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Timberland Customer FAQ

Top Answers & How-to Guides

What is Timberland's Phone Number?

The question we are asked most often is about how to talk to Timberland customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift wrapping or personalized messages for orders?

Yes, we offer both gift wrapping and personalized messages for orders at Timberland. We understand the importance of making your gift...
Ask any question you have about Timberland customer service, get an answer now.
Contact Timberland customer service

Returns and Exchanges

What is Timberland's return policy?

Timberland's return policy allows customers to return unworn merchandise within 60 days of the purchase date for a full refund. The...
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How long does it take to receive a refund for returned items?

Refunds for returned items at Timberland typically take 5-10 business days to process and be reflected on your original payment method....
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Can I exchange an item for a different size or color?

Yes, Timberland offers exchanges for items if you need a different size or color. If you find that the size or color you ordered is...
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Product Information

Are Timberland boots waterproof?

Yes, Timberland boots are designed to be waterproof. Timberland utilizes advanced technology and premium materials in the construction...
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What materials are used in Timberland products?

At Timberland, we prioritize using high-quality materials that ensure durability and sustainability in our products. Our footwear and...
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Shipping

Do you offer international shipping?

Yes, Timberland offers international shipping to select countries. Customers can conveniently shop online and have their orders delivered...
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Can I track my order?

Yes, you can track your order with Timberland. Once your order has been shipped, you will receive a confirmation email with a tracking...
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Warranty and Policies

What is Timberland's warranty policy?

Timberland offers a limited warranty on their products, which covers any defects in materials or workmanship for a period of one year...
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Promotions and Discounts

Are there any promotions or discounts currently available?

Yes, at Timberland, we regularly offer promotions and discounts on our wide range of products. We understand the importance of value...
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Payment Methods

What payment methods does Timberland accept?

Timberland accepts a variety of payment methods to ensure convenience for its customers. You can make a purchase using major credit...
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Gift Services

Do you offer gift wrapping or personalized messages for orders?

Yes, we offer both gift wrapping and personalized messages for orders at Timberland. We understand the importance of making your gift...
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Help me with my Timberland customer service issue

Ask any question you have about Timberland customer service. We will do our best to get you answers right away.
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