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Thermador Customer Service

Phone Number & Contact Info

Thermador's Best Phone Number

800-735-4328
Toll-free·Calls Customer Service·Most popular Thermador number
Q:

How do I talk to a live human at Thermador?

A:Calling this Thermador number should go right to a real human being
Q:

Does Thermador offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Thermador phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Thermador number should go right to a real human being
Here is how our research team describes the way the Thermador phone system greets you: For recent recall announcements, press 9. Otherwise, stay on the line.
In fact, much of this information on this page is superfluous because this Thermador phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Thermador operates the call center for this 800-735-4328 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 127 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thermador phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thermador staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Thermador is Wednesday. The most busy day to call is Monday. Again, this is based on a sample of 127 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Thermador

In summation, the best day to call Thermador is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Thermador staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Thermador Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 27, 2023

If you own an upscale appliance, you might think it's rare to call a customer service line about a problem. However, even luxury brands like Thermador know that if you own one of their appliances, you may need to speak with customer service at some point.

I called 800-735-4328, Thermador's customer service number, to ask where to purchase an appliance in my area. As with most customer support answering systems, I learned that the call may be monitored and recorded for quality assurance. The automated system gave prompts to press "1" or "2" based on English or Spanish preference.

The automated voice apologized for the long wait due to the high call volume. The system anticipated inquiries about recalls affecting large numbers of customers. For example, it automatically supplied information about a recall hotline for a dishwasher issue. Like many customer support numbers, the Thermador answering system requests the caller's patience for having to wait.

The system offered many options for getting help with issues, including viewing online manuals, accessing warranties and reviewing "frequently asked questions" on Thermador.com. You should have your model serial number handy if you know it, and if you prefer phone help, you can press a number corresponding to your need. Pressing "1" is for scheduling repairs, "2" is for replacement parts, "3" is for product advice and "5" is the number to press for WiFi connectivity problems with appliances.

The system also offers a text option for support. If you don't select one of the options, you can wait and the next available representative will answer your call. I decided to wait and speak with a representative.

Don't assume you'll get an answer immediately when you call Thermador's support number. Even when you reach a representative, it's also possible that the person who answers might direct you to someone else for help. I remained on the line for several minutes only to repeatedly hear the "thank you for holding" speech.

I assume at some point a representative would have answered my call. However, I had other obligations and couldn't wait any longer. After several minutes on hold, I hung up. If you call Thermador's customer service number for help, I suggest you carve out a good amount of time from your schedule if you want to speak to a live person or contact support when you can work on other things while you're waiting on hold.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Thermador

If you have time to do a bit of reading before you call Thermador, we recommend you read over some of our problem-specific articles.

Can I use non-Thermador cookware on Thermador cooktops?

Yes, non-Thermador cookware can be used on Thermador cooktops. Thermador cooktops are designed to be compatible with a wide range of cookware materials, including stainless steel, aluminum, copper, and cast iron. However, it is important to note that using cookware with uneven bottoms or warped surfaces may result in uneven heating or poor cooking performance. Additionally, Thermador recommends avoiding cookware with rough or abrasive bottoms that may scratch the cooktop surface. To ensure optimal performance and longevity of the cooktop, it is advisable to follow the manufacturer's guidelines and maintenance instructions for both the cooktop and the cookware being used.

What is the warranty on Thermador products?

Thermador offers a comprehensive warranty on their products to ensure customer satisfaction and peace of mind. The specific warranty coverage may vary depending on the product, but generally, Thermador provides a two-year limited warranty for parts and labor. Additionally, certain components, such as the cooktop burners or sealed gas burners, enjoy an extended warranty of five years. Furthermore, Thermador's refrigeration products have a six-year warranty on select parts and labor. To activate the warranty, customers need to register their appliances within 60 days of the purchase date. It is important to consult the warranty documentation or contact Thermador's customer support for exact details and the terms and conditions applicable to individual products.

What is the average lifespan of Thermador appliances?

The average lifespan of Thermador appliances is approximately 10 to 15 years. However, the durability and longevity of each appliance may vary depending on several factors such as proper care, usage frequency, and maintenance. Thermador appliances are built with high-quality materials and advanced engineering to ensure reliable performance and extended lifespan. When properly maintained and serviced regularly, these appliances can provide excellent functionality and efficiency for many years. It is recommended to follow the manufacturer's guidelines for maintenance and usage to maximize the lifespan of your Thermador appliance. Thermador also offers a comprehensive warranty that covers repairs and replacements, ensuring customer satisfaction and peace of mind.

Top Thermador customer service problems

Click the link above to get answers to just about any Thermador customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Thermador Customer Service Contacts

There are of course other ways to contact Thermador customer service besides the phone. Below we list the best ones, by medium.

Thermador Customer Help Desk / Web Support

thermador.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Thermador customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Thermador's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thermador agent. This phone number is Thermador's best phone number because 762 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-735-4328 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Thermador first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Thermador has 1 phone number. It's not always clear what is the best way to talk to Thermador representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Thermador. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thermador. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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