Terminix Customer Service

Phone Number & Contact Information

Toll-free·Calls Customer Service·Most popular Terminix number
Q:How do I get a live human at Terminix?
A:Calling this Terminix number should go right to a real human being
Q:Does Terminix offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Terminix phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Terminix number should go right to a real human being
In fact, much of this information on this page is superfluous because this Terminix phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Terminix operates the call center for this 844-219-1180 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 248 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Terminix phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Terminix staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Terminix is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 248 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Terminix is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Terminix staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

The Editor's Notes on Calling Terminix

Dec 22, 2023

Terminix is a pest control company that operates in the United States and 22 additional countries. As one of the largest pest control companies in the world, it isn't surprising that it receives lots of customer service requests each and every day.

Why Do People Call Terminix Customer Support?

People call Terminix customer support for a range of reasons, including:

  • Requesting a technician visit for an evaluation and price quote
  • Requesting service
  • Changing or canceling service
  • Asking questions about the services available
  • Billing issues

Best Practices for Calling Terminix Customer Service

There are several things that you can do to help ensure that your call to Terminix is handled quickly and professionally:

  • First, gather up any relevant documentation. This might include service contracts, reports from previous visits by Terminix technicians, reports from contractors or other exterminators, billing statements or correspondence between you and Terminix about your situation.
  • Since you may have to schedule a service call at your home or place of business, have a calendar handy so that you can choose a date and time and ensure that you will be available to meet the technician.
  • Have some way of taking notes during your call. These notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling Terminix Customer Service?

Terminix has a good reputation for providing quality customer service. Searches online do not show any pattern of customer complaints about the type of customer support available. This indicates consumer satisfaction.

What Kind of Issues can Terminix Customer Service Representative Resolve?

Terminix customer service representatives can resolve many typical issues, including answering questions about service and pricing, scheduling and rescheduling technician visits, starting, changing and canceling service contracts and taking reports about issues with services provided and the conduct of technicians. In addition, customer service agents may be able to provide technical support for those who have accounts on the company's website.

What Can't Be Resolved With a Call to Terminix Customer Service?

Terminix offers a very specific, hands-on service. In many cases, you will have to have a technician out to evaluate your property and to provide you with an estimate of the costs involved. A customer service representative is not able to personally inspect your property and cannot be held responsible for estimates or pricing quotes. Terminix does provide free estimates, but you should keep in mind that every case is different and there is a chance that your actual costs will exceed the estimate. The customer service representative often has limited power to address this.

Although this is generally not a problem, if your computer or other devices is not compatible with the Terminix website, a customer service representative may be able to suggest a workaround, but ultimately cannot be expected to resolve an issue that lies with your equipment.

What Should You Do If You Have an Unsuccessful Call with Terminix?

If you get off the phone with a Terminix customer service agent and feel as though your questions were not answered or your problems were not resolved, don't give up. You may still have options for achieving a complete resolution.

First, review the notes that you took during your call to Terminix. You may find that there was an area of misunderstanding or miscommunication that contributed to the failure of the call.

Next, call back. Explain that you were unhappy with the first call and describe what went wrong. You should also describe your preferred resolution to the agents of the two of you can work toward a common goal. Keep in mind that agents have different levels of training and experience so this new agent may be in a better position to help you.

If a second call does not seem to resolve the issue, try getting in touch another way. You could reach out over social media or visit the company's website and submit an online request through an email form. You could also send a letter via postal mail. While sending a letter is a slow way of resolving an issue, physical mail often is treated with more seriousness by businesses. Be sure to send it using a trackable mail method, such as priority mail or certified mail.

Another option in cases where you have a problem that is serious and cannot seem to be resolved is to contact the licensing agency in your state for exterminators. Most states do license exterminators and licensing boards and their discipline committees may take reports of misconduct seriously. Again, this is a slow option and is likely only effective in cases where you can show that a technician or a company violated regulations, laws or ethics in their dealings with you.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Terminix Customer Service

There are of course other ways to contact Terminix customer service besides the phone. Below we list the best ones, by medium.
Live Chat
https://www.terminix.com/customer-support/ - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Terminix provides this option.
Terminix's website
https://www.terminix.com/customer-support/ - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Terminix customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Terminix's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Terminix agent. This phone number is Terminix's best phone number because 1,488 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-219-1180 include and other customer service issues. Rather than trying to call Terminix first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Terminix has 1 phone number. It's not always clear what is the best way to talk to Terminix representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Terminix. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Terminix. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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