Thermador Phone Number

Calling Thermador customer service faster by GetHuman

800-735-4328
Customer service
Current Wait: 6 mins (2m avg)
Hours: Mon-Fri 5am-6pm PST; best time to call: 10:45am
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Reasons customers like you called recently

I have a file number ******* can someone call me back regarding the follow up...thanks...
Update on my service request *******. When is my appointment?
Calling to confirm service appointment - an order number for appointment is *******.
I put dish soap in the rinse aid compartment.
I have a **" Thermador Gas Cooktop. The manuals that came with it list two models so I...
The beep for the timer and other functions is so LOUD! How do we lower the beeper volum...
Question about thermador
New refrigerator had a faulty coupling or during manufacturing they never seated the tu...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Thermador's Phone-Based Customer Care

Thermador is a major brand of luxury kitchen appliances. Within international presence, and the respect of home and professional cooks, it is not surprising that Thermador gets many requests for customer service each and every day. It should be noted that Thermador does not sell its products directly to consumers, but through contractors or retailers.

Why Do People Call Thermador Customer Support?

People call Thermador customer support for a range of reasons, including:

  • Getting information and advice about Thermador's products
  • Technical support for using the company's website or its Home Connect(TM) smart appliance system
  • Product troubleshooting or assistance in using a products features
  • Activating a warranty
  • Filing a complaint about a service provider or retailer
  • Help finding a retailer or service provider

Best Practices for Calling Thermador Customer Service

Although Thermador offers 24/7 customer service by phone, there are still several things that you can do to help ensure that your call to Thermador customer service will be handled quickly and professionally:

  • Before calling, gather relevant documentation. This might include product make and model numbers, copies of purchase and service contracts, warranties, the name and contact information of retailers or contractors and any previous communication between you and Thermador about your issue. If you are calling for technical support, you may also want to have screenshots handy that you could send on to Thermador if requested.
  • If you are calling for technical support or help using an appliance, be in front of your device or near your appliance so that you and the agent can troubleshoot together.
  • Have some way of taking notes during your call. Call notes can be incredibly helpful if you have to escalate your case or speak to more than one person about your situation.

How do Consumers Feel About Calling Thermador Customer Service?

As a luxury brand, Thermador relies on a positive public image to continue selling its products. As a result, the company places a high priority on offering quality customer service, and this is reflected in general consumer opinion. Customers appreciate being able to connect with somebody 24/7 regarding their appliances.

What Kind of Issues can a Thermador Customer Service Representative Resolve?

Thermador customer service representatives can resolve many issues, including providing advice on product selection or the use of appliances, troubleshooting, technical support for using online and mobile services, and referrals to retailers, contractors and service providers.

What Can't Be Resolved With a Call to Thermador Customer Service?

A phone-based customer service agent will have limited ability to address issues involving malfunctioning or defective products. He or she will be able to refer you to a service provider who can send out a technician, but can't resolve an issue that requires physical inspection and repairs.

If you are calling for technical support in using Home Connect(TM) but there appears to be an incompatibility between your device and the service, the agent may be able to recommend a workaround but ultimately can't be responsible for the performance of a third-party product.

Because Thermador products are not sold directly to consumers, and must be installed by professionals, a customer service agent will have limited control over the actions of a third-party business. The agent may be able to take a complaint and refer you to another business, but may not be in a position to mediate conflicts between you and a contractor or retailer

What Should You Do If You Have an Unsuccessful Call with Thermador?

If you get off the phone with Thermador and feel as though your issues were not resolved properly or that your questions were not answered, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes during your initial call, write down or type out what you remember. You may be able to identify areas of miscommunication or misunderstanding that derailed your conversation and made it difficult for the agent and you to effectively work together.

Second, call back. Explain to the customer service agent that your first call went badly and describe what you think went wrong. Next, describe what your ideal resolution would be. This gives you and the representative a common goal to work towards. Keep in mind that customer service representatives have different levels of training and experience in the next agent you speak to may be in a better position to understand your concerns and address them appropriately.

The second call doesn't work, try getting in touch another way. Thermador does offer the option of connecting with them through an online email form.

If you are still having faculty, contact your contractor, service provider or retailer. Explain your situation and ask the manager to intervene on your behalf. In some cases, this third-party business may be willing to correct the issue themselves as a goodwill gesture.

Customer Number 800-735-4328 - by the Numbers

Phone number to dial800-735-4328
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 5am-6pm PST
Best time to dial10:45am
Navigate phone maze to a humanDirect to human
Average wait
Current wait6
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication76%
Quality of help75%
Customer votes627
Information last updatedSat Nov 21 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Thermador's Best Toll-Free/800 Customer Phone Number

This is Thermador's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thermador agent. This phone number is Thermador's Best Phone Number because 762 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-735-4328 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Thermador we recommend you tell us what issue you are having and then possibly contact them via phone. In total, Thermador has 1 phone number. It's not always clear what is the best way to talk to Thermador representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Thermador - by phone or otherwise

While 800-735-4328 is Thermador's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other Thermador customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact Thermador please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Thermador.

What is GetHuman's Relationship to Thermador?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Thermador. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Thermador Contact Info

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