The Smucker Co. operates the call center for this 330-682-3000 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Smucker Co. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Smucker Co. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The Smucker Co. is Friday.The most busy day to call is Thursday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call The Smucker Co. is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that The Smucker Co. staffs the call center well on Friday.
The Smucker Co. Customer Service Phone Number 330-682-3000 - Quick Stats
Phone number to dial330-682-3000
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait4 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Customer support channelsphone
Quality of communication75%
Quality of help85%
Customer votes314
Information last updatedFriday, December 22, 2023 4:51 PM
Conclusion and closing notes
This is The Smucker Co.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Smucker Co. agent. This phone number is The Smucker Co.'s best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 330-682-3000 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call The Smucker Co. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, The Smucker Co. has 1 phone number. It's not always clear what is the best way to talk to The Smucker Co. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The Smucker Co.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Smucker Co.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.