Timberland Customer Service

Phone Number & Contact Info

Timberland's Best Phone Number

888-802-9947
Toll-free·Calls Customer Service·Most popular Timberland number
Q:

How do I talk to a live human at Timberland?

A:Do not push anything, just remain on the line.
Q:

Does Timberland offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-5:30pm CST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Timberland Customer Phone Numbers

Customer Service - Canada

866-943-7335
Toll-free · 24 hours, 7 days · (Timberland Canada) Choose French or English then press 2 then direct to human · Viewer services, press 1. Accounts receivable, press 4. Company mailing or web support, press 7.

Corporate Offices

603-772-9500
24 hours, 7 days · Calling this Timberland number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Timberland phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Do not push anything, just remain on the line.
Here is how our research team describes the way the Timberland phone system greets you: To place an order or check the status of an order, press 1. Start a return or check the status of a return, press 2. Warranties, press 3. For all other questions, please remain on the line.
Below are some clips we've found from Timberland's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling Timberland. For quality and accuracy, your call may be recorded.
For English, press one.
For Spanish, press two."
Excerpt from a call with Timberland
Tuesday, April 16, 2024 6:57 PM

What are the hours and when should I call?

Timberland operates the call center for this 888-802-9947 phone number Mon-Fri 7am-5:30pm CT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 67 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Timberland phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Timberland staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Timberland is Friday. The most busy day to call is Monday. Again, this is based on a sample of 67 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Timberland

In summation, the best day to call Timberland is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Timberland staffs the call center well on Friday.

Why Customers Call Timberland

If you have time to do a bit of reading before you call Timberland, we recommend you read over some of our problem-specific articles.

Are Timberland boots waterproof?

Yes, Timberland boots are designed to be waterproof. Timberland utilizes advanced technology and premium materials in the construction of their boots to ensure they are fully waterproof. The boots feature a combination of waterproof leather, sealed seams, and waterproof membranes to keep your feet dry and comfortable in wet conditions. The innovative design and craftsmanship of Timberland boots provide superior protection against water, allowing you to confidently tackle any outdoor activity, be it hiking, working, or exploring. With Timberland boots, you can trust that your feet will stay dry and protected in even the harshest weather conditions, making them a reliable choice for both outdoor enthusiasts and everyday use.

What is Timberland's return policy?

Timberland's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund. The items must be in their original condition, with all tags attached, and accompanied by the original receipt or packing slip. Returns can be made either in-store or by mail, using the prepaid return shipping label provided. If the return is requested after 60 days or the items have been worn, Timberland offers a one-year warranty on manufacturing defects. Customers should contact Timberland's customer service for further assistance in these cases. It is important to note that personalized or customized products cannot be returned, and the return policy may vary for purchases made from third-party retailers.

What is Timberland's warranty policy?

Timberland offers a limited warranty on their products, which covers any defects in materials or workmanship for a period of one year from the date of purchase. This warranty is valid only for the original purchaser and requires proof of purchase. If a defect is found within the warranty period, Timberland will repair the item or, if not possible, replace it with a similar style. If the product is no longer available, a store credit will be issued. The warranty does not cover ordinary wear and tear, misuse, abuse, or damage caused by accidents. Customers are advised to contact Timberland's customer service for any warranty-related issues or to initiate a return or exchange.

Top Timberland customer service problems

Click the link above to get answers to just about any Timberland customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Timberland Customer Service Contacts

There are of course other ways to contact Timberland customer service besides the phone. Below we list the best ones, by medium.

Timberland Customer Service Live Chat

timberland.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Timberland provides this option.

Timberland Customer Email Addresses

info@timberland.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Timberland will reply our your email.

Timberland Customer Help Desk / Web Support

timberland.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Timberland customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Timberland's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Timberland agent. This phone number is Timberland's best phone number because 402 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-802-9947 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Timberland first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or email. In total, Timberland has 3 phone numbers. It's not always clear what is the best way to talk to Timberland representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Timberland. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Timberland. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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