Terminix Phone Number

Calling Terminix customer service faster by GetHuman

Customer service
Current Wait: 6 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 10:45am
Get to a live person fastest: Press 1 to get service, press 2 for customer service
Report your Terminix issue: GetHuman walks you through with our best tools, fastest contacts, reminders & follow-up!

Reasons customers like you called recently

Have mouse issue, under contract. Have them in kitchen now, can anyone help with this
Questions about contract that wasn’t explained to my wife in detail.
Service termite bait stations around home
I have switched termite service providers. I need you to take out your termite traps.
United health care Insurance has agreed to pay extermination cost but we can't get ahol...
We found an infestation of termites
I need to discuss a bill. They say its outstanding but I know it was paid. I need to kn...
Multiple bed bugs found after $**** service was performed * days ago
I was charged my monthly fee of **** after I had canceled my contract I need my refund...
I would like to cancel my service. I no longer need it
I need to speak to someone about my bill. I am supposed to have a $** credit due to you...
I have changed termite control vendors. According to them, you need to remove your ter...
The service tech from Terminex informed me today that he will be here tomorrow. I told...
I have active termites i sweeo them up *,or * times per day we called for someone to co...
I have a dehumidifier installed and maintained by Terminix. I looked at the crawl space...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Terminix's Phone-Based Customer Care

Terminix is a pest control company that operates in the United States and 22 additional countries. As one of the largest pest control companies in the world, it isn't surprising that it receives lots of customer service requests each and every day.

Why Do People Call Terminix Customer Support?

People call Terminix customer support for a range of reasons, including:

  • Requesting a technician visit for an evaluation and price quote
  • Requesting service
  • Changing or canceling service
  • Asking questions about the services available
  • Billing issues

Best Practices for Calling Terminix Customer Service

There are several things that you can do to help ensure that your call to Terminix is handled quickly and professionally:

  • First, gather up any relevant documentation. This might include service contracts, reports from previous visits by Terminix technicians, reports from contractors or other exterminators, billing statements or correspondence between you and Terminix about your situation.
  • Since you may have to schedule a service call at your home or place of business, have a calendar handy so that you can choose a date and time and ensure that you will be available to meet the technician.
  • Have some way of taking notes during your call. These notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling Terminix Customer Service?

Terminix has a good reputation for providing quality customer service. Searches online do not show any pattern of customer complaints about the type of customer support available. This indicates consumer satisfaction.

What Kind of Issues can Terminix Customer Service Representative Resolve?

Terminix customer service representatives can resolve many typical issues, including answering questions about service and pricing, scheduling and rescheduling technician visits, starting, changing and canceling service contracts and taking reports about issues with services provided and the conduct of technicians. In addition, customer service agents may be able to provide technical support for those who have accounts on the company's website.

What Can't Be Resolved With a Call to Terminix Customer Service?

Terminix offers a very specific, hands-on service. In many cases, you will have to have a technician out to evaluate your property and to provide you with an estimate of the costs involved. A customer service representative is not able to personally inspect your property and cannot be held responsible for estimates or pricing quotes. Terminix does provide free estimates, but you should keep in mind that every case is different and there is a chance that your actual costs will exceed the estimate. The customer service representative often has limited power to address this.

Although this is generally not a problem, if your computer or other devices is not compatible with the Terminix website, a customer service representative may be able to suggest a workaround, but ultimately cannot be expected to resolve an issue that lies with your equipment.

What Should You Do If You Have an Unsuccessful Call with Terminix?

If you get off the phone with a Terminix customer service agent and feel as though your questions were not answered or your problems were not resolved, don't give up. You may still have options for achieving a complete resolution.

First, review the notes that you took during your call to Terminix. You may find that there was an area of misunderstanding or miscommunication that contributed to the failure of the call.

Next, call back. Explain that you were unhappy with the first call and describe what went wrong. You should also describe your preferred resolution to the agents of the two of you can work toward a common goal. Keep in mind that agents have different levels of training and experience so this new agent may be in a better position to help you.

If a second call does not seem to resolve the issue, try getting in touch another way. You could reach out over social media or visit the company's website and submit an online request through an email form. You could also send a letter via postal mail. While sending a letter is a slow way of resolving an issue, physical mail often is treated with more seriousness by businesses. Be sure to send it using a trackable mail method, such as priority mail or certified mail.

Another option in cases where you have a problem that is serious and cannot seem to be resolved is to contact the licensing agency in your state for exterminators. Most states do license exterminators and licensing boards and their discipline committees may take reports of misconduct seriously. Again, this is a slow option and is likely only effective in cases where you can show that a technician or a company violated regulations, laws or ethics in their dealings with you.

Customer Number 877-837-6464 - by the Numbers

Phone number to dial877-837-6464
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:45am
Navigate phone maze to a humanPress 1 to get service, press 2 for customer service
Average wait
Current wait6
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone
Quality of communication73%
Quality of help71%
Customer votes642
Information last updatedSun May 09 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Terminix's Best Toll-Free/800 Customer Phone Number

This is Terminix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Terminix agent. This phone number is Terminix's Best Phone Number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-837-6464 include and other customer service issues. Rather than trying to call Terminix we recommend you tell us what issue you are having and then possibly contact them via phone. In total, Terminix has 1 phone number. It's not always clear what is the best way to talk to Terminix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Terminix - by phone or otherwise

While 877-837-6464 is Terminix's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team, according to other Terminix customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides trying to call, best to start by telling us what the issue is above. If you think this information is inaccurate or know of other ways to contact Terminix please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Terminix.

What is GetHuman's Relationship to Terminix?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Terminix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Terminix Contact Info

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