A:Do not push anything, just remain on the line.You can also use our free service that can talk to Timberland for you and report back.
Q:
Does Timberland offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-5:30pm CST.The least busy day is Tuesday, and the most busy day is Thursday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · (Timberland Canada) Choose French or English then press 2 then direct to human · Viewer services, press 1. Accounts receivable, press 4. Company mailing or web support, press 7. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Timberland below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Timberland phone number to document the phone system.
Here is how our research team describes the way the Timberland phone system greets you: To place an order or check the status of an order, press 1. Start a return or check the status of a return, press 2. Warranties, press 3. For all other questions, please remain on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Do not push anything, just remain on the line.
Below are some clips we've found from Timberland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Timberland. For quality and accuracy, your call may be recorded.
For English, press one.
For Spanish, press two."
Excerpt from a call with Timberland
Tuesday, April 16, 2024 6:57 PM
What are the hours and when should I call?
Timberland operates the call center for this 888-802-9947 phone number Mon-Fri 7am-5:30pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Timberland call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Timberland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Timberland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Timberland is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call Timberland is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Timberland staffs the call center well on Tuesday.
Why Customers Call Timberland
If you have time to do a bit of reading before you call Timberland, we recommend you read over some of our problem-specific articles.
Yes, Timberland boots are designed to be waterproof. Timberland utilizes advanced technology and premium materials in the construction of their boots to ensure they are fully waterproof. The boots feature a combination of waterproof leather, sealed seams, and waterproof membranes to keep your feet dry and comfortable in wet conditions. The innovative design and craftsmanship of Timberland boots provide superior protection against water, allowing you to confidently tackle any outdoor activity, be it hiking, working, or exploring. With Timberland boots, you can trust that your feet will stay dry and protected in even the harshest weather conditions, making them a reliable choice for both outdoor enthusiasts and everyday use.
Timberland's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund. The items must be in their original condition, with all tags attached, and accompanied by the original receipt or packing slip. Returns can be made either in-store or by mail, using the prepaid return shipping label provided. If the return is requested after 60 days or the items have been worn, Timberland offers a one-year warranty on manufacturing defects. Customers should contact Timberland's customer service for further assistance in these cases. It is important to note that personalized or customized products cannot be returned, and the return policy may vary for purchases made from third-party retailers.
Timberland offers a limited warranty on their products, which covers any defects in materials or workmanship for a period of one year from the date of purchase. This warranty is valid only for the original purchaser and requires proof of purchase. If a defect is found within the warranty period, Timberland will repair the item or, if not possible, replace it with a similar style. If the product is no longer available, a store credit will be issued. The warranty does not cover ordinary wear and tear, misuse, abuse, or damage caused by accidents. Customers are advised to contact Timberland's customer service for any warranty-related issues or to initiate a return or exchange.
Click the link above to get answers to just about any Timberland customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Timberland Customer Service Contacts
There are of course other ways to contact Timberland customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Timberland provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Timberland will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Timberland customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Timberland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Timberland agent. This phone number is Timberland's best phone number because 402 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-802-9947 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Timberland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Timberland has 3 phone numbers. It's not always clear what is the best way to talk to Timberland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Timberland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Timberland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.