's regulations before traveling. To ensure uninterrupted travel, it is recommended to renew the passport well in advance of its expiration date, ideally within 6-9 months to allow for any processing delays or unforeseen circumstances.

Top U.S. Passport Agency customer service problems

Click the link above to get answers to just about any U.S. Passport Agency customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to U.S. Passport Agency, and their purpose. Are any of these similar to the reason you are trying to call?
Address delivery issue: "My passport was shipped to the wrong address and I need help tracking its status."
- From a call lasting 14m 14s , May 14, 2024 3:52 PM
Issue with passport application: "I lost my passport and now they are asking for documents I don't have."
- From a call lasting 26m 13s , Apr 29, 2024 4:01 PM
Assistance with passport issues: "I sent them all the information, all my documents, even my card, but they haven't sent anything back."
- From a call lasting 9m 35s , Apr 29, 2024 3:46 PM
Citizenship papers processing delay: "I am having a hard time applying because of my citizenship papers not being processed fast enough."
- From a call lasting 17m 21s , Mar 29, 2024 9:05 PM

More U.S. Passport Agency Customer Service Contacts

There are of course other ways to contact U.S. Passport Agency customer service besides the phone. Below we list the best ones, by medium.

U.S. Passport Agency Customer Email Addresses

NPIC@state.gov - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and U.S. Passport Agency will reply our your email.

U.S. Passport Agency Customer Help Desk / Web Support

travel.state.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- U.S. Passport Agency customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is U.S. Passport Agency's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a U.S. Passport Agency agent. This phone number is U.S. Passport Agency's best phone number because 7,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-487-2778 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call U.S. Passport Agency first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, U.S. Passport Agency has 1 phone number. It's not always clear what is the best way to talk to U.S. Passport Agency representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for U.S. Passport Agency. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like U.S. Passport Agency. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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