TradeStation Customer Service

Phone Number & Contact Info

TradeStation's Best Phone Number

Toll-free·Calls Customer Service·Most popular TradeStation number

How do I talk to a live human at TradeStation?

A:Calling this TradeStation number should go right to a real human being

Does TradeStation offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm EST. The least busy day is Monday, and the most busy day is Wednesday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this TradeStation phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this TradeStation number should go right to a real human being
Below are some clips we've found from TradeStation's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling TradeStation. To speak to the trade desk about live orders and positions, press one. For margin increase, press two. For problems accessing your account, for equities, press one. For futures, Thank you for calling TradeStation. This call may be recorded for quality and account security purposes. In accordance with the terms of your agreements with trade station."
Excerpt from a call with TradeStation
Wednesday, January 31, 2024 5:45 PM
In fact, much of this information on this page is superfluous because this TradeStation phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

TradeStation operates the call center for this 800-822-0512 phone number Mon-Fri 8am-5pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 16 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TradeStation phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TradeStation staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call TradeStation is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 16 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call TradeStation

In summation, the best day to call TradeStation is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that TradeStation staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call TradeStation

If you have time to do a bit of reading before you call TradeStation, we recommend you read over some of our problem-specific articles.

How Do I Open an Account with TradeStation?

US and international clients can open an account with Tradestation, and applicants can open multiple accounts. You can use the online application process or the paper format where you have to print, fill out and sign the forms. All applicants are required to submit certain documents, depending on the type of account opened with Tradestation.

How Do I Recover a Hacked TradeStation Account?

If you believe that your TradeStation account has been hacked, take immediate action. First, reset your password so the hacker is locked out of your account. Next, contact a TradeStation representative for help. You can customer service directly at any time. For best results, find out when technical support is available and call back then.

How Do I Close My Account with TradeStation?

If you no longer want to make trades on TradeStation, you should learn how to close your TradeStation account. First, you will have to transfer all of your money out of it. To make that transfer, you can use TradeStation ‘s Automated Clearing House transfer tool, which is free, or make a wire transfer, which has a small fee, or by having TradeStation mail a check to you.

Top TradeStation customer service problems

Click the link above to get answers to just about any TradeStation customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TradeStation, and their purpose. Are any of these similar to the reason you are trying to call?
Technical issue with trading: "I have problems when trying to trade in options, there's a message on my computer."
- From a call lasting 8m 59s , Jan 31, 2024 5:45 PM

More TradeStation Customer Service Contacts

There are of course other ways to contact TradeStation customer service besides the phone. Below we list the best ones, by medium.

TradeStation Customer Service Live Chat - Customer Service
Click "Chat online" on the right
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, TradeStation provides this option.

Conclusion and closing notes

This is TradeStation's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TradeStation agent. This phone number is TradeStation's best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-822-0512 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call TradeStation first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, TradeStation has 1 phone number. It's not always clear what is the best way to talk to TradeStation representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for TradeStation. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TradeStation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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