U.S. Passport Agency Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular U.S. Passport Agency number
Q:How do I get a live human at U.S. Passport Agency?
A:Must choose an option 1-2.
Q:Does U.S. Passport Agency offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-10pm EST. The least busy day is Friday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 12 minutes. The longest hold times are on Monday, and the shortest are on Tuesday.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this U.S. Passport Agency phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must choose an option 1-2.
Here is how our research team describes the way the U.S. Passport Agency phone system greets you: Enter your debit card, user ID, or account number followed by the pound sign. To report your debit card lost, stolen, or damaged, press 8. For other options, press 2.
Below are some clips we've found from U.S. Passport Agency's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the National Passport Information Center. In a moment, you will be asked to choose from a menu that will enable us to route your call.
If you have already applied, and have not received your passport, press one.
If you have not applied yet or your passport was lost or stolen, press two."
Excerpt from a call with U.S. Passport Agency
Friday, March 29, 2024 9:05 PM
After you press 2
"If you have received your new pass if you are traveling internationally less than two weeks from today, press one.
If you are traveling internationally in more than two weeks from today, press two."
Excerpt from a call with U.S. Passport Agency
Friday, March 29, 2024 9:05 PM

What are the hours and when should I call?

U.S. Passport Agency operates the call center for this 877-487-2778 phone number Mon-Fri 8am-10pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this U.S. Passport Agency phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like U.S. Passport Agency staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call U.S. Passport Agency is Friday. The most busy day to call is Tuesday, which averages 100% more phone calls by comparison. Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call U.S. Passport Agency is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that U.S. Passport Agency staffs the call center well on Friday.

Why call this U.S. Passport Agency number?

Below is a sample of recent calls to U.S. Passport Agency, and their purpose. Are any of these similar to the reason you are trying to call?
Citizenship papers processing delay: "I am having a hard time applying because of my citizenship papers not being processed fast enough."
- From a call lasting 17m 21s , Mar 29, 2024 9:05 PM

More Ways to Contact U.S. Passport Agency Customer Service

There are of course other ways to contact U.S. Passport Agency customer service besides the phone. Below we list the best ones, by medium.
NPIC@state.gov - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and U.S. Passport Agency will reply our your email.
U.S. Passport Agency's website
As a last, sometimes only, resort- U.S. Passport Agency customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is U.S. Passport Agency's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a U.S. Passport Agency agent. This phone number is U.S. Passport Agency's best phone number because 7,326 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-487-2778 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call U.S. Passport Agency first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, U.S. Passport Agency has 1 phone number. It's not always clear what is the best way to talk to U.S. Passport Agency representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for U.S. Passport Agency. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like U.S. Passport Agency. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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