Texas Department of Transportation (DMV/RMV) Customer Service

Phone Number & Contact Info

Texas Department of Transportation (DMV/RMV)'s Best Phone Number

Calls Customer Service·Most popular Texas Department of Transportation (DMV/RMV) number

How do I talk to a live human at Texas Department of Transportation (DMV/RMV)?

A:Keep pressing 0 and 0# if they ask for an account or ID number

Does Texas Department of Transportation (DMV/RMV) offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Texas Department of Transportation (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0 and 0# if they ask for an account or ID number
Here is how our research team describes the way the Texas Department of Transportation (DMV/RMV) phone system greets you: If you have a driver's license or ID number, press 1 for yes or 2 for no.

What are the hours and when should I call?

Texas Department of Transportation (DMV/RMV) operates the call center for this 512-424-2600 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 920 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Texas Department of Transportation (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Texas Department of Transportation (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Texas Department of Transportation (DMV/RMV) is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 920 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Texas Department of Transportation (DMV/RMV)

In summation, the best day to call Texas Department of Transportation (DMV/RMV) is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Texas Department of Transportation (DMV/RMV) staffs the call center well on Thursday.

Calling this Texas Department of Transportation (DMV/RMV) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Oct 30, 2023

I called the Texas Department of Transportation because I am moving into the state next week, and my license happens to be coming up for renewal around the same time. Since I am moving into a new state, it makes sense to renew it there, especially since I will likely live there for the foreseeable future. However, I didn't know how to do it or what documents I would need in Texas. Therefore, I thought I would just call, and it would be easier to figure out what I needed that way. 

By the end of the phone call, I realized it might have been quicker just to drive to Texas and go down to a physical DMV. While the directory wasn't too bad, the customer service wait was atrocious, and the person I spoke to seemed tired. However, I eventually got what I needed; it just took me most of the afternoon to do it. I called around 2 p.m., so I don't know if it would have been better in the morning, but I wouldn't recommend calling in the afternoon if you want to get through quickly. 

When I dialed this number, it stated, "Thank you for calling the Texas driver's license customer service center. For Spanish Press 2." I waited for a while, and then it asked me for a Texas driver's license identification number. I chose no since I don't have one, and then it asked me to enter my mobile phone number followed by my date of birth. I don't know why since it won't find me in the system, but I did it anyway, and then it reminded me that "To visit a driver's license office, you must schedule a visit online."

Then it told me to listen to the following menu options: "If your driving privileges are suspended, press 1. If you are calling about a commercial license, press 2. If you're calling about a renewal or replacement, press 3. If you are a new applicant or new to Texas, press 4. If you are calling to schedule an appt or have experienced an issue with online services, press 5. If you are calling about the election identification services, press 6." I chose option 4 since it fit what I needed, but then it told me that if I wanted information about the required documents for a new driver's license or applicant, press 1, and if I needed to transfer my license, I could press 5.

I chose to press 5, and then it said if I wanted the information texted to me, press 1, or press 2 for no. This confused me because it didn't give me any information yet, so I chose no. Then it told me I could return to the main menu or speak to a representative. I chose to speak to a rep, but the wait time was 49 minutes, with no option for a callback. Once again, after leaving my phone on speaker for an hour while I worked, I did get to someone, but this was a miserable experience. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Texas Department of Transportation (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Texas Department of Transportation (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Texas Department of Transportation (DMV/RMV) Customer Help Desk / Web Support

dps.texas.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Texas Department of Transportation (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Texas Department of Transportation (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Texas Department of Transportation (DMV/RMV) agent. This phone number is Texas Department of Transportation (DMV/RMV)'s best phone number because 5,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 512-424-2600 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Texas Department of Transportation (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Texas Department of Transportation (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Texas Department of Transportation (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Texas Department of Transportation (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Texas Department of Transportation (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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