Tucson Electric Power Co Customer Service

Phone Number & Contact Info

Tucson Electric Power Co's Best Phone Number

800-328-8853
Toll-free·Calls Customer Service·Most popular Tucson Electric Power Co number
Q:

How do I talk to a live human at Tucson Electric Power Co?

A:Say, "New Customer," then say either "Residential or Business Customer."
Q:

Does Tucson Electric Power Co offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Tucson Electric Power Co phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "New Customer," then say either "Residential or Business Customer."
Here is how our research team describes the way the Tucson Electric Power Co phone system greets you: Residential customer, press 1. Business or commercial customers, press 2. New construction or electricians, press 3.
Below are some clips we've found from Tucson Electric Power Co's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thanks for calling Tucson Electric Power. We look forward to serving you. All calls are recorded for quality assurance. We care about the privacy of your personal information. During this call, you may be asked to provide or verify certain personal information, which is used to access your account. More information about our privacy policy is found at t e p dot com slash privacy and on our mobile app. For residential customers, press one.
For business or commercial customers, press two.
Now please say or use your keypad to enter the that was zero."
Excerpt from a call with Tucson Electric Power Co
Monday, February 5, 2024 4:13 PM

What are the hours and when should I call?

Tucson Electric Power Co operates the call center for this 800-328-8853 phone number Mon-Fri 7am-6pm. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 12 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Tucson Electric Power Co phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Tucson Electric Power Co staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Tucson Electric Power Co is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 12 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Tucson Electric Power Co

In summation, the best day to call Tucson Electric Power Co is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Tucson Electric Power Co number, but it is also the day with the shortest hold times.

Why Customers Call Tucson Electric Power Co

If you have time to do a bit of reading before you call Tucson Electric Power Co, we recommend you read over some of our problem-specific articles.

What are the different rate plans offered by Tucson Electric Power Co?

Tucson Electric Power Co offers various rate plans to cater to different customer needs. These include the Residential Tariff plans, which are designed for residential customers and offer different rate structures, such as Time-of-Use and Demand-based rates. The Commercial Tariff plans are tailored for small and large commercial customers, providing options like General Service and Demand-based rates. Additionally, there are specialized rate plans for agricultural and irrigation customers, which offer specific pricing structures for farming and irrigation needs. TEP also offers several renewable energy rate plans, such as the Bright Tucson Solar Program, which allows customers to offset their electricity usage with solar energy. The company is committed to providing a range of rate plans to suit the diverse energy requirements of its customers.

Top Tucson Electric Power Co customer service problems

Click the link above to get answers to just about any Tucson Electric Power Co customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Tucson Electric Power Co Customer Service Contacts

There are of course other ways to contact Tucson Electric Power Co customer service besides the phone. Below we list the best ones, by medium.

Tucson Electric Power Co Customer Service on X (formerly Twitter)

twitter.com/TEPenergy - Customer Service
Use the link to connect with customer service through Twitter
Tucson Electric Power Co, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Tucson Electric Power Co Customer Help Desk / Web Support

tep.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Tucson Electric Power Co customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Tucson Electric Power Co's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Tucson Electric Power Co agent. This phone number is Tucson Electric Power Co's best phone number because 72 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-328-8853 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Tucson Electric Power Co first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Tucson Electric Power Co has 1 phone number. It's not always clear what is the best way to talk to Tucson Electric Power Co representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Tucson Electric Power Co. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Tucson Electric Power Co. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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